Weekly Recap Quiz #40 (December 16th)
- 1.When are duties and/or taxes calculated on an order?
- A.
When items are added to the cart.
- B.
When the billing address is entered.
- C.
When the shipping address is entered.
- D.
We do not charge duties and taxes.
- 2.The customer just received their order and the packing slip came with a 15% off coupon code. They call and want to apply the code to their order because they didn't use a coupon. What do you do?
- A.
Apply the 15% coupon as a credit.
- B.
Apologize and explain the coupon can only be used on future orders.
- C.
Email [email protected] to see if the coupon is valid.
- D.
Any of these would work.
- 3.How can you tell if a customer will be receiving multiple shipments on their order?
- A.
The case notes would indicate multiple shipments were being sent.
- B.
You would have to check the shipments tab and check the tracking of all shipments.
- C.
The customer's email confirmation would indicate that multiple shipments will be used.
- D.
We wouldn't ship multiple shipments on one order.
- 4.How can a customer receive their order the same day they place it?
- A.
They can’t.
- B.
They need to choose premium shipping.
- C.
If you contact delivery resolution before 2pm they can do it.
- D.
We can do it if you get supervisor approval and the customer is willing to pay the extra fee.
- 5.A customer received their Captain America Deluxe Adult Muscle Costume (SKU 179103) and the shield was missing. They need the shield right away for an upcoming party. What do you do?
- A.
Create a Parts & Pieces request for the missing shield and request overnight delivery.
- B.
Offer to place a new order for the shield because it does not come with the costume.
- C.
Create a replacement order for the customer and send it premium shipping as a courtesy.
- D.
Place a new order for the entire costume and send the customer a flex label to get the other one back.
- 6.A customer's credit card has been cancelled and we need to issue them a credit. How do we get them their refund?
- A.
They cannot receive a refund if the card they used for payment is cancelled.
- B.
We can apply the credit amount to a different credit card of the customer’s choice.
- C.
The customer can receive a comparable amount of credit to use on future orders with us.
- D.
The credit can be applied normally and the customer's bank will take care of the credit.
- 7.Which customer will have to pay tax for their order when the order is placed?
- A.
A customer shipping a package to Stockholm, Sweden.
- B.
A customer billing to Canada and shipping to Chicago, IL.
- C.
A customer being sent a replacement order to New York, NY
- D.
An employee having their order shipped to New Berlin, WI.
- 8.In which case can you not create a replacement order for the customer?
- A.
The order source is from Amazon.com.
- B.
The order source is from Target.com.
- C.
The order source is from Buy.com.
- D.
There are personalized photo products on the order.
- 9.Which personalized item can a customer order and have it the next day?
- A.
Personalized Dinner Plates
- B.
Personalized Invitations
- C.
Personalized Photo Banner
- D.
Personalized Favor Boxes
- 10.You can place a Manual Order for an order cancelled by the Fraud Department.
- A.
True
- B.
False
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