Training - Dial Plan Editor
4 Questions
| Total Attempts: 247
4 questions
Questions and Answers
- 1.Can't view the video? Launch from YouTube: http://youtu.be/m7qga_uwHpY
- 2.You create an unlimited amount of Dial Plans, but they won’t be “active” until assigned as a phone number’s behavior. True or False?
- A.
True
- B.
False
- 3.If it's possible to transfer calls or dial another user’s extension, does that mean you can do the same actions with a Dial Plan’s extension? Yes or No?
- A.
Yes
- B.
No
- 4.What happens when a call reaches an auto attendant that does not yet have an assigned sound clip?
- A.
A- Callers will hear silence, but could still dial a valid option in the menu
- B.
B- Call will drop, without a chance to dial any possible options
- C.
C- An automated message will play
- D.
D- Caller will hear a busy signal
- 5.Why is it important to close all nodes in a dial plan (no red targets)?
- A.
A- Standard courtesy to callers routed through a dial plan
- B.
B- Open nodes cause dropped calls
- C.
C- Call data will not show up in call reports
- D.
D- All of the above
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