NCCT - Medical Office Management - Part B - Communication, Equipment & Supplies

25 Questions | Total Attempts: 32

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Medical Office Management Quizzes & Trivia

NCCT - MEDICAL OFFICE MANAGEMENT - PART B - COMMUNICATION, EQUIPMENT & SUPPLIES


Questions and Answers
  • 1. 
    A SYSTEM WHEREBY LARGE QUANTITIES OF DATA CAN BE ACCESSED, SEARCHED, SORTED, AND ARRANGED VERY RAPIDLY BY COMPUTER IS CALLED A(N) ___________ SYSTEM? 
    • A. 

      WORD PROCESSING

    • B. 

      ELECTRONIC SCHEDULING

    • C. 

      RESEARCH

    • D. 

      DATABASE MANAGEMENT

  • 2. 
    A COMPUTER MONITOR, HARD DRIVE, AND PRINTER ARE KNOWN AS?
    • A. 

      SOFTWARE

    • B. 

      HARDWARE

    • C. 

      PROCESSING EQUIPMENT

    • D. 

      VISUAL DISPLAYS

  • 3. 
    THE TERM FOR THE TECHNOLOGY THAT TELLS A COMPUTER WHAT TO DO IS KNOWN AS THE?
    • A. 

      RAM

    • B. 

      SOFTWARE

    • C. 

      HARDWARE

    • D. 

      DISC SPACE

  • 4. 
    THE COMPUTER KEY DEL COMMAND MEANS?
    • A. 

      DELIVER

    • B. 

      DELETE

    • C. 

      DISCARD

    • D. 

      DIRECTORY

  • 5. 
    THE COMPUTER'S DIRECTIONAL ARROW KEYS?
    • A. 

      START THE MACHINE

    • B. 

      ARE USED WITH THE CONTROL KEY

    • C. 

      MOVE THE CURSOR, RIGHT, LEFT, UP OR DOWN

    • D. 

      CORRECT TYPING MISTAKES

  • 6. 
    REFERRING TO COMPUTERS, THE TERM "USER FRIENDLY" REFERS TO?
    • A. 

      HOW WELL WRITTEN THE MANUAL IS

    • B. 

      HOW MANY DOCUMENTS THE SYSTEM WILL HANDLE

    • C. 

      CAN THE SYSTEM BE COST EFFECTIVE

    • D. 

      HOW EASY THE SYSTEM IS TO OPERATE

  • 7. 
    THE PROCESS OF CHANGING WORDS INTO NUMBERS SO THAT COMPUTERS CAN BE USED IN PROCESSING INSURANCE CLAIMS IS CALLED?
    • A. 

      CODING

    • B. 

      WORD MANIPULATION

    • C. 

      CLASSIFICATION

    • D. 

      DIAGNOSTIC NUMBERING

  • 8. 
    A BUSINESS LETTER WRITTEN IN FULL BLOCK STYLE WILL HAVE ALL LINES?
    • A. 

      RIGHT JUSTIFIED

    • B. 

      INDENTED 5 SPACES

    • C. 

      EQUALLY SPACED VERTICALLY

    • D. 

      AT THE LEFT HAND MARGIN

  • 9. 
    MAKING A DUPLICATE FILE TO PROTECT COMPUTER INFORMATION FROM BEING LOST IS CALLED MAKING A?
    • A. 

      BACKUP

    • B. 

      BATCH

    • C. 

      SAVED DISC

    • D. 

      COPY

  • 10. 
    WHEN WRITING A BUSINESS LETTER, THE SALUTATION OF A LETTER SHOULD BE FOLLOWED BY WHICH PUNCTUATION MARK?
    • A. 

      COMMA

    • B. 

      NONE

    • C. 

      ASTERISK

    • D. 

      COLON

  • 11. 
    A NEWSLETTER THAT WEIGHS LESS THAN ONE POUND WOULD BE CONSIDERED __________ CLASS MAIL?
    • A. 

      FIRST

    • B. 

      SECOND

    • C. 

      THIRD

    • D. 

      FOURTH

  • 12. 
    WHAT OFFICE INSTRUMENT IS DESIGNED TO RECEIVE & SEND PRINTED DOCUMENTS VIA THE TELEPHONE?
    • A. 

      WIRE SERVICE

    • B. 

      OFFICE SCANNER

    • C. 

      FAX MACHINE

    • D. 

      COPY MACHINE

  • 13. 
    BUSINESS OR HANDWRITTEN MAIL THAT WEIGHS LESS THAN 11 OUNCES IS KNOWN AS __________ CLASS MAIL?
    • A. 

      FIRST

    • B. 

      SECOND

    • C. 

      THIRD

    • D. 

      FOURTH

  • 14. 
    PARCEL POST OR __________ CLASS MAIL IS USED FOR BOUND PRINTED MATTER, FILM, & SOUND RECORDINGS?
    • A. 

      FIRST

    • B. 

      SECOND

    • C. 

      THIRD

    • D. 

      FOURTH

  • 15. 
    BEFORE PLACING A TELEPHONE CALLER ON HOLD IT IS APPROPRIATE TO?
    • A. 

      ASK IF YOU MAY PUT THE CALLER ON HOLD

    • B. 

      WAIT FOR THE CALLER TO CONFIRM THEY CAN WAIT

    • C. 

      OBTAIN A RETURN PHONE NUMBER

    • D. 

      ALL ANSWERS ARE CORRECT

  • 16. 
    AN INCOMING CALL SHOULD BE ANSWERED BY THE __________ RING?
    • A. 

      FIRST

    • B. 

      SECOND

    • C. 

      THIRD

    • D. 

      FOURTH

  • 17. 
    WHICH ONE OF THE FOLLOWING ITEMS IS NOT NEEDED WHEN TAKING A ROUTINE PHONE MESSAGE?
    • A. 

      CALLER'S NAME

    • B. 

      CALLER'S RETURN PHONE NUMBER

    • C. 

      CURRENT DAYS DATE

    • D. 

      CALLER'S DRIVERS LICENSE #

  • 18. 
    PRIOR TO ANSWERING AN INCOMING CALL THE MEDICAL ASSISTANT SHOULD?
    • A. 

      SMILE

    • B. 

      FINISH UP WITH THE PREVIOUS CALL

    • C. 

      SCREEN THE CALL WITH CALLER ID

    • D. 

      RELEASE ANY ANGER

  • 19. 
    WHEN HANDLING INCOMING MAIL THE MEDICAL ASSISTANT SHOULD?
    • A. 

      INITIAL EACH PIECE OF OPENED MAIL

    • B. 

      OPEN ONLY MAIL MARKED "PERSONAL"

    • C. 

      ATTACH THE ENVELOPE TO THE CORRESPONDENCE

    • D. 

      ALL ANSWERS ARE CORRECT

  • 20. 
    A LETTER SHOULD BE FOLDED IN __________ USING A #10 ENVELOPE?
    • A. 

      HALF HORIZONTALLY

    • B. 

      HALF VERTICALLY

    • C. 

      THIRDS FACE-UP

    • D. 

      FOURTHS FACE-DOWN

  • 21. 
    __________ IS THE STUDY OF WORDS & THEIR RELATIONSHIP TO OTHER WORDS IN A SENTENCE?
    • A. 

      ETIQUETTE

    • B. 

      FORUM

    • C. 

      PUNCTUATION

    • D. 

      GRAMMAR

  • 22. 
    WHEN HANDLING A PATIENT COMPLAINT WHICH ONE OF THE FOLLOWING WOULD BE MOST APPROPRIATE?
    • A. 

      IF THE PATIENT IS ANGRY, MATCH HIS/HER ANGER LEVEL, AND S/HE WILL CALM DOWN

    • B. 

      TAKE ALL COMPLAINTS SERIOUSLY & TAKE THOROUGH NOTES

    • C. 

      REFUSE TO TALK TO PATIENTS WHO ARE COMPLAINING; THE DOCTOR SHOULD HANDLE THEM

    • D. 

      NO CORRECT ANSWER

  • 23. 
    WHEN WORKING WITH PATIENTS FROM A CULTURE DIFFERENT THAN YOUR OWN, ONE SHOULD?
    • A. 

      ENCOURAGE THEM TO SPEAK ENGLISH

    • B. 

      SHOW RESPECT FOR THEIR CULTURE

    • C. 

      SPEAK LOUDLY SO THEY WILL UNDERSTAND

    • D. 

      REFRAIN FROM MAKING EYE CONTACT

  • 24. 
    BODY LANGUAGE, BODY POSTURE, SPACE & DISTANCE ARE ALL EXAMPLES OF?
    • A. 

      NON-VERBAL COMMUNICATION

    • B. 

      VERBAL COMMUNICATION

    • C. 

      WRITTEN COMMUNICATION

    • D. 

      ALL ANSWERS ARE CORRECT

  • 25. 
    WHEN CARING FOR PATIENTS WITH PHYSICAL DISABILITIES, WHICH OF THESE IS NOT AN APPROPRIATE CONSIDERATION FOR MOST?
    • A. 

      DO NOT RUSH THEM

    • B. 

      ASK IF THEY NEED ASSISTANCE BEFORE GIVING ASSISTANCE

    • C. 

      PROVIDE AMPLE SPACE FOR PATIENTS USING ASSISTIVE DEVICES FOR MOBILITY

    • D. 

      SPEAK LOUDLY