Navigating Giffgaff
Before you start, please ensure that you've taken the Intro Quiz and Bronze quizzes. If you have not completed them then we won't be able to reward you for completing this one. Anyway, relax and have fun; it'll only take about 10 minutes and if you don't succeed the first time, just give it another go. There is no limit to the number of times that you take this quiz, and as they say; practice makes perfect. NOTE: Please ensure that you enter your details correctly. Your name will displayed on the certificate (as entered here) and your giffgaff member name will allow us to know who took the quiz. Good luck!
- 1.Phyllis is getting annoyed by her phone telling her how much credit she has left every time she sends a text. Which of these should you advise?
- A.
She can turn her balance notifications off in Phone Settings in My giffgaff
- B.
She shouldn't turn off these notifications as they're useful
- C.
She can opt out of marketing in My giffgaff
- 2.Jordifer is confused. He's checked that he's got his balance notifications turned on, but he only gets them when texting specific people. What's the most likely reason for this?
- A.
There's a problem with the balance notifications.
- B.
He's using a non-SMS messaging service like iMessage on his phone. These use data rather than the texts allowance on the goodybag and so don't trigger a notification.
- C.
He's mistaken and in fact he has the notifications off.
- D.
He only gets the notification when his friend has read the message.
- 3.You log on to the community and see that you have an unusual amount of PMs from one person. Looking at them, they're attacking and insulting you for giving them a suggestion in one of their threads that didn't work during troubleshooting.What are the steps you should take to make sure that you don't get a PM like this from them again? Tick all that apply.
- A.
PM them back and post on the thread to tell them off
- B.
PM an Educator and let them know, including the content of the PM
- C.
Do nothing and hope they go away
- D.
Add the member to your Ignore List with the button at the top of the PM
- E.
Change or reduce your posting in Help to bow to their demands
- 4.Someone sends you a tweet asking why you never reply to their PMs on giffgaff. You check your inbox, and you haven't received any PMs from them. You're quite good friends and you're confident they aren't pulling a fast one. Why might it be that you haven't got them?
- A.
You've accidentally added them to your ignore list
- B.
They didn't send any and they're winding you up
- C.
They were sent over a week ago and PMs are deleted after seven days
- 5.Recap question: True or false - 'giffgaff' means 'a thinking place'.
- A.
True
- B.
False
- 6.Recap question: You're looking at Help and you see a thread that was posted in the last few minutes. A member wants to transfer their number over from another network but doesn't know how to give giffgaff the information, and would like a guide. However, you also see that they've posted their PAC code and phone number in the post. Which of these should you do?
- A.
Report the post with the option on the right-hand side of the post
- B.
PM an Educator directly to take care of the personal information
- C.
Post a link to the transfer form and a short guide on how to use it
- D.
Advise them that their personal information is in the post, and that they should edit it out
- E.
Ignore it, as there's nothing anyone can do with that information
- 7.Flib has lost his bank card, and has to order a new one, which will arrive in a couple of days. His goodybag recurs in a week and a half but he doesn't know how to make sure this happens with his new details. Which of these are viable options?
- A.
Buy a voucher with cash, add it to his account, and queue the next one
- B.
In My giffgaff, click My payment details and alter them to the new card once it arrives
- C.
Don't worry, giffgaff will automatically update the details from the bank
- 8.Which of these are not options you can choose for email subscriptions on the community? Tick all that apply.
- A.
Immediately get an email as soon as someone responds to a thread you posted in
- B.
Get a daily email with a summary of new responses to threads you've posted in
- C.
Get a daily summary of which of your posts have received Kudos
- D.
Get an immediate email when only the thread author posts in a thread you've participated in
- 9.Where can you alter your subscription settings for community threads?
- A.
My giffgaff > My details
- B.
My giffgaff > Subscriptions
- C.
My community settings > Subscriptions and Bookmarks
- D.
My community settings > Preferences
- 10.Jammer, a new member who was recently asking for assistance in the Help forum, has posted a new thread in the Join forum complaining that giffgaff are sending him a huge amount of emails about the forums specifically. Which of the below questions or items of advice could you respond with? Tick all that apply.
- A.
Ask if Jammer tried to subscribe to his Help thread.
- B.
Suggest that Jammer go to "My details" in the "My giffgaff" section and check his Contact Permissions settings.
- C.
Suggest that Jammer checks the "Subscriptions & Bookmarks" tab in the forum Preferences and explain how to remove subscriptions.
- D.
Suggest that Jammer goes to the Help forum and hoves their mouse over the "Board Options" menu item and click on the "Unsubscribe" if it exists.
- E.
Ask whether they are accessing the forums with a mobile or desktop browser so you know how best to advise them on the next step.
- F.
Assume Jammer is using a mobile and direct them to use the "more" link from the community home to access their settings and disable subscriptions.
- G.
Give a brief explanation of the Subscriptions options available.
- 11.Jammer has posted the below message in the Help forum. What's happened, and what should be the first thing you do to assist?"I signed up to giffgaff months ago, but ever since I posted on the forum last week I've been getting lots of random emails about all sorts of garbage I'm not interested in and don't want! giffgaff sucks, how do I stop these stupid emails?"
- A.
Giffgaff have automatically opted Jammer in to marketing emails. Tell Jammer to contact an agent and ask for their marketing preferences to be turned off.
- B.
Jammer has most likely accidentally subscribed to one of the forums. Suggest that Jammer goes to "Preferences" -> "Subscriptions & Bookmarks" and checks their subscriptions and settings.
- C.
Giffgaff have passed Jammer's details to a third party and there's nothing that can be done now.
- D.
Jammer has most likely accidentally subscribed to one of the forums. Explain this to Jammer, and ask if they are using a mobile or desktop so you can offer the best advice on how to remove the unwanted subscription.
- 12.If you want to stop your goodybag from recurring which link in My giffgaff should you use to edit it?
- A.
My payment details
- B.
My details
- C.
My payment history
- D.
My settings
- E.
My goodybag settings
- 13.When on your My giffgaff main page, what is the name of the link that you click to go through to change your recurring goodybag settings?
- 14.You can start your goodybag recurring from your Payment History page.
- A.
True
- B.
False
- 15.If you want to start auto top ups which link in My giffgaff should you use to edit it?
- A.
My payment details
- B.
My details
- C.
My payment history
- D.
My settings
- E.
My settings HD
- 16.When on your My giffgaff main page, what is the name of the link that you click to check your payment history?
- 17.What can you do from your My Payment Details page, assuming you have a goodybag? Tick all that apply.
- A.
Top up
- B.
Change credit card information
- C.
Set up auto top up
- D.
Change your goodybag recur settings
- E.
Get a deep fried mars bar
- F.
Get the solution to a rubiks cube
- G.
Turn off the adult content bar
- H.
View your payment history
- 18.When on your My giffgaff main page, what is the name of the link that you click to turn off/on auto top up?
- 19.Patrick Star wants to check what goodybag he bought in October 2012, what is the best way to do that?
- A.
Ask Squidward for help
- B.
Ask an agent; the payment history page only shows the last 5 months
- C.
The order history link in My giffgaff
- 20.Fill the blank! On your order history page there is the following phrase. Find it and fill in the missing word!"Look how much _____ you've saved."
- 21.If you want to change the number of posts that show per page when you're reading the forum, which tab in your community preferences can you edit it in?
- A.
Preferences > Linear Layout
- B.
Preferences > Topic Layout
- C.
Personal Profile > Topic Layout
- D.
Preferences > General
- E.
Personal Profile > General
- F.
Tagging > Tags
- 22.If you want to stop seeing every signature when you're reading the forum, in which tab in your community preferences can you turn them off?
- A.
Preferences > Preference Options
- B.
Preferences > Topic Layout
- C.
Personal Profile > Topic Layout
- D.
Preferences > General
- E.
Personal Profile > General
- F.
Subscriptions & Bookmarks > Glonks
- 23.Jammer has been complaining on the forums about receiving a lot of emails from giffgaff about members asking for help. The most likely cause is that he has been designated an Approved Helper and an Educator has turned on email subscriptions for them.
- A.
True
- B.
False
- 24.Recap question: Cindy has asked a question about her Blackberry in the Help forum and no one has replied yet. You are not sure of the correct answer because Cindy hasn't been very specific. Which of the below options is the best thing for you to do?
- A.
Ask an Educator what the answer is.
- B.
Tell Cindy to Ask an Agent.
- C.
Not reply and find a question you know the answer for.
- D.
Reply with everything you know about Blackberrys and hope the correct answer is in there somewhere.
- E.
Ask Cindy to provide more specific information about her problem, and subscribe to the thread so you know when she responds.
- 25.Recap question: Cindy has asked for help with getting an app to work on her Android phone. You don't know how the app works on Android, but you do know how it works on an iPhone. Which of the below is not a satisfactory answer?
- A.
I don't know the answer for Android, but the same problem exists on an iPhone and it can be fixed by doing X, Y, and Z. Maybe similar steps will work on Android, can you try and let us know?
- B.
Hey, I know that app - you can fix it by doing X, Y, and Z.
- C.
That app works fine on iPhone, maybe you should get a new phone because Android sucks.
- D.
No answer - another member who knows Android should be along soon with the correct solution.
- E.
Advise Cindy to Ask an Agent.
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