Nice Win Big Webinar - Transform Your Contact Center To A Profit Center

10 Questions | Total Attempts: 61

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Webinar Quizzes & Trivia

This is a short assessment that will help you to evaluate your understanding of the solution. Do note that you are only allowed to attempt this quiz ONCE and are required to complete it by Friday, 15 Mar, 11:59pm (+08:00GMT). Time limit is 45 minutes. The top scorers for this quiz stand a chance to win an attractive prize! GOOD LUCK!


Questions and Answers
  • 1. 
    What version of Nice Recording can the NICE Service to Sales Solution be sold with?
    • A. 

      NICE S2S is only supported on NIM 4.1 platform and above

    • B. 

      NICE S2S is supported on all NP 3.X Platforms and above

    • C. 

      There is no dependency on the Recording Platform for NICE S2S to work

  • 2. 
    What elements of the Sales Process does the NICE S2S solution add value in? (Multiple answers)
    • A. 

      Transition

    • B. 

      Next Best Offer Selection

    • C. 

      Guided Selling

    • D. 

      Order Management

  • 3. 
    Prospect ABC informs us that he has a new batch of trainees (less than a month in the company) who have started taking calls, and asks if NICE can configure the S2S solution that during their first month of taking calls a they will not be pressured to achieve a sales target. Our response to this prospect should be
    • A. 

      This solution is meant for all agents, so we will have to guide the new agents as well as they have already started taking calls.

    • B. 

      The Solution has the capability of taking in agent profile information and can be configured on elements such as tenure when it comes to prompting them to sell or not

    • C. 

      We should immediately disqualify this prospect as they don't sound serious about looking for such a solution

    • D. 

  • 4. 
    The Marketing Department of Prospect ABC, informs us that they have spent substantial time creating strategies and preferred selling points for all their products along with rebuttal statements for various objections, and would like to configure all these into the system independently. What should our response to this prospect be
    • A. 

      The Selling Points and Rebuttal statements that are already in the NCIE S2S Solution are designed by leading industry experts and Prospect ABC should just follow the same to get the best possible results

    • B. 

      They can print out their Suggestions and have the agents pin them up at their workstations. That way the agents will have a choice to either use the solution or follow the selling points that have been defined by their Marketing

    • C. 

      Their Marketing Team seems to be on top of all their needs in terms of Service to Sales. Disqualify them as a prospect and move on

    • D. 

      The biggest advantage of the NICE S2S solution is that if gives the Business Users the ability to configure their own Strategies in to the system. Inform the Marketing Folks that they can do the same as well into the system without the need for any coding effort as well

  • 5. 
    NICE S2S solution can only be sold to Customers who already have/ or are planning to purchase the NICE Speech Analytics, True or False?
    • A. 

      True, the NICE S2S solution can only work with triggers coming in from the Speech Analytics Solution. It cannot work on standby

    • B. 

      False, the NICE S2S solution is a standalone and independent solution that can work on its own

  • 6. 
    The Marketing Team of prospect ABC have invested in UNICA Interact, we should
    • A. 

      Drop the opportunity, UNICA has similar functionalities as the NICE S2S solution.

    • B. 

      Try and convince the Marketing Folks that they should replace the UNICA Interact as the NICE S2S is a much better solution

    • C. 

      Inform the prospect that NICE S2S and UNICA interact are integrated solutions and that the NICE S2S solution can ride on top UNICA

  • 7. 
    The Marketing Department mentions that operations is pushing back on such a solution (Service to sales) because during periods of call spikes in the Contact Center they do not want the agents to focus on selling when there are calls in queue. Our response to them should be
    • A. 

      They need to explain to their operations team that selling is important and that the agents will have to sell immaterial of the call spike

    • B. 

      Inform them that we will speak with the operations team and inform them of the importance of selling

    • C. 

      Inform them that the solution is capable of looking at the calls in queue and only provide the offers to the agents when the time is right

    • D. 

      Disqualify this prospect as they don't sound serious about improving their sales Numbers

  • 8. 
    What all Customer touch points within the organization does the NICE S2S apply to? (Multiple answers)
    • A. 

      Call Center

    • B. 

      ATM

    • C. 

      Retail

    • D. 

      Website

  • 9. 
    NICE Service to Sales Solution can only be sold to Customers who are on the NICE Recording Platform only. If they are on a competitor’s platform, NICE S2S cannot be sold. This statement is -
    • A. 

      True, the NICE S2S solution does not work on competitors recording platform

    • B. 

      False, the NICE S2S solution has no dependency on recording. It can be sold to anyone, regardless of their recording platform

  • 10. 
    Does the NICE S2S solution use "Screen Scraping" Technology?
    • A. 

      Yes, "Screen Scraping" is the basis by which the NICE S2S solution provides the agents with the relevant guidance and also automates Order Management

    • B. 

      ) No, "Screen Scraping" is not used by NICE S2S. NICE S2S is based on the RTI Platform which has unique capabilities of interfacing with the Desktop applications using API’s that connect to the native application’s screen elements.

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