New Hire Review 2 Provide
20 Questions
| Total Attempts: 67
Review Quiz 2
Questions and Answers
- 1.What happens if an order is not delivered on the guaranteed delivery date?
- A.
It will get delivered the next day
- B.
The customer is out of luck
- C.
UPS will apologize
- D.
The customer is eligible for a shipping refund
- 2.Which carriers do we contract with for domestic deliveries?
- A.
UPS and FedEx
- B.
USPS, UPS and FedEx
- C.
USPS and FedEx
- D.
UPS and USPS
- 3.A RAN is good for ______ days past the date of creation?
- 4.How many days should a customer hold on to a box if there is damage to it and any or all of the it's contents?
- A.
10
- B.
7
- C.
14
- D.
5
- 5.If there is a _____ in the middle of the tracking number then package will be delivered by USPS.
- 6.Every package is eligible for an address change with UPS.
- A.
True
- B.
False
- 7.What are the two parts of an exchange?
- A.
A replacement order
- B.
A new order
- C.
A parts and peices request
- D.
A return
- 8.Multiple parts and peices requests are for items that do not have a _________ or are not sold on the site.
- 9.RAN stands for Return Authorization Number
- A.
True
- B.
False
- 10.A flex return label costs $_____, and is deducted from the credit a customer recieves when they return something.
- 11.What should the portion of your note on a replacement order include?
- A.
The date the customer needs the order by
- B.
The items needed in the replacement oder
- C.
Today's date
- D.
The customer's shipping information
- 12.Check all of the Order Sources you can handle.
- A.
Celebrate Express
- B.
Costume Craze
- C.
BuyCostumes
- D.
Target
- E.
Halloween Express
- F.
Ebay
- G.
One Stop Plus
- H.
NewEgg
- I.
Evite Party Store
- J.
Shop
- K.
Amazon
- L.
Buy
- 13.You can discount an order up to 60% if you deem it necessary without permision.
- A.
True
- B.
False
- 14.In whick two tabs can a discount show on an order is Opus?
- A.
Credits
- B.
Discounts
- C.
Line Items
- D.
Case Notes
- 15.What is the very first things you should do once opening an order if a customer is calling with an issue?
- A.
Apologize and read the case notes
- B.
Read the case notes
- C.
Apologize
- D.
Fix the issue
- 16.Requesting an address change most likely will add a day onto the transit time of an order.
- A.
True
- B.
False
- 17.Customer can do Exchanges on their own via the website.
- A.
True
- B.
False
Review Quiz 2
Questions: 15 | Attempts: 1013 | Last updated: Sep 1, 2015
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Sample QuestionWhat happens if an order (domestic US) is not delivered by the guaranteed delivery date?
Review 1
Questions: 10 | Attempts: 979 | Last updated: Aug 6, 2015
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Sample QuestionWe collect sales tax in which states? (Choose all that apply)
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