Nice Win Big Webinar - PM And ICM

10 Questions | Total Attempts: 57

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Webinar Quizzes & Trivia

This is a short assessment that will help you to evaluate your understanding of the solution. Do note that you are only allowed to attempt this quiz ONCE and are required to complete it by Friday, 22 Feb, 11:59pm (+08:00GMT). Time limit is 45 minutes. The top scorers for this quiz stand a chance to win an attractive prize! GOOD LUCK!


Questions and Answers
  • 1. 
    What are the top 2 Industries for Performance Management?
    • A. 

      Financial Services and Insurance

    • B. 

      Insurance and Telco

    • C. 

      Telco and Financial Services

    • D. 

      Travel and Insurance

  • 2. 
    Which initiative(s) map to Performance Management?
    • A. 

      Service to Sales Transformation

    • B. 

      First Contact Resolution

    • C. 

      Employee Learning

    • D. 

      All of the Above

  • 3. 
    Who will lead a SOW Workshop?
    • A. 

      Sales

    • B. 

      Pre-Sales

    • C. 

      CSG/Services

    • D. 

      Business Consulting

  • 4. 
    What is most important value-add from NICE PM?
    • A. 

      Performance reporting and visibility at all level

    • B. 

      Improving Sales

    • C. 

      Better AHT

    • D. 

      Both (b) and (c) are correct

    • E. 

      Driving Coaching for performance improvement across the organization

  • 5. 
    Nice Performance Management cannot integrate with Fizzback
    • A. 

      True

    • B. 

      False

  • 6. 
     Nice Performance Management can integrate with competitor’s systems.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following is NOT part of the performance management cycle?
    • A. 

      Close the loop

    • B. 

      Analyze Performance

    • C. 

      Integrate Data

    • D. 

      Determine Root Cause

  • 8. 
    Nice Performance Management can be used by which of the following workforces?
    • A. 

      Back Office

    • B. 

      Retail

    • C. 

      Field Service

    • D. 

      All of the Above

  • 9. 
    The primary competitor to NICE Performance Management is
    • A. 

      Aspect

    • B. 

      Verint

    • C. 

      Homegrown Systems

    • D. 

      Microstrategy

  • 10. 
    What is the most important reason/s for NICE Performance Management to be better than a homegrown solution?
    • A. 

      NICE PM market-success and the integrations to NICE SmartCenter products

    • B. 

      NICE’s technology, knowledge and methodology in business consulting and delivery

    • C. 

      Speed of delivery and ability to integrate to many different data sources are likely to be more cost effective

    • D. 

      Both (a) and (b)

    • E. 

      Both (c) and (b)

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