Bell Fibe TV Part 3 Quiz - Atelka

11 Questions | Total Attempts: 115

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Bell Fibe TV Part 3 Quiz - Atelka

Questions and Answers
  • 1. 
    A new Billing Support team has been established to take all TV billing queries.
    • A. 

      True

    • B. 

      False

  • 2. 
    What is the name of the tool that you will use for the majority of your customer’s Business Fibe TV billing queries?
    • A. 

      MultiVu

    • B. 

      NM1

    • C. 

      ARICS

  • 3. 
    Pay per View charges will only appear in the NM1 invoice.
    • A. 

      True

    • B. 

      False

  • 4. 
    Detailed and full information of a TV adjustment can only be found in MultiVu and not in NM1.
    • A. 

      True

    • B. 

      False

  • 5. 
    Under what MultiVu tab can you view past calls/transaction?
    • A. 

      Programming Tab

    • B. 

      Summary Tab

    • C. 

      Billing Tab

  • 6. 
    Under which MultiVu  tab would you find if an adjustment was issued for a customer’s programming package?
    • A. 

      Programming Tab

    • B. 

      Adjmts & Inquires Sub Tab

    • C. 

      Customer Profile Tab

  • 7. 
    Programming and Pay Per Video credits are to be issued in NM1.
    • A. 

      True

    • B. 

      False

  • 8. 
    The ‘Next Bill Date’ when ‘ downgrading programming’ or ‘removing speciality channels refers to the Bill Date in what application …..?
    • A. 

      NM1

    • B. 

      Transpromo

    • C. 

      The TV System (MultiVu)

  • 9. 
    When issuing an adjustment in MultiVu you must always include the taxes in the amount entered.
    • A. 

      False

    • B. 

      True

  • 10. 
    Creating a Call Summary Transaction after issuing an adjustment is optional and you can skip this step.
    • A. 

      True

    • B. 

      False

  • 11. 
    All adjustments types in MultiVu will use  the Satisfaction –C/Ctr  (Type of Request) and Retention (Reason).
    • A. 

      True

    • B. 

      False

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