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Before you start, please ensure that you've taken the Intro Quiz and Bronze quizzes. If you have not completed them then we won't be able to reward you for completing this one. Anyway, relax and have fun; it'll only take about 10 minutes and if you don't succeed the first time, just give it another go. There is no limit to the number of times that you take this quiz, and as they say; practice makes perfect. NOTE: Please ensure that you enter your details correctly. Your name will displayed on the certificate (as entered here) and your giffgaff member name will allow us to know who took the quiz. Good luck!
- 1.Phyllis is getting annoyed by her phone telling her how much credit she has left every time she sends a text. Which of these should you advise?
- A.
She can turn her balance notifications off in Phone Settings in My giffgaff
- B.
She shouldn't turn off these notifications as they're useful
- C.
She can opt out of marketing in My giffgaff
- 2.Jordifer is confused. He's checked that he's got his balance notifications turned on, but he only gets them when texting specific people. What's the most likely reason for this?
- A.
There's a problem with the balance notifications.
- B.
He's using a non-SMS messaging service like iMessage on his phone. These use data rather than the texts allowance on the goodybag and so don't trigger a notification.
- C.
He's mistaken and in fact he has the notifications off.
- D.
He only gets the notification when his friend has read the message.
- 3.You log on to the community and see that you have an unusual amount of PMs from one person. Looking at them, they're attacking and insulting you for giving them a suggestion in one of their threads that didn't work during troubleshooting.What are the steps you should take to make sure that you don't get a PM like this from them again? Tick all that apply.
- A.
PM them back and post on the thread to tell them off
- B.
PM an Educator and let them know, including the content of the PM
- C.
Do nothing and hope they go away
- D.
Add the member to your Ignore List with the button at the top of the PM
- E.
Change or reduce your posting in Help to bow to their demands
- 4.Someone sends you a tweet asking why you never reply to their PMs on giffgaff. You check your inbox, and you haven't received any PMs from them. You're quite good friends and you're confident they aren't pulling a fast one. Why might it be that you haven't got them?
- A.
You've accidentally added them to your ignore list
- B.
They didn't send any and they're winding you up
- C.
They were sent over a week ago and PMs are deleted after seven days
- 5.Recap question: True or false - 'giffgaff' means 'a thinking place'.
- A.
True
- B.
False
- 6.Recap question: You're looking at Help and you see a thread that was posted in the last few minutes. A member wants to transfer their number over from another network but doesn't know how to give giffgaff the information, and would like a guide. However, you also see that they've posted their PAC code and phone number in the post. Which of these should you do?
- A.
Report the post with the option on the right-hand side of the post
- B.
PM an Educator directly to take care of the personal information
- C.
Post a link to the transfer form and a short guide on how to use it
- D.
Advise them that their personal information is in the post, and that they should edit it out
- E.
Ignore it, as there's nothing anyone can do with that information
- 7.Flib has lost his bank card, and has to order a new one, which will arrive in a couple of days. His goodybag recurs in a week and a half but he doesn't know how to make sure this happens with his new details. Which of these are viable options?
- A.
Buy a voucher with cash, add it to his account, and queue the next one
- B.
In My giffgaff, click My payment details and alter them to the new card once it arrives
- C.
Don't worry, giffgaff will automatically update the details from the bank
- 8.Which of these are not options you can choose for email subscriptions on the community? Tick all that apply.
- A.
Immediately get an email as soon as someone responds to a thread you posted in
- B.
Get a daily email with a summary of new responses to threads you've posted in
- C.
Get a daily summary of which of your posts have received Kudos
- D.
Get an immediate email when only the thread author posts in a thread you've participated in
- 9.Where can you alter your subscription settings for community threads?
- A.
My giffgaff > My details
- B.
My giffgaff > Subscriptions
- C.
My community settings > Subscriptions and Bookmarks
- D.
My community settings > Preferences
- 10.Jammer, a new member who was recently asking for assistance in the Help forum, has posted a new thread in the Join forum complaining that giffgaff are sending him a huge amount of emails about the forums specifically. Which of the below questions or items of advice could you respond with? Tick all that apply.
- A.
Ask if Jammer tried to subscribe to his Help thread.
- B.
Suggest that Jammer go to "My details" in the "My giffgaff" section and check his Contact Permissions settings.
- C.
Suggest that Jammer checks the "Subscriptions & Bookmarks" tab in the forum Preferences and explain how to remove subscriptions.
- D.
Suggest that Jammer goes to the Help forum and hoves their mouse over the "Board Options" menu item and click on the "Unsubscribe" if it exists.
- E.
Ask whether they are accessing the forums with a mobile or desktop browser so you know how best to advise them on the next step.
- F.
Assume Jammer is using a mobile and direct them to use the "more" link from the community home to access their settings and disable subscriptions.
- G.
Give a brief explanation of the Subscriptions options available.
- 11.Jammer has posted the below message in the Help forum. What's happened, and what should be the first thing you do to assist?"I signed up to giffgaff months ago, but ever since I posted on the forum last week I've been getting lots of random emails about all sorts of garbage I'm not interested in and don't want! giffgaff sucks, how do I stop these stupid emails?"
- A.
Giffgaff have automatically opted Jammer in to marketing emails. Tell Jammer to contact an agent and ask for their marketing preferences to be turned off.
- B.
Jammer has most likely accidentally subscribed to one of the forums. Suggest that Jammer goes to "Preferences" -> "Subscriptions & Bookmarks" and checks their subscriptions and settings.
- C.
Giffgaff have passed Jammer's details to a third party and there's nothing that can be done now.
- D.
Jammer has most likely accidentally subscribed to one of the forums. Explain this to Jammer, and ask if they are using a mobile or desktop so you can offer the best advice on how to remove the unwanted subscription.
- 12.If you want to stop your goodybag from recurring which link in My giffgaff should you use to edit it?
- A.
My payment details
- B.
My details
- C.
My payment history
- D.
My settings
- E.
My goodybag settings
- 13.When on your My giffgaff main page, what is the name of the link that you click to go through to change your recurring goodybag settings?
- 14.You can start your goodybag recurring from your Payment History page.
- A.
True
- B.
False
- 15.If you want to start auto top ups which link in My giffgaff should you use to edit it?
- A.
My payment details
- B.
My details
- C.
My payment history
- D.
My settings
- E.
My settings HD
- 16.When on your My giffgaff main page, what is the name of the link that you click to check your payment history?
- 17.What can you do from your My Payment Details page, assuming you have a goodybag? Tick all that apply.
- A.
Top up
- B.
Change credit card information
- C.
Set up auto top up
- D.
Change your goodybag recur settings
- E.
Get a deep fried mars bar
- F.
Get the solution to a rubiks cube
- G.
Turn off the adult content bar
- H.
View your payment history
- 18.When on your My giffgaff main page, what is the name of the link that you click to turn off/on auto top up?
- 19.Patrick Star wants to check what goodybag he bought in October 2012, what is the best way to do that?
- A.
Ask Squidward for help
- B.
Ask an agent; the payment history page only shows the last 5 months
- C.
The order history link in My giffgaff
- 20.Fill the blank! On your order history page there is the following phrase. Find it and fill in the missing word!"Look how much _____ you've saved."
- 21.If you want to change the number of posts that show per page when you're reading the forum, which tab in your community preferences can you edit it in?
- A.
Preferences > Linear Layout
- B.
Preferences > Topic Layout
- C.
Personal Profile > Topic Layout
- D.
Preferences > General
- E.
Personal Profile > General
- F.
Tagging > Tags
- 22.If you want to stop seeing every signature when you're reading the forum, in which tab in your community preferences can you turn them off?
- A.
Preferences > Preference Options
- B.
Preferences > Topic Layout
- C.
Personal Profile > Topic Layout
- D.
Preferences > General
- E.
Personal Profile > General
- F.
Subscriptions & Bookmarks > Glonks
- 23.Jammer has been complaining on the forums about receiving a lot of emails from giffgaff about members asking for help. The most likely cause is that he has been designated an Approved Helper and an Educator has turned on email subscriptions for them.
- A.
True
- B.
False
- 24.Recap question: Cindy has asked a question about her Blackberry in the Help forum and no one has replied yet. You are not sure of the correct answer because Cindy hasn't been very specific. Which of the below options is the best thing for you to do?
- A.
Ask an Educator what the answer is.
- B.
Tell Cindy to Ask an Agent.
- C.
Not reply and find a question you know the answer for.
- D.
Reply with everything you know about Blackberrys and hope the correct answer is in there somewhere.
- E.
Ask Cindy to provide more specific information about her problem, and subscribe to the thread so you know when she responds.
- 25.Recap question: Cindy has asked for help with getting an app to work on her Android phone. You don't know how the app works on Android, but you do know how it works on an iPhone. Which of the below is not a satisfactory answer?
- A.
I don't know the answer for Android, but the same problem exists on an iPhone and it can be fixed by doing X, Y, and Z. Maybe similar steps will work on Android, can you try and let us know?
- B.
Hey, I know that app - you can fix it by doing X, Y, and Z.
- C.
That app works fine on iPhone, maybe you should get a new phone because Android sucks.
- D.
No answer - another member who knows Android should be along soon with the correct solution.
- E.
Advise Cindy to Ask an Agent.
- 26.Recap question: You've opened a thread and see that no one has answered even though the thread was started an hour ago. Unfortunately you don't know the answer to a question. Which of these would be reasonable responses? Tick all that apply.
- A.
Not reply and wait for someone who does know to answer.
- B.
Laugh maniacally and reply with some "Settings to 2020".
- C.
Open a new tab and search the forum to see if someone else has had a similar problem and has a "Best Answer" marked, then reply with a link to that thread.
- D.
Post and ask for more information, explaining that you don't yet know the answer from the information provided.
- E.
Reply with "Dunno, Google it?"
- 27.Forstin has a tablet with a giffgaff SIM card in it. He forgot that he set up a recurring £5 gigabag until he noticed it come out of his bank account recently, and wants to stop it from recurring again so that he isn't surprised, preferring to add it manually when he needs it. Which of these example answers would be best suited to help Forstin?
- A.
On the right-hand side of your My giffgaff page there's a box that will let you cancel your recurring goodybag. Click that and it'll take you to a page where you can turn it off - but I'm afraid now that your goodybag is active, it can't be refunded.
- B.
You can do this in my giffgaff mate - just click the link and remove your details :)
- C.
You'll need to head to My payment details in My giffgaff and click Change next to the recurring options. Uncheck the box and click Save and it won't come out of your bank next month. Make sure you turn your mobile data off after the current one expires though to make sure you don't eat into any credit you have.
- 28.Recap question: True or false - a PM to an educator is a better way to report something than the Report Content feature if it needs urgent attention, as it means that it goes directly to an Educator.
- A.
True
- B.
False
- 29.Fill in the missing words from the My giffgaff page. (Hint: It's the one that allows you to toggle balance notifications on or off.)My account| My profile & settings | __ ________ | My loans | Setup wizard
- 30.Craig has posted on the Help forum complaining that they can't access a gambling site on their mobile. What is the best advice from the below choices?
- A.
Ask if they have enabled Adult Content under "Phone settings" in the My giffgaff section. Advise that if they haven't they should contact an Agent, as the page doesn't work.
- B.
Ask if they have enabled Adult Content in their My giffgaff section and if they haven't, that they'll need to do this before they can access blocked sites (such as adult gambling sites).
- C.
Ask if they have enabled Adult Content in their "Phone settings" section of My giffgaff. Suggest they check the setting to make sure it's enabled, and give them a link to the Adult Content Restrictions article in the Knowledge Base in case they have problems with the setting.
- D.
Tell Craig he shouldn't be gambling and to go get some help elsewhere.
- 31.Which of these are balance notifications that could appear after a member sends a text?
- A.
Woohoo, that text was free. Your balance is still £10.72 .
- B.
You've got 186 texts left in your goodybag which expires on 16 JUN 2013 .
- C.
Your giffgaff balance is £0.81. It's free to call and text anyone on giffgaff when you top up by £10 or more every 3 months, so get your mates on board.
- D.
Your giffgaff balance is £3.08 .
- 32.Craig has posted in the Help forum complaining that when he tried to remove his adult content restriction the page updated to say his request was processing, but that it's been 4 hours and it's still not removed the restriction. The correct advice is to tell Craig to contact an Agent immediately by visiting the Help section.
- A.
True
- B.
False
- 33.A member posts the following question in the Help section; how should you respond? 'I'd like to add a banner that links to my SIM order page, how do I do this?'
- A.
Direct the member to the community settings page and give them a bullet pointed step by step guide on how to add a banner using html providing the knowledge base link for extra information
- B.
Inform them that advertising their sim order page is considered touting and against giffgaff community guidelines
- C.
Link them to a signature guide in top tips
- D.
Copy and paste the knowledge base article 'how do i add my giffgaff banner to the community?' in your reply.
- 34.When editing your signature on the giffgaff forum what should you be careful to not include?
- A.
A link to your sim order page as this is considered touting
- B.
Any messages asking for kudos
- C.
Flashing images which may affect people with photosensitive epilepsy.
- D.
Funny pictures that may distract members from giffgaff related articles
- 35.Under which community settings tabs can you add a banner to your signature
- A.
Preferences - Display
- B.
Social Connect - Badge Settings
- C.
Preferences - Preference options
- D.
Personal Profile - Personal Information
- 36.Your signature is always the same on the mobile site as it is on the full site.
- A.
True
- B.
False
- 37.Under which community settings tabs can you add a banner to your mobile signature?
- A.
Personal Profile - Personal Information
- B.
Mobile
- C.
Preferences - Preference options
- D.
Social Connect - Mobile
- 38.What options can you find in the mobile preferences tab in your community settings? Tick all that apply
- A.
Mobile signature
- B.
View images on when viewing on a mobile
- C.
Auto top up settings
- D.
Change the home page when you access giffgaff.com from a mobile
- 39.Under which community tab will you find the option for turning off private messages on your giffgaff account?
- A.
Preferences - Preference options
- B.
Preferences - Private messenger
- C.
Preferences - Privacy
- D.
There is no option to turn off private messages.
- 40.When a member joins giffgaff they will need to change their private messenger options if they want to receive an email notifying them that they have received a private message?
- A.
Yes
- B.
No
- 41.How would a member go about turning off their private message options?
- A.
Ask an agent
- B.
PM an educator
- C.
There is a tick box in their community settings
- D.
Members are unable to turn off PMs
- 42.Recap Question: Out of the following list what does an educators job not involve? Tick all that apply.
- A.
Writing blogs
- B.
Updating the giffgaff facebook/twitter account
- C.
Helping accept 'Best Answers' in the help forum
- D.
Answering help questions posted by members
- E.
Guiding members on where to find help
- 43.An educator has access to your account details and can view your PMs?
- A.
True
- B.
False
- 44.If an agent hasn't replied to a members message and it's been longer than 24 hours is it ok to PM an educator about it?
- A.
Yep
- B.
Nope
- 45.If you want to automatically subscribe to threads you participate in; which tab in your community preferences can you edit it in?
- A.
Tagging > Tags
- B.
Preferences > Preference Options
- C.
Subscriptions & Bookmarks > Bookmarks
- D.
Preferences > General
- E.
Personal Profile > General
- 46.Bjorn want's to stop showing his Approved Helpers badge; what is the best way for him to do this?
- A.
Ask an agent
- B.
Ask an educator
- C.
Turn it off in his settings
- D.
Hide it with a bit of paper stuck to his screen
- 47.If you want to turn your Approved Helper badge off, or on; which tab in your community preferences can you edit it in?
- A.
Preferences > Preference Options
- B.
Preferences > Badge Options
- C.
Personal Profile > Badge Settings
- D.
Preferences > General
- E.
Social Connect > Profile Card
- F.
Tagging > Badge Options
- 48.In the Social Connect tab of your community settings, which of these options will you find? Tick all that apply.
- A.
Facebook Connect
- B.
Twitter Connect
- C.
Twitter Settings
- D.
Profile Card
- E.
Cook Along Recipe Book
- 49.Recap Question: Gordon completed the first Silver quiz yesterday and hasn't yet received his badge. Should he fill in the form in the Become an Approved Helper thread to notify an educator?
- A.
Yes
- B.
No
- C.
Nope, he should PM them instead
- 50.Recap question: If you haven't received your Approved Helpers badge after completing a quiz, how many days should you wait before filling in the form in the Become An Approved Helper thread?Write a single number as your answer.
- 51.Recap Question: If you fill in the form saying that you don't have a badge, but it's been fewer than 3 days since you passed the quiz, what happens? Tick all that apply.
- A.
Educators get sad
- B.
You don't get your badge any sooner
- C.
We add your name to the tally on the number of people who needlessly fill it in. We're running a pool. (Yeah, it's not this answer).
- 52.Recap Question: For which of these should you PM an educator? Tick all that apply.
- A.
Someone posted their phone number on the community
- B.
You fancy a chat
- C.
You think you've identified a service issue
- D.
You want to ask us something (not a help question though)
- 53.Recap Question: For which of these should you use the Report Content feature. Tick all that apply.
- A.
You want to ask an educator something
- B.
Someone posted their email address on the community
- C.
Your prize hen just laid a MASSIVE egg and you just had to tell someone
- D.
Someone is being rude on the community
- E.
Someone posted a question in the wrong section
- F.
Someone asked a question in the middle of a Help thread
- 54.Recap Question: How quickly will an Educator reply to your PM?
- A.
As soon as they can
- B.
Within 24 hours
- C.
Within 48 hours
- 55.Recap Question: The Educators will always reply to your PM within 48 hours.
- A.
True
- B.
False
- 56.Recap Question: How many days will it take for an Educator to reply to your PM?
- A.
"Some"
- B.
Up to 1
- C.
Up to 2
- 57.Recap Question: Which of these is a good way to get hold of an Educator, depending on the situation? Tick all that apply.
- A.
Ask an agent form
- B.
PM one of us
- C.
Report Content feature
- D.
Start a thread asking for our input
- E.
Post in the Unreported Service Issue thread
- 58.A member, shaun_alpaca, has posted in Help and wants to make sure that he receives no emails from giffgaff or third parties as a result of having his details in his profile. He's stated he's using a desktop browser, so which of the below steps should he be advised to carry out? Tick all that apply.
- A.
Under "My giffgaff", in the "My details" section, edit the "Contact Permissions" section.
- B.
In the forum, go to "Preferences", "Private Messenger" and untick the box for receiving emails.
- C.
Contact an Agent through the Ask an Agent forms in the Help section and ask to not receive any emails about service updates.
- D.
In the forum, go to "Preferences", open the "Subscriptions & Bookmarks" tab and turn off all subscriptions emails.
- 59.Shaun_alpaca has posted asking how he can turn off receiving marketing updates from giffgaff partners. He has stated he's using a mobile device and doesn't have access to a laptop or desktop. The best advice to give him is to Ask an Agent, because the option isn't available on the mobile site.
- A.
True
- B.
False
- 60.Shaun_alpaca has previously turned off receiving messages from giffgaff and partners, but would now like to receive emails from giffgaff again. Where should he go and which option should he change?
- A.
In "My giffgaff", click "My details" and click "Change" under "Contact permissions" then put a tick in the box for "Give me info and offers about giffgaff"
- B.
In "My giffgaff", click "My details" and click Change under "Contact permissions" then remove the tick in the box for "Do not give me info and offers about giffgaff"
- C.
He should go to Help and Ask an Agent.
- D.
In "My giffgaff", click "My details" and click Change under "Contact permissions" then put a tick in the box for "Allow giffgaff to give me info and offers about partners"
- 61.Shaun_alpaca has previously turned off receiving messages from giffgaff and partners, but would now like to receive emails from giffgaff again. Where should he go and which option should he change?
- A.
In "My giffgaff", click "My details" and click "Change" under "Contact permissions" then put a tick in the box for "Give me info and offers about giffgaff".
- B.
In "My giffgaff", click "My details" and click Change under "Contact permissions" then remove the tick in the box for "Do not give me info and offers about giffgaff".
- C.
He should go to Help and Ask an Agent.
- D.
In "My giffgaff", click "My details" and click Change under "Contact permissions" then put a tick in the box for "Allow giffgaff to give me info and offers about partners".
- E.
In "My giffgaff", click "My settings" and click "Change" under "Contact permissions" then put a tick in the box for "Give me info and offers about giffgaff".
- 62.What number should you dial if you want to find out how much credit you have?
- 63.What is the short code you can dial on your mobile phone to find out how many minutes you have left in your Goodybag? (you must enter the code exactly correct, so check for typos before submitting!)
- 64.What shortcode should you dial to find out your credit balance?
- A.
*100#
- B.
*100*7#
- C.
*100*5#
- D.
*100#7*
- 65.Barnaby is trying to find out how much credit he had. His My giffgaff page says that he has no credit, but if he dials the shortcode *100# he is told that he has £8.44. Which is correct?
- A.
The shortcode. He has £8.44
- B.
My giffgaff, he has no credit.
- 66.Which of the below short codes is NOT applicable for a member who wants to check their goodybag minute allowances? (tick all that apply)
- A.
*100*7#
- B.
*100#
- C.
*100*5#
- D.
*100*1#
- E.
*007*5#
- 67.You need to check the exact day your free giffgaff-to-giffgaff calls will expire but don't have access to internet at the moment. Which short code can you dial from your mobile phone to find this out?
- A.
*100*1#
- B.
*100*5#
- C.
*100*7#
- D.
*007*1#
- E.
*133*7#
- 68.Which of these options can you find in the My details section of my giffgaff?
- A.
Change password
- B.
Change registered email address
- C.
Change community member name
- D.
Your registered name
- E.
Your registered address
- F.
Contact permissions
- G.
Change alternative phone number
- 69.If you want to change your email address with us, where do you go?
- A.
My giffgaff > My details
- B.
Community preferences > Preferences > My details
- C.
Community preferences > Email
- 70.If you want to change your giffgaff password, where do you go?
- A.
My giffgaff > My details
- B.
Community preferences > Preferences > My details
- C.
Community preferences > Privacy
- D.
PM an Educator
- 71.You're getting fed up of seeing a certain member's posts on the community. Their posts aren't offensive, but you don't like to reply to them or join the conversation because you think they're silly. You decide that you'll add them to your ignore list so that you don't see their posts. What's wrong with this plan?
- A.
They'll still see your posts
- B.
The ignore function only works on PMs
- C.
Only staff can use the ignore function
- D.
It's just plain mean
- 72.You've set the option to subscribe to every thread you post in so that you can be emailed about replies. As a Silver Approved Helper, you reply to a lot of threads - and this is swamping your inbox. Which of these could you consider to manage this?
- A.
Turning off email subscriptions entirely
- B.
Altering the settings to appear as a daily or weekly digest rather than immediately
- C.
Set up a filter on your email client to separate the emails from everything else
- D.
Adding the emails to your spam filter
- 73.Radger is angry. He's getting emails from giffgaff despite having his marketing preferences turned off in his My giffgaff settings. What's the most likely reason for this to be happening?
- A.
Giffgaff doesn't care about sending you spam
- B.
There's a bug with the system
- C.
He's got his email subscriptions turned on in his community preferences
- D.
He's lying
- 74.You subscribed to a thread a long time ago that you're no longer interested in, but you're still getting emails for new posts in it. From the Topic Options menu at the top of the page, which option would you click to no longer receive emails for this particular thread?
- 75.What number should you dial to turn off balance notifications?
- A.
*100#
- B.
*100*3#
- C.
43430
- D.
None, you can only do it in My giffgaff online
- 76.Recap Question: Someone has posted their phone number on the forum, but someone else has posted that they have reported it. What should you do?
- A.
Nothing; it's fine, someone else has reported it
- B.
Report it also, and post that you have done so
- C.
Report it, and respond to the member's question
- D.
PM an educator to let them know
- 77.Craig has posted on the forums complaining that he tried to enable Adult Content on his phone a week ago but the page is still telling him it's "in progress". What link can you give to Craig so that he can most rapidly raise a case with an Agent to get this problem fixed?
- A.
Giffgaff.com/support/ask/adult_content_restriction
- B.
Giffgaff.com/support/ask/
- C.
Giffgaff.com/support/adult_content_restriction
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