Training - Dial Plan Editor

4 Questions | Total Attempts: 247

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Editor Quizzes & Trivia

4 questions


Questions and Answers
  • 1. 
    Can't view the video? Launch from YouTube: http://youtu.be/m7qga_uwHpY
  • 2. 
    You create an unlimited amount of Dial Plans, but they won’t be “active” until assigned  as a phone number’s behavior. True or False?
    • A. 

      True

    • B. 

      False

  • 3. 
    If it's possible to  transfer calls or dial another user’s extension, does that mean you  can do the same actions with a Dial Plan’s extension? Yes or No?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    What happens when a call reaches an auto attendant that does not yet have an assigned sound clip?
    • A. 

      A- Callers will hear silence, but could still dial a valid option in the menu

    • B. 

      B- Call will drop, without a chance to dial any possible options

    • C. 

      C- An automated message will play

    • D. 

      D- Caller will hear a busy signal

  • 5. 
    Why is it important to close all nodes in a dial plan (no red targets)?
    • A. 

      A- Standard courtesy to callers routed through a dial plan

    • B. 

      B- Open nodes cause dropped calls

    • C. 

      C- Call data will not show up in call reports

    • D. 

      D- All of the above

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