CSR - Auto-reimbursement Pre-assessment

5 Questions | Total Attempts: 401

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CSR - Auto-reimbursement Pre-assessment

Questions and Answers
  • 1. 
    Auto Reimbursement can be used on the following expenses: (select all that applies)
    • A. 

      Co-Pays

    • B. 

      Deductibles

    • C. 

      Monthly Premiums

    • D. 

      Any medical Eexpenses

  • 2. 
    The customer must decide to participate or not to participate in Auto-reimbursement when they first enroll in a plan and they cannot change their minds later.
    • A. 

      True

    • B. 

      False

  • 3. 
    What are the requirements for AR to work? (Select all that applies)
    • A. 

      Customer must enroll in a plan using Extend Health

    • B. 

      Customer must elect to participate in the service

    • C. 

      Customer myst pay monthly premiums

    • D. 

      Customer must have funds in the HRA

    • E. 

      The plan must participate in AR

  • 4. 
    It is important to set proper expectations for when AR will begin. The first AR Payment can  take up to:
    • A. 

      4 - 6 weeks from the time they enrolled in a plan

    • B. 

      3 billing cycles from the time they enrolled in a plan

    • C. 

      7 -10 business days after the effective date of the plan, if they have direct deposit

    • D. 

      3 billing cycles after the effective date of the plan

    • E. 

      4 - 6 weeks after the plan'effective date

  • 5. 
    Auto-Reimbursement is the fastest way for the customer to receive their reimbursement.
    • A. 

      True

    • B. 

      False

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