Weekly Recap Quiz #40 (December 16th)

10 Questions | Total Attempts: 47

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Weekly Recap Quiz #40 (December 16th)

Questions and Answers
  • 1. 
    When are duties and/or taxes calculated on an order?
    • A. 

      When items are added to the cart.

    • B. 

      When the billing address is entered.

    • C. 

      When the shipping address is entered.

    • D. 

      We do not charge duties and taxes.

  • 2. 
    The customer just received their order and the packing slip came with a 15% off coupon code. They call and want to apply the code to their order because they didn't use a coupon. What do you do?
    • A. 

      Apply the 15% coupon as a credit.

    • B. 

      Apologize and explain the coupon can only be used on future orders.

    • C. 

      Email [email protected] to see if the coupon is valid.

    • D. 

      Any of these would work.

  • 3. 
    How can you tell if a customer will be receiving multiple shipments on their order?
    • A. 

      The case notes would indicate multiple shipments were being sent.

    • B. 

      You would have to check the shipments tab and check the tracking of all shipments.

    • C. 

      The customer's email confirmation would indicate that multiple shipments will be used.

    • D. 

      We wouldn't ship multiple shipments on one order.

  • 4. 
    How can a customer receive their order the same day they place it?
    • A. 

      They can’t.

    • B. 

      They need to choose premium shipping.

    • C. 

      If you contact delivery resolution before 2pm they can do it.

    • D. 

      We can do it if you get supervisor approval and the customer is willing to pay the extra fee.

  • 5. 
    A customer received their Captain America Deluxe Adult Muscle Costume (SKU 179103) and the shield was missing. They need the shield right away for an upcoming party. What do you do?
    • A. 

      Create a Parts & Pieces request for the missing shield and request overnight delivery.

    • B. 

      Offer to place a new order for the shield because it does not come with the costume.

    • C. 

      Create a replacement order for the customer and send it premium shipping as a courtesy.

    • D. 

      Place a new order for the entire costume and send the customer a flex label to get the other one back.

  • 6. 
    A customer's credit card has been cancelled and we need to issue them a credit. How do we get them their refund?
    • A. 

      They cannot receive a refund if the card they used for payment is cancelled.

    • B. 

      We can apply the credit amount to a different credit card of the customer’s choice.

    • C. 

      The customer can receive a comparable amount of credit to use on future orders with us.

    • D. 

      The credit can be applied normally and the customer's bank will take care of the credit.

  • 7. 
    Which customer will have to pay tax for their order when the order is placed?
    • A. 

      A customer shipping a package to Stockholm, Sweden.

    • B. 

      A customer billing to Canada and shipping to Chicago, IL.

    • C. 

      A customer being sent a replacement order to New York, NY

    • D. 

      An employee having their order shipped to New Berlin, WI.

  • 8. 
    In which case can you not create a replacement order for the customer?
    • A. 

      The order source is from Amazon.com.

    • B. 

      The order source is from Target.com.

    • C. 

      The order source is from Buy.com.

    • D. 

      There are personalized photo products on the order.

  • 9. 
    Which personalized item can a customer order and have it the next day?
    • A. 

      Personalized Dinner Plates

    • B. 

      Personalized Invitations

    • C. 

      Personalized Photo Banner

    • D. 

      Personalized Favor Boxes

  • 10. 
    You can place a Manual Order for an order cancelled by the Fraud Department.
    • A. 

      True

    • B. 

      False

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