Agent Certification – Ppv Basic

24 Questions | By Estebanmorales | Updated: Mar 20, 2022 | Attempts: 1106

Questions

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Instructions: This assessment aims to test your product knowledge, evaluate how well you utilize your tools and gauge your readiness to identify and address our customers’ needs. This will likewise assess your ability to deliver excellent customer experience. You would need your KBs and the WWE Network website to effectively answer the questions in this exam.

Questions and Answers

1.

Gary wants to know how much a WWE Network subscription costs. What would you tell him?
- A.
  
  It’s valued at $119.88 per month plus applicable sales tax.
- B.
  
  It’s only $9.99 per month plus applicable sales tax.
- C.
  
  It’s $59.99 per month plus applicable sales tax with a 6-month commitment.
- D.
  
  None of the above.
2.

Mike wants to purchase a subscription today. From the list below, which devices can he use to buy a WWE Network subscription?
- A.
  
  PC or MAC
- B.
  
  Apple TV
- C.
  
  WWE app on Amazon Kindle Fire
- D.
  
  All of the above.
- E.
  
  Both A and B.
3.

Francis called to ask if he can also access WWE Network through his cable or satellite provider. What would your response be?
- A.
  
  WWE Network is delivered directly to you through over-the-top digital distribution and not via cable or satellite. You can view WWE Network on a variety of devices such as your PC, console or mobile device.
- B.
  
  Yes, you can. Please call your cable or satellite provider to learn more about the service.
4.

Carl asked if he can access WWE Network on his XBOX One today. What would you say?
- A.
  
  I’m sorry, Carl. XBOX One is not a supported device of WWE Network.
- B.
  
  Yes, Carl. You can definitely access the Network using your XBOX One.
5.

What KB article can you use for this inquiry?
- A.
  
  What devices will WWE Network be available on?
- B.
  
  Xbox 360 – How to Install
- C.
  
  Supported Devices
- D.
  
  Both A and C
6.

What probing questions would you NEED to ask Carl to check if his console is setup for WWE Network? Select all that apply.
- A.
  
  Do you have an XBOX LIVE Gold Subscription?
- B.
  
  What is the firmware version of your XBOX?
- C.
  
  Is your XBOX connected to your TV?
- D.
  
  Do you have an internet connection speed of at least 3 Mbps?
- E.
  
  What is the model number of your device?
- F.
  
  Who is your internet service provider?
7.

Hilary wants to purchase a subscription but she doesn’t have a WWE.com account yet. What can she use to sign up for one? Select all that apply.
- A.
  
  A valid email address
- B.
  
  Her Facebook account
- C.
  
  Her Social Security Number
- D.
  
  Her Twitter account
- E.
  
  Her Instagram account
- F.
  
  Her Google account
8.

Martin received an Authentication Error when he tried to login to WWE Network. What could be a possible reason?
- A.
  
  He forgot his password.
- B.
  
  He misspelled his email address.
- C.
  
  Both A and B.
- D.
  
  None of the above.
9.

Mrs. Jones bought a WWE Network subscription for her 12-year old son. She wanted to make sure that he doesn’t watch uncensored videos on the on-demand library. What do you tell her?
- A.
  
  I’m sorry Mrs. Jones; we couldn’t filter on-demand content.
- B.
  
  We can certainly filter the shows on the Video-On-Demand library. I can help you turn on the Parental Control feature on your account.
10.

What type of content can be filtered from the Video-On-Demand library?
- A.
  
  TV-MA
- B.
  
  TV-14
- C.
  
  Both A and B
- D.
  
  None of the above.
11.

Marcus just bought a subscription and he wants to know how he can watch In-Ring shows on his PC. To view all available In-Ring shows, which option in the navigation bar would he need to click?
- A.
  
  Shows
- B.
  
  Schedule
- C.
  
  Search
- D.
  
  None of the above.
12.

What would be the easiest way to view older In-Ring shows?
- A.
  
  On the In-Ring screen, scroll all the way down to view the oldest show.
- B.
  
  On the In-Ring screen, click the Most Recent drop down and select Oldest to Newest.
13.

Susan is having some difficulty finding the most recent Money in the Bank PPV. What instructions would you provide?
- A.
  
  On the homepage, scroll down to view the Pay-Per-Views section. Click the red arrow on the right to search for Money in the Bank.
- B.
  
  Click the Shows menu at the top of the page to access available Pay-Per-Views. Most recent episodes would appear first.
- C.
  
  Both A and B.
- D.
  
  None of the above.
14.

Andrew is a WWE Network subscriber. He wants to watch TLC 2013 on his Samsung Galaxy Tab that’s running on Android OS 4.1.2. He doesn’t have the WWE app yet. Which KB article would you use for this call type?
- A.
  
  How to Watch – Android
- B.
  
  Android – Video Troubleshooting
- C.
  
  Android – Location Troubleshooting
- D.
  
  Supported Devices
15.

Miles wants to watch Survivor Series 2012 on his Roku XD. Would he be able to do so?
- A.
  
  Yes, Roku is a supported device.
- B.
  
  No. Roku XD is not a supported device at this time.
16.

He has a WWE Network subscription. What resolution would you recommend?
- A.
  
  Offer to cancel his subscription.
- B.
  
  Offer a refund.
- C.
  
  Ask if he has other devices that could access WWE Network (e.g. PC, console, mobile device).
- D.
  
  Apologize and end the call.
17.

Chris has just unboxed his 3^rd generation Apple TV. He needs help in setting it up since he is not familiar with the device. He doesn’t have a WWE Network subscription yet. What probing questions can you ask to know if his device is set up for WWE Network? Select all that apply.
- A.
  
  Do you have an HDMI cable?
- B.
  
  Does your TV have an unused HDMI input?
- C.
  
  What is the model number of your Apple TV?
- D.
  
  Do you have an internet connection available?
18.

You found out that he doesn’t have an HDTV. What would you say?
- A.
  
  I’m sorry. I’m no longer able to assist you. Thank you for calling WWE Network Support.
- B.
  
  It appears that you’d need to contact Apple Support for further assistance. I’d be happy to give you their customer service hotline. It’s 1-800- 275-2273.
19.

Hank is currently residing in Canada and he wants to know if he can watch WWE TLC on October 22th. He has a WWE.com account. He doesn’t want to buy the PPV from his cable and satellite providers. What would you say?
- A.
  
  I’m sorry but WWE TLCis only available for WWE Network subscribers, contact your Cable company to link your WWE account and enjoy the show.
- B.
  
  Absolutely! You can purchase the WWE TLC Pay-Per-View with us and watch it on your computer.
20.

Scott couldn’t remember his WWE Network password. He doesn’t have access to a computer at the moment. How would you help him reset his password?
- A.
  
  Ask him to call us back once a computer is available.
- B.
  
  Transfer the call to Level 2.
- C.
  
  Use the Password Reset function on CST.
- D.
  
  None of the above.
21.

True or False: You don’t need to ask for the customer’s registered email address to reset his/her password using CST.
- A.
  
  True
- B.
  
  False