Identify the hardware make, model, and serial number.
Elevate the call to a higher level of support.
Assign an appropriate priority for the issue.
Identify the user and associated problem.
Select the appropriate priority level for the issue.
Track the process of the incident.
Identify common issues among multiple users.
Help maintain a balanced workload for the help desk technicians.
Compose a record which allows user authentication.
Allows the operating system to be backed up with immunity to virus activity
Allows the operating system to assigns dates so that user data files are backed up
Allows the operating system to be rolled back to a previous point in time
Allows all data on the hard drive to be rolled back to a previous point in time
Use the defragment utility.
Use the drive compression utility.
Use thecheckdisk utility.
Empty the recycle bin and deleted email items.
Userestore point to roll back the computer to a previous date.
Increase system security
Utilize less memory
Increased network speed
Longer chip life
Give the customer an estimated time for repair based on the technicians assessment.
Ask the customer to check daily to see when it is completed.
Ask the customer when they would like to have the work completed.
Inform the customer that others are waiting. The technician will get back to them as soon as possible.
Add an exception to the firewall for the program.
Check the Hardware Compatibility List to see if the program is not compatible with the OS.
Run the program as a local administrator.
Check for any updates to the program.
Ensures all users physically login to the wired network
Ensures that only certain devices can access the network
Encrypts data traveling across the wireless network
Prevents users from seeing the wireless network
Try installing the device to a different port or slot.
Disable the device in Device Manager.
Download and install updated drivers for the device.
Contact the vendor for an RMA.
Boot to the recovery console
Safe mode with command prompt
Boot with repair disk
Wireless Zero Configuration
Machine Debug Manager
Obscure word in a dictionary
Contained in a text file
Contains AES encryption
Contains numbers and letters
Contains special characters
Disable the antivirus logging in the Event Viewer.
Disable antivirus protection notification withinSecurity Center.
Install the Microsoft Malicious Software removal tool.
Update the Antivirus definitions.
Windows XP Home
Windows XPMedia Center
Remaining hard disk storage space.
A performance value of system components.
The speed and available bandwidth of Internet connections.
The reliability and speed of search indexing.