Weekly Recap Quiz #39 (December 9th)

10 Questions | Total Attempts: 56

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Weekly Recap Quiz #39 (December 9th)

Questions and Answers
  • 1. 
    You are placing an order for a customer and their subtotal is $67.49. They want to avail the free shipping over $75 offer. What do you do?
    • A. 

      Enter the free Budget/Economy shipping code off CSR code and tell the customer that they reached the required amount (including shipping).

    • B. 

      Offer appropriate cross sells to get the customer over $75 subtotal.

    • C. 

      Tell the customer that you can credit the shipping fee after the order is submitted.

    • D. 

      Any of these would work.

  • 2. 
    If we are having system issues and Opus is down, what do you do if a customer calls and needs help with an existing order?
    • A. 

      Ask them to please call back later.

    • B. 

      Transfer the call to TREChelpline.

    • C. 

      Chat with the customer until things are fixed.

    • D. 

      Take down their contact info and issue so we can call them back when things are fixed.

  • 3. 
    When you delete an item from an order, how does the customer get refunded?
    • A. 

      You have to create a credit request for the amount of the removed item(s).

    • B. 

      The credit happens automatically when you remove the item(s).

    • C. 

      You have to send an email to [email protected] to credit the customer.

    • D. 

      No refund is needed.

  • 4. 
    A customer calls at 6pm on Thursday stating that their Helium tank is missing from their order. They want to receive the replacement as soon as possible. Which shipping method do you choose for the replacement order?
    • A. 

      Standard shipping

    • B. 

      Express Shipping

    • C. 

      Premium Shipping

    • D. 

      Saturday Delivery

  • 5. 
    A customer calls to order Super Mario Party - Mario & Luigi Standup for a birthday party and wants to ship them to Finland. We cannot place this order. Why?
    • A. 

      We do not ship to Finland.

    • B. 

      The products cannot ship outside the USA.

    • C. 

      We do not accept foreign credit cards.

    • D. 

      It would not be a problem to place this order.

  • 6. 
    A customer calls to upgrade their shipping method, but their order is in fraud screening status. What do you do?
    • A. 

      Upgrade their shipping for them.

    • B. 

      Put the request in a case note so the Fraud team can process the upgrade.

    • C. 

      Apologize that we cannot help them because of the size of their order.

    • D. 

      Ask for the security code to put in a case note, then upgrade the shipping.

  • 7. 
    If the first thing a customer does is demand a supervisor, what do you do?
    • A. 

      Transfer the call to the TREChelpline.

    • B. 

      Transfer the call to your neighbor.

    • C. 

      Politely tell them no one is available.

    • D. 

      Offer to help them yourself.

  • 8. 
    It's a cardboard that when assembled measures approximately 28" width x 15" height x 20" depth.
    • A. 

      Favor Boxes

    • B. 

      Dress up trunks

    • C. 

      Treasure Chest

  • 9. 
    It's not just a giant wall decal, not just a standup, your party theme comes alive with this item.
    • A. 

      Animated Prop

    • B. 

      Airwalker Balloon

    • C. 

      Wall Burst

  • 10. 
    Santa Claus is said to bring gifts to good children. What do naughty children get?
    • A. 

      A lump of coal

    • B. 

      A rock

    • C. 

      A bag of dirt

    • D. 

      Nothing

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