When items are added to the cart.
When the billing address is entered.
When the shipping address is entered.
We do not charge duties and taxes.
Apply the 15% coupon as a credit.
Apologize and explain the coupon can only be used on future orders.
Email [email protected] to see if the coupon is valid.
Any of these would work.
The case notes would indicate multiple shipments were being sent.
You would have to check the shipments tab and check the tracking of all shipments.
The customer's email confirmation would indicate that multiple shipments will be used.
We wouldn't ship multiple shipments on one order.
They need to choose premium shipping.
If you contact delivery resolution before 2pm they can do it.
We can do it if you get supervisor approval and the customer is willing to pay the extra fee.
Create a Parts & Pieces request for the missing shield and request overnight delivery.
Offer to place a new order for the shield because it does not come with the costume.
Create a replacement order for the customer and send it premium shipping as a courtesy.
Place a new order for the entire costume and send the customer a flex label to get the other one back.
They cannot receive a refund if the card they used for payment is cancelled.
We can apply the credit amount to a different credit card of the customer’s choice.
The customer can receive a comparable amount of credit to use on future orders with us.
The credit can be applied normally and the customer's bank will take care of the credit.
A customer shipping a package to Stockholm, Sweden.
A customer billing to Canada and shipping to Chicago, IL.
A customer being sent a replacement order to New York, NY
An employee having their order shipped to New Berlin, WI.
The order source is from Amazon.com.
The order source is from Target.com.
The order source is from Buy.com.
There are personalized photo products on the order.
Personalized Dinner Plates
Personalized Photo Banner
Personalized Favor Boxes