New Hire Review 1 Chat Email Halloween 2015

10 Questions | Total Attempts: 127

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New Hire Review 1 Chat Email Halloween 2015

Review 1


Questions and Answers
  • 1. 
    We collect sales tax in which states? (Choose all that apply)
    • A. 

      Wisconsin

    • B. 

      Illinois

    • C. 

      New York

    • D. 

      California

    • E. 

      Nevada

    • F. 

      Washington

    • G. 

      Tennessee

    • H. 

      Kentucky

  • 2. 
    _____ -off time is the time of day when the gurantee delivery dates shift to future delivery dates. (Enter a word - not an actual time)
  • 3. 
    Which are your best resources when it comes to sizing questions? (Choose all that apply)
    • A. 

      Size Chart

    • B. 

      Measuring video

    • C. 

      Sizing Slider

    • D. 

      FAQ section

    • E. 

      The Wiki

    • F. 

      Customer Reviews

  • 4. 
    If a customer is not sure which size they should order, which option(s) can you tell them about? (Choose all that apply)
    • A. 

      110% Price Guarantee

    • B. 

      The Exchange Program

    • C. 

      The Return Policy

  • 5. 
    Both Buycostumes and Costume Express offer the 110% Price Guarantee to customers.
    • A. 

      True

    • B. 

      False

  • 6. 
    Customers can order pre-sell items using PayPal.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a customer is trying to decide between two sizes, what can you recommend? Check all that apply.
    • A. 

      Buy the bigger size

    • B. 

      Buy both and return what doesn't fit

    • C. 

      Explain how our exchanges work

    • D. 

      Tell them to lose or gain weight

  • 8. 
    If a tracking number has ____ in the middle, the package is being sent SurePost.
  • 9. 
    If a domestic order arrives past the promise date, we will:
    • A. 

      Send a replacement

    • B. 

      Refund the shipping

    • C. 

      Give a 50% credit

    • D. 

      Give the customer 20% of a future order

  • 10. 
    We guarantee delivery dates for international orders.
    • A. 

      True

    • B. 

      False

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