Weekly Recap Quiz #54 (April 7th)

12 Questions | Total Attempts: 81

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Weekly Recap Quiz #54 (April 7th)

Credits and Pre-Sell Orders


Questions and Answers
  • 1. 
    Credit Request In Action!
  • 2. 
    Pre-Sells In Action!
  • 3. 
     Why do we offer pre-sell items on our website?
    • A. 

      In order to bring excitement and interest to our site.

    • B. 

      We do not offer pre-sell items on our site.

    • C. 

      Every online retail company does, so we have to.

  • 4. 
    Pre-sell items are guaranteed to arrive to the customer by when they want it by.
    • A. 

      True

    • B. 

      False

  • 5. 
    When will pre-sell items ship?
    • A. 

      Pre-sell items are guaranteed to arrive to the customer by the checkout date shown, as long as they are domestic.

    • B. 

      They are estimated to ship 1-2 business days after the in-stock date listed.

    • C. 

      They will ship 3-5 business days after the order is placed with the pre-sell item.

    • D. 

      The items are guaranteed to arrive 1-2 business days after the in-stock date listed.

  • 6. 
    The customer's credit card is charged immediately, just like any other order when a pre-sell item is ordered.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a customer's pre-sell item needs to be substituted due to a later than expected delivery date, the customer can only substitute a costume of equal or lesser value.
    • A. 

      True

    • B. 

      False

  • 8. 
    When you request a credit for an omitted coupon, it is based off of the order's:
    • A. 

      Subtotal

    • B. 

      Grand Total

    • C. 

      Subtotal plus Taxes

    • D. 

      Subtotal plus Shipping

  • 9. 
    Once a credit request is submitted by a CSR, it is automatically processed and the customer's card is credited right away.
    • A. 

      True

    • B. 

      False

  • 10. 
    If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
    • A. 

      Discounts

    • B. 

      Credit

    • C. 

      Case Notes

    • D. 

      Line Items

  • 11. 
    What is the maximum amount you can credit a customer?
    • A. 

      10%

    • B. 

      20%

    • C. 

      50%

    • D. 

      100%

  • 12. 
    A customer with a Pre-sell order calls you and asks if they can have the in stock items shipped now and then the pre-sell item shipped separately when it comes back in stock. What do you do?
    • A. 

      Remove the presell item from the order so the order will ship. Then, place a new order for the presell item.

    • B. 

      Remove all items other than the pre-sell item and place a new order for the items that are in stock.

    • C. 

      Cancel the existing order and place two new orders.

    • D. 

      Apologize that we cannot do anything.

  • 13. 
    What does it mean when you see PreSellComplete as the order status?
    • A. 

      The pre-sell items are now in stock and the order will process and ship normally.

    • B. 

      The pre-sell items came in stock, but you have to check the Payments tab to make sure the payment went through.

    • C. 

      The pre-sell items have come in stock and the order has shipped normally.

    • D. 

      The pre-sell items will not be coming back in stock and the customer should begin looking for another product.

  • 14. 
    A customer's subtotal is $249.99 and they then applied a $20 off coupon to their order. Afterwards, they realized their 15% coupon would have been a better deal. You agree to credit the difference between the two coupons. How much is your credit request for?
    • A. 

      $4.99

    • B. 

      $17.50

    • C. 

      $24.99

    • D. 

      $37.49

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