CSR - Data & Funding Pre-assessment

5 Questions | Total Attempts: 395

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CSR - Data & Funding Pre-assessment

Questions and Answers
  • 1. 
    Funding Enrollment Requirements are set by the:
    • A. 

      Customer

    • B. 

      Funding Department

    • C. 

      Client

    • D. 

      EH

  • 2. 
    Must enroll through EH, Must Notify Extend Health, Not required to Enroll through EH and Stay with Group or Enroll with EH are examples of:
    • A. 

      Funding Enrollment Requirements

    • B. 

      Client Specific Procedures

    • C. 

      Enrollment Exceptions

    • D. 

      Funding Department Requirements

  • 3. 
    The Funding Summary, Current allocation, Next allocation and Allocation periods and qualified amounts can be found under which tab in the SSC:
    • A. 

      Applications and Policies

    • B. 

      Personal Profile

    • C. 

      Funding Amounts

    • D. 

      None of the above

  • 4. 
    Setting proper expectations and providing correct information will eliminate unnecessary transfers and will create a good customer service experience.
    • A. 

      True

    • B. 

      False

  • 5. 
    Funding information will always appear in the SSC, regardless of who is the Funding Department
    • A. 

      True

    • B. 

      False

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