Nh Labs 7/10/13 Team Meeting Quiz

11 Questions

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Nh Labs 7/10/13 Team Meeting Quiz

Welcome to summer term!


Questions and Answers
  • 1. 
    You are working in the ICC on a quiet Saturday morning and you notice that the alarm panel is not allowing you to input any numbers or characters--even after pressing the pound (#) key. IN YOUR OWN WORDS, describe what you should do next.
  • 2. 
    Name ONE tutorial you would like to see in a lab attendant how-to book (i.e. how to cable a computer, flatbed scan settings, what to do when the printer is down, etc.) and ONE frequently asked question you receive from lab users (i.e. "how do I print my excel sheet all on one page? It keeps splitting it up!" or "Can each of my students check out a webcam for our class?") Total Questions=TWO. Take your time and please be thoughtful when it comes to these--your input is valuable :).
  • 3. 
    Taylor calls you while you are on shift and informs you that the NH 448 calendar has changed. She asks you to print a new calendar for the door schedule. What do you do with the old calendar?
    • A. 

      Throw it away, it's old.

    • B. 

      Put it on Arie's desk.

    • C. 

      Throw it away and rewrite old "X"s and "/"s on the new one.

    • D. 

      Option B or C.

  • 4. 
    An Upward Bound instructor insists that she completed an ICC room reservation through the [email protected] email address for that day, yet it is not present on the calendar. She is getting very frustrated and starts unloading all of her classroom materials in the nearest open lab. What do you do?
    • A. 

      Instruct the professor to call Taylor at 5-9104.

    • B. 

      Inform the instructor that she cannot use the room and must leave for not following the policy.

    • C. 

      Inform the instructor that she may use the open lab, since it is open, and she is already in there.

    • D. 

      Inform the instructor to email the [email protected] address one more time.

  • 5. 
    An Upward Bound instructor compains that she has called Monica's cell phone several times in order for after-hours emergency help, yet she does not answer. What should you do?
    • A. 

      Tell them to keep trying, Monica should be around.

    • B. 

      Give them Taylor's phone number.

    • C. 

      Give them Mark's phone number.

  • 6. 
    You should always the call the library floater at 5-8425 prior to leaving for a break, in both ICC and NH 96.
    • A. 

      True

    • B. 

      False

  • 7. 
    Our lost and found policy has been updated! A frazzled lab user comes to you and states that she lost his favorite Bob Marley poster approximately 3 months ago. You look through the L&F history located on the NH Labs Google site and you notice that a management action has been taken that is labeled as, "disposed or erased." What should you do next?
    • A. 

      Write down the user's name and phone number on a sticky note and let him know that we will let him know if we find it.

    • B. 

      Tell him that we threw away the poster.

    • C. 

      Tell him that you will investigate the issue with management; notify management of this discovery.

    • D. 

      Email the list and ask if anyone has seen this poster.

  • 8. 
    With the exception of Cramer Hall, what time will your badge allow you access into PSU work buildings?
    • A. 

      7:30AM

    • B. 

      8:00AM

    • C. 

      7:45AM

    • D. 

      7:15AM

  • 9. 
    You are NOT required to read announcements on other teams if you are cross-trained and pick up a shift in another area (i.e. UNST, LIB, IDSC.)
    • A. 

      True

    • B. 

      False

  • 10. 
    When users call the OIT Help Desk after hours, where do those calls transfer to?
    • A. 

      The Help Desk

    • B. 

      The IDSC

    • C. 

      Mark's cell phone

    • D. 

      Nowhere, they must leave a message.

  • 11. 
    TESS and Banweb time sheets must match up exactly beginning next (JUL-AUG) pay period. If not, they will be returned to you to fix.
    • A. 

      True

    • B. 

      False