Enter the free Budget/Economy shipping code off CSR code and tell the customer that they reached the required amount (including shipping).
Offer appropriate cross sells to get the customer over $75 subtotal.
Tell the customer that you can credit the shipping fee after the order is submitted.
Any of these would work.
Ask them to please call back later.
Transfer the call to TREChelpline.
Chat with the customer until things are fixed.
Take down their contact info and issue so we can call them back when things are fixed.
You have to create a credit request for the amount of the removed item(s).
The credit happens automatically when you remove the item(s).
You have to send an email to [email protected] to credit the customer.
No refund is needed.
We do not ship to Finland.
The products cannot ship outside the USA.
We do not accept foreign credit cards.
It would not be a problem to place this order.
Upgrade their shipping for them.
Put the request in a case note so the Fraud team can process the upgrade.
Apologize that we cannot help them because of the size of their order.
Ask for the security code to put in a case note, then upgrade the shipping.
Transfer the call to the TREChelpline.
Transfer the call to your neighbor.
Politely tell them no one is available.
Offer to help them yourself.
Dress up trunks
A lump of coal
A bag of dirt