New Hire Exam - Cdr 2014

100 Questions | Total Attempts: 303

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New Hire Exam - Cdr 2014

Over the month you have been introduced to the role and responsibilities of the Internal Student Loan Specialist role. This exam is designed to test your knowledge of topics discussed during your SLS New Hire Training. This exam is a cumulative exam covering the materials and topics provided to you during your New Hire training course. In order to move forward into your new Internal Student Loan Specialist role, you are required to pass this exit exam wit a score of 90% or higher. This exam encompasses: Corinthian, Work Environment, Financial Aid, Cures, Forbearance, Deferments, Repayment Plans, Loan Tracker, LiveVox, Dispositions & Cured By Source as well as your Cisco phone. You have been allotted 130 minutes to complete the quiz. Please review each answer prior to submitting, as


Questions and Answers
  • 1. 
    PART I - SOCLESocle’s largest client is currently _____________. 
    • A. 

      Corinthian Colleges, Inc.

    • B. 

      University of Florida

    • C. 

      Sallie Mae

    • D. 

      Department of Education

  • 2. 
    PART I - SOCLE Corinthian Colleges brand campuses include ______________. 
    • A. 

      Everest

    • B. 

      Heald

    • C. 

      Wyotech

    • D. 

      Art Institute

    • E. 

      A, B, and C are correct

  • 3. 
    PART I - SOCLESocle provides the following services to their clients. 
    • A. 

      Financial Aid Processing

    • B. 

      Default Prevention

    • C. 

      Student Engagement/Outreach

    • D. 

      All of the above

  • 4. 
    PART I - SOCLESocle has offices in ___________________. 
    • A. 

      California

    • B. 

      Colorado

    • C. 

      Florida

    • D. 

      All of the above

  • 5. 
    PART I - SOCLESocle provides Default Prevention services to clients other than CCI institutions. 
    • A. 

      True

    • B. 

      False

  • 6. 
    PART II - WORK ENVIRONMENT Bruno is scheduled to start his 8 hour shift at 8:00am. Bruno calls the Attendance hotline and provides all of the necessary information. Bruno arrives at 8:15am. How many infractions will Bruno receive? (FORMAT: 0.00)
  • 7. 
    PART II - WORK ENVIRONMENTWhen is it appropriate to dress casual at work?
    • A. 

      Fridays only

    • B. 

      Weekends only

    • C. 

      Friday and Weekends only

    • D. 

      Everyday until further notice

  • 8. 
    PART II - WORK ENVIRONMENT An employee can submit a  one week vacation request  up to __________months in advance.
  • 9. 
    PART II - WORK ENVIRONMENT Employees are allowed to use their mobile phone at their workstations and in the hallways of the workstations during break/lunch.
    • A. 

      True

    • B. 

      False

  • 10. 
    PART II - WORK ENVIRONMENTTony has:
    • 6hr sick time
    • 11hr vacation time
    • Floating Holiday (Unused)
    Tony is requesting to take a day off for Disneyland. What accrued time (if any) would Tony be encouraged to use to apply to his paycheck first?
    • A. 

      Sick time

    • B. 

      Floating holiday

    • C. 

      Unpaid

    • D. 

      Vacation

  • 11. 
    PART III - FINANCIAL AID Perkins is a type of ___________loan.
    • A. 

      Private

    • B. 

      Federal

    • C. 

      Employer Direct Bill

    • D. 

      Parent Plus Loan

  • 12. 
    PART III - FINANCIAL AID ________________ is a non-need based federal student loan.
    • A. 

      Subsidized loan

    • B. 

      Unsubsidized loan

    • C. 

      Subsidized and Unsubsidized Loans

  • 13. 
    PART III - FINANCIAL AID During the Life Cycle of a federal student loan, the student will reach his/her DERP during __________________.
    • A. 

      Phase 1

    • B. 

      Phase 2

    • C. 

      Phase 3

    • D. 

      Phase 4

    • E. 

      Phase 5

    • F. 

      Phase 6

    • G. 

      Phase 7

  • 14. 
    PART III - FINANCIAL AID The guarantor's role is to:
    • A. 

      Keep records of all student loans under their jurisdiction and may collect on defaulted loans

    • B. 

      Communicate to the lender the Federal Government that the student loans will be repaid

    • C. 

      Act as a co-signer to the student loan

    • D. 

      All of the above

  • 15. 
    PART III - FINANCIAL AID ____________________ is an option for students with defaulted loans. The student must make ________ consecutive payments before the student will have his/her loans repurchased by an eligibile lending institute and be eligible for addtional federal funding. However, if the student wishes to reapply for an additional federal student loan, the student may request a "Title IV eligibility" letter from the Guarantor at his/her ________ month of consecutive payment.
    • A. 

      Loan Rehabilitation, 9, Fifth

    • B. 

      Loan Repurchasing, 12, Sixth

    • C. 

      Loan Repurchasing, 9, Sixth

    • D. 

      Loan Rehabilitation, 9, Sixth

  • 16. 
    PART III - FINANCIAL AID Once a student graduates, leaves school, or drops below half-time, the student will receive a grace period of _______ months before entering repayment on his/her Stafford Loans.
  • 17. 
    PART III - FINANCIAL AID When does the Cohort Year begin and end?
    • A. 

      January 1 - December 31

    • B. 

      July 1 - June 30

    • C. 

      August 1 - July 30

    • D. 

      October 1 - September 30

  • 18. 
    PART III - FINANCIAL AID At what point is a student assigned to a Cohort Year?
    • A. 

      The date student begins first day of school

    • B. 

      The date the loan is disbursed

    • C. 

      The date the student enters into repayment phase

    • D. 

      The date the student is approved for deferment

  • 19. 
    PART III - FINANCIAL AID A PUT loan began as a Commercial loan and has been sold (PUT) to the Department of Education.
    • A. 

      True

    • B. 

      False

  • 20. 
    PART III - FINANCIAL AID When handling a Parent Plus loan, the _________________ must fill out and sign any forbearance, deferment and/or repayment plan request.
    • A. 

      Parent

    • B. 

      Student

    • C. 

      Lender

    • D. 

      School

  • 21. 
    PART IV - CURES David is 19 days delinquent. He would like to make a payment today. You have successfully conferenced the servicer and processed David's payment to remove all delinquency
    • A. 

      Cure

    • B. 

      Already Cured

    • C. 

      Not a Cure

  • 22. 
    PART IV - CURES Andre has a forbearance already applied to his account. Andre is unemployed and actively looking for full time work. After asking him several questions, you discover that he qualifies for the Unemployment Deferment. Andre is interested in applying for this deferment so you request that the DUEM paperwork be sent to him via email.  
    • A. 

      Cure

    • B. 

      Already Cured

    • C. 

      Not a Cure

  • 23. 
    PART IV - CURES Christian is currently in school and is expected to complete his certification in ten months. He's not interested in hearing his options at this time as he's on his way to school.
    • A. 

      Cure

    • B. 

      Already Cured

    • C. 

      Not a Cure

  • 24. 
    PART IV - CURES Rachel dropped out of school. She is four months into her grace period. Rachel is currently making interest only payments on her unsubsidized loans. You successfully conference the servicer to assist Rachel in setting up Interest Payments Only on her unsubsidized loans for the remainder of her grace period.
    • A. 

      Cure

    • B. 

      Already Cured

    • C. 

      Not a Cure

  • 25. 
    PART IV - CURES Philip defaulted on his loans. You counsel Philip on his option of Loan Rehabilitation. Philip successfully completes Loan Rehabilitation prior to the end of the Cohort Year.
    • A. 

      Cure

    • B. 

      Already Cured

    • C. 

      Not a Cure

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