CSR - Rightnow Overview Pre-assessment
5 Questions
| Total Attempts: 465
Pre-Assessment for the RightNow Overview Phase II training
Questions and Answers
- 1.Copying and pasting the CID into the “Quick Search” box insures that the correct customer information is transferred from the SSC into RightNow.
- A.
True
- B.
False
- 2.What information is auto populated once the customer is correctly mapped from the SSC?
- A.
Subject
- B.
Call Reason
- C.
Root Cause
- D.
Contact
- E.
Client
- 3.Disposition determines:
- A.
The Root Cause, Client and Status of an incident
- B.
The Client, Status, and Queue of an incident
- C.
The Status and Queue of an incident
- D.
The Subject, Root Cause and Client Issue of an incident
- 4.What has to be selected for Guided Assistance to appear?
- A.
Disposition
- B.
Client
- C.
Carrier
- D.
Call Reason
- E.
Root Call
- 5.It is not necessary to check previous incidents before creating a new incident.
- A.
True
- B.
False
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Quiz is Scored.
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Quiz is Time Bound(10 minutes).
Quiz can only be attempted once.
Quiz can only be taken at a specific time.
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