My Study Of A Plus Exam 2

100 Questions | Total Attempts: 72

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A Plus Certification Quizzes & Trivia

One hundred practice questions for 2009 A+ exam.


Questions and Answers
  • 1. 
    When a technician receives a call for assistance from a customer, which of the following should the technician do FIRST?
    • A. 

      Identify the hardware make, model, and serial number.

    • B. 

      Elevate the call to a higher level of support.

    • C. 

      Assign an appropriate priority for the issue.

    • D. 

      Identify the user and associated problem.

  • 2. 
    A technician uses a call logging process in order to: (Select TWO).
    • A. 

      Select the appropriate priority level for the issue.

    • B. 

      Track the process of the incident.

    • C. 

      Identify common issues among multiple users.

    • D. 

      Help maintain a balanced workload for the help desk technicians.

    • E. 

      Compose a record which allows user authentication.

  • 3. 
    Which of the following definitions below BEST describes System Restore?
    • A. 

      Allows the operating system to be backed up with immunity to virus activity

    • B. 

      Allows the operating system to assigns dates so that user data files are backed up

    • C. 

      Allows the operating system to be rolled back to a previous point in time

    • D. 

      Allows all data on the hard drive to be rolled back to a previous point in time

  • 4. 
    A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. The hard drive light is constantly on. Which of the following can be performed on the hard drive to improve performance? (Select TWO).
    • A. 

      Use the defragment utility.

    • B. 

      Use the drive compression utility.

    • C. 

      Use thecheckdisk utility.

    • D. 

      Empty the recycle bin and deleted email items.

    • E. 

      Userestore point to roll back the computer to a previous date.

  • 5. 
    Which of the following media types has the largest capacity?
    • A. 

      DVD.RW+

    • B. 

      DVD.RW

    • C. 

      Blu-Ray

    • D. 

      Dual-sided DVD

  • 6. 
    Which of the following are benefits from an active cooling system? (Select TWO).
    • A. 

      Increase system security

    • B. 

      Utilize less memory

    • C. 

      Increased performance

    • D. 

      Increased network speed

    • E. 

      Longer chip life

  • 7. 
    Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).
    • A. 

      USB

    • B. 

      DVI

    • C. 

      CGA

    • D. 

      VGA

    • E. 

      S-Video

  • 8. 
    A customer brings a PC in for repair, and asks when it will be done. Which of the following is the BEST response for the technician to give?
    • A. 

      Give the customer an estimated time for repair based on the technicians assessment.

    • B. 

      Ask the customer to check daily to see when it is completed.

    • C. 

      Ask the customer when they would like to have the work completed.

    • D. 

      Inform the customer that others are waiting. The technician will get back to them as soon as possible.

  • 9. 
    A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. The user states that they do have Internet connectivity. Which of the following solutions will MOST likely to resolve the issue with the program?
    • A. 

      Add an exception to the firewall for the program.

    • B. 

      Check the Hardware Compatibility List to see if the program is not compatible with the OS.

    • C. 

      Run the program as a local administrator.

    • D. 

      Check for any updates to the program.

  • 10. 
    Which of the following methods is commonly used for Biometric authentication? (Select TWO).
    • A. 

      Logical token

    • B. 

      Encrypted passwords

    • C. 

      RFID smartcards

    • D. 

      Fingerprint reader

    • E. 

      Retinal scan

  • 11. 
    Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits?
    • A. 

      Ensures all users physically login to the wired network

    • B. 

      Ensures that only certain devices can access the network

    • C. 

      Encrypts data traveling across the wireless network

    • D. 

      Prevents users from seeing the wireless network

  • 12. 
    Which of the following cable types is LEAST affected by electromagnetic interference (EMI)?
    • A. 

      Coaxial

    • B. 

      UTP

    • C. 

      Plenum

    • D. 

      Fiber

  • 13. 
    After installing a new piece of hardware with the hardware CD, a user is reporting system crashes and performance loss. Which of the following would be the FIRST step in resolving this issue?
    • A. 

      Try installing the device to a different port or slot.

    • B. 

      Disable the device in Device Manager.

    • C. 

      Download and install updated drivers for the device.

    • D. 

      Contact the vendor for an RMA.

  • 14. 
    A user has recently installed a new graphics driver, and after restarting their PC the display is no longer appearing. Which of the following boot options would be MOST effective in troubleshooting this issue?
    • A. 

      Safe mode

    • B. 

      Boot to the recovery console

    • C. 

      Safe mode with command prompt

    • D. 

      Boot with repair disk

  • 15. 
    Which of the following, when locally connected, can be used as a boot device to install a newinstallation of Windows Vista? (Select TWO).
    • A. 

      Serial Cable

    • B. 

      CD.ROM

    • C. 

      USB drive

    • D. 

      Floppy drive

    • E. 

      DVD.ROM

  • 16. 
    A laptop with a docking station is normally wired into a local network. When the laptop is removed from the docking station, the user would like the laptop to automatically switch to the wireless connection. Which of the following Windows features BEST accomplishes this?
    • A. 

      Driver signing

    • B. 

      Hardware profile

    • C. 

      Wireless Zero Configuration

    • D. 

      Roaming profile

  • 17. 
    Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process?
    • A. 

      Security Center

    • B. 

      System Restore

    • C. 

      Machine Debug Manager

    • D. 

      Hardware Profile

  • 18. 
    Which of the following are characteristics of a secure password? (Select TWO).
    • A. 

      Obscure word in a dictionary

    • B. 

      Contained in a text file

    • C. 

      Contains AES encryption

    • D. 

      Contains numbers and letters

    • E. 

      Contains special characters

  • 19. 
    After successfully installing a free antivirus solution, Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue?
    • A. 

      Disable the antivirus logging in the Event Viewer.

    • B. 

      Disable antivirus protection notification withinSecurity Center.

    • C. 

      Install the Microsoft Malicious Software removal tool.

    • D. 

      Update the Antivirus definitions.

  • 20. 
    Which of the following can be used to configure a Windows installation for imaging multiplecomputers?
    • A. 

      Fdisk

    • B. 

      Sysprep

    • C. 

      Regedit

    • D. 

      Telnet

  • 21. 
    Which of the following is a class A IP address?
    • A. 

      192.168.1.1

    • B. 

      224.0.0.1

    • C. 

      10.0.0.1

    • D. 

      172.16.1.1

  • 22. 
    Which of the following network ports is normally associated with unencrypted web traffic?
    • A. 

      53

    • B. 

      80

    • C. 

      110

    • D. 

      443

  • 23. 
    Aero is a feature of which operating system?
    • A. 

      WindowsVista Basic

    • B. 

      Windows XP Home

    • C. 

      Windows XPMedia Center

    • D. 

      WindowsVista Ultimate

  • 24. 
    The Windows Experience Index is used to determine:
    • A. 

      Remaining hard disk storage space.

    • B. 

      A performance value of system components.

    • C. 

      The speed and available bandwidth of Internet connections.

    • D. 

      The reliability and speed of search indexing.

  • 25. 
    Blu-Ray disks have a storage capacity of:
    • A. 

      4.7GB.

    • B. 

      9GB.

    • C. 

      25GB.

    • D. 

      650MB.

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