NICE S2S is only supported on NIM 4.1 platform and above
NICE S2S is supported on all NP 3.X Platforms and above
There is no dependency on the Recording Platform for NICE S2S to work
Next Best Offer Selection
This solution is meant for all agents, so we will have to guide the new agents as well as they have already started taking calls.
The Solution has the capability of taking in agent profile information and can be configured on elements such as tenure when it comes to prompting them to sell or not
We should immediately disqualify this prospect as they don't sound serious about looking for such a solution
The Selling Points and Rebuttal statements that are already in the NCIE S2S Solution are designed by leading industry experts and Prospect ABC should just follow the same to get the best possible results
They can print out their Suggestions and have the agents pin them up at their workstations. That way the agents will have a choice to either use the solution or follow the selling points that have been defined by their Marketing
Their Marketing Team seems to be on top of all their needs in terms of Service to Sales. Disqualify them as a prospect and move on
The biggest advantage of the NICE S2S solution is that if gives the Business Users the ability to configure their own Strategies in to the system. Inform the Marketing Folks that they can do the same as well into the system without the need for any coding effort as well
True, the NICE S2S solution can only work with triggers coming in from the Speech Analytics Solution. It cannot work on standby
False, the NICE S2S solution is a standalone and independent solution that can work on its own
Drop the opportunity, UNICA has similar functionalities as the NICE S2S solution.
Try and convince the Marketing Folks that they should replace the UNICA Interact as the NICE S2S is a much better solution
Inform the prospect that NICE S2S and UNICA interact are integrated solutions and that the NICE S2S solution can ride on top UNICA
They need to explain to their operations team that selling is important and that the agents will have to sell immaterial of the call spike
Inform them that we will speak with the operations team and inform them of the importance of selling
Inform them that the solution is capable of looking at the calls in queue and only provide the offers to the agents when the time is right
Disqualify this prospect as they don't sound serious about improving their sales Numbers
True, the NICE S2S solution does not work on competitors recording platform
False, the NICE S2S solution has no dependency on recording. It can be sold to anyone, regardless of their recording platform
Yes, "Screen Scraping" is the basis by which the NICE S2S solution provides the agents with the relevant guidance and also automates Order Management
) No, "Screen Scraping" is not used by NICE S2S. NICE S2S is based on the RTI Platform which has unique capabilities of interfacing with the Desktop applications using API’s that connect to the native application’s screen elements.