Nh Labs 2/14 Team Meeting Quiz

19 Questions

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Nh Labs 2/14 Team Meeting Quiz

Welcome, all! Here is our second team meeting quiz of the term. Enjoy!


Questions and Answers
  • 1. 
    Someone enters the ICC lobby area with a bike and states that they need to keep it in NH 446 due to a torrential downpour outside. What do you do?
    • A. 

      Inform the user that s/he can put the bike in the ICC lobby, but not inside the actual lab due to fire code.

    • B. 

      Allow them to keep the bike in NH 446 until they leave.

    • C. 

      Inform the user that we cannot allow the bike anywhere in the OIT lab space due to fire code.

    • D. 

      Stash the bike behind the large plant near Arie/Taylor's desk.

  • 2. 
    In the event that you need to get in contact with a member of management, you would need to go through the order of contact until speaking with myself, one of the other coordinators, Monica, or Mark. All of our our office phone numbers are located on both the ICC and NH96 phones. If you have not done so already, go through and program these phone numbers (503)-725-XXXX into your cellphone now. Click "yes" when you have done so.  Have you done so?
    • A. 

      Yes!

    • B. 

      No.

  • 3. 
    What is Jacob Pomerleau (the LIB coordinator)'s office phone extension?
    • A. 

      5-9121

    • B. 

      5-9186

    • C. 

      5-9104

    • D. 

      5-9184

  • 4. 
    What is Monica Morillas' office phone extension?
    • A. 

      5-9104

    • B. 

      5-9186

    • C. 

      5-8280

    • D. 

      5-5555

  • 5. 
    Every student at PSU is beholden to the Student code of conduct, even if they have not read it.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which two portions of the Student Code of Conduct apply to our area?
    • A. 

      Disrupting a classroom environment

    • B. 

      Tampering with the election of any student, recognized student organization or group

    • C. 

      Failure to comply

    • D. 

      A and C

  • 7. 
    A user has entered the lab and jumps up and screams "umbrellas!" every two minutes. You start to notice this after it happens a few times, and other users are starting to look annoyed. What should you do first?
    • A. 

      Let the individual leave on their own time. If it is really bugging other lab users, they will talk to the person themselves.

    • B. 

      Inform the person that they are disturbing other lab users by screaming, and that their use of the space is contingent upon following the rules established for our lab(s), including those regarding excessive noise.

    • C. 

      Ask the user to leave immediately and call CPSO.

    • D. 

      Ask other users to see if the noise is really bothering them after all.

  • 8. 
    Alright, you performed the correction action with the user above. You notice that they continue this pattern. You have asked them to comply with our policy at this point. They now claim they have a disability, and you cannot kick them out for any reason. At this point users are leaving the lab, glaring, and acting very annoyed. What  should you do?
    • A. 

      Leave the user alone, their disability allows them to be considered an exception to our policy.

    • B. 

      Immediately call CPSO discretely. You suspect they are lying and presume that they will not listen to you anyway.

    • C. 

      Tell other lab users that they should leave the area and find a more quiet lab.

    • D. 

      Calmly inform the user that their behavior is clearly disrupting other users working and ask them to leave the area.

  • 9. 
    It is your responsibility to enforce violations to the Student Code of Conduct even while you are not on shift
    • A. 

      True

    • B. 

      False

  • 10. 
    You see someone with an unopened banana out by their workstation but you suspect it may be fake. Since it might be a fake banana, the food and drink policy does not apply to this person.
    • A. 

      True

    • B. 

      False

  • 11. 
    John Q insulted and punched another student and was asked to leave by CPSO. What happens to John Q now?
    • A. 

      He may not return to the lab for 24 hours. He must first meet with Domanic Thomas to determine whether a code of conduct violation has occurred.

    • B. 

      John Q can come back to the lab, but only when the other student is not in the lab.

    • C. 

      John Q may never enter the lab again.

    • D. 

      John Q can come back in an hour after he cools off.

  • 12. 
    A student violated a policy in NH96.  As soon as you approach him/her, the student informs you that they have never read or heard of our policies. Regardless, it is your responsibility as a lab attendant to inform them of our rules.
    • A. 

      True

    • B. 

      False

  • 13. 
    You cannot have food/drink in the Sandbox (located in the ML 115 computer lab.)
    • A. 

      True

    • B. 

      False

  • 14. 
    A user submits a large print job and asks you how to get their print quota refunded. Check all of the TRUE statements below.
    • A. 

      They can submit a Print Credit Request (refund request) on print.pdx.edu

    • B. 

      You can grant them a print refund yourself.

    • C. 

      Lab attendants will get increasing emails from Michael Lie and/or other individuals who work at the help desk inquiring about the situation.

    • D. 

      Pay attention to if there was a jam or another circumstance that led to the user needing a refund.

    • E. 

      Tell the user to throw away their faulty prints, they don't need them anyway.

    • F. 

      Tell the user to save their faulty prints as evidence.

    • G. 

      Tell the user to write your name down in the comments area of the Print Credit Request form.

  • 15. 
    Who is Amanda Breitbarth and what is her office phone extension?
  • 16. 
    What is FALSE regarding the lab supplies attendant?
  • 17. 
    In your own words, briefly explain the Ricoh (scanning) email attachment limit.
  • 18. 
    If Arie posts an announcement on the NH Labs Google site, she will always email to tell you that it is there and whether or not it requires some form of action.
    • A. 

      True

    • B. 

      False

  • 19. 
    What are the new weekly announcements called?
    • A. 

      Weekly Announcements

    • B. 

      Recent Happenings: NH Labs Edition

    • C. 

      What's new

    • D. 

      Weekly Wrap-up