My Study Of A Plus Exam 2
One hundred practice questions for 2009 A+ exam.
- 1.
When a technician receives a call for assistance from a customer, which of the following should the technician do FIRST?
- A.
Identify the hardware make, model, and serial number.
- B.
Elevate the call to a higher level of support.
- C.
Assign an appropriate priority for the issue.
- D.
Identify the user and associated problem.
Correct Answer
D. Identify the user and associated problem. -
- 2.
A technician uses a call logging process in order to: (Select TWO).
- A.
Select the appropriate priority level for the issue.
- B.
Track the process of the incident.
- C.
Identify common issues among multiple users.
- D.
Help maintain a balanced workload for the help desk technicians.
- E.
Compose a record which allows user authentication.
Correct Answer(s)
B. Track the process of the incident.
C. Identify common issues among multiple users. -
- 3.
Which of the following definitions below BEST describes System Restore?
- A.
Allows the operating system to be backed up with immunity to virus activity
- B.
Allows the operating system to assigns dates so that user data files are backed up
- C.
Allows the operating system to be rolled back to a previous point in time
- D.
Allows all data on the hard drive to be rolled back to a previous point in time
Correct Answer
C. Allows the operating system to be rolled back to a previous point in time -
- 4.
A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. The hard drive light is constantly on. Which of the following can be performed on the hard drive to improve performance? (Select TWO).
- A.
Use the defragment utility.
- B.
Use the drive compression utility.
- C.
Use thecheckdisk utility.
- D.
Empty the recycle bin and deleted email items.
- E.
Userestore point to roll back the computer to a previous date.
Correct Answer(s)
A. Use the defragment utility.
C. Use thecheckdisk utility. -
- 5.
Which of the following media types has the largest capacity?
- A.
DVD.RW+
- B.
DVD.RW
- C.
Blu-Ray
- D.
Dual-sided DVD
Correct Answer
C. Blu-Ray -
- 6.
Which of the following are benefits from an active cooling system? (Select TWO).
- A.
Increase system security
- B.
Utilize less memory
- C.
Increased performance
- D.
Increased network speed
- E.
Longer chip life
Correct Answer(s)
C. Increased performance
E. Longer chip life -
- 7.
Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).
- A.
USB
- B.
DVI
- C.
CGA
- D.
VGA
- E.
S-Video
Correct Answer(s)
B. DVI
D. VGA -
- 8.
A customer brings a PC in for repair, and asks when it will be done. Which of the following is the BEST response for the technician to give?
- A.
Give the customer an estimated time for repair based on the technicians assessment.
- B.
Ask the customer to check daily to see when it is completed.
- C.
Ask the customer when they would like to have the work completed.
- D.
Inform the customer that others are waiting. The technician will get back to them as soon as possible.
Correct Answer
A. Give the customer an estimated time for repair based on the technicians assessment. -
- 9.
A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. The user states that they do have Internet connectivity. Which of the following solutions will MOST likely to resolve the issue with the program?
- A.
Add an exception to the firewall for the program.
- B.
Check the Hardware Compatibility List to see if the program is not compatible with the OS.
- C.
Run the program as a local administrator.
- D.
Check for any updates to the program.
Correct Answer
A. Add an exception to the firewall for the program. -
- 10.
Which of the following methods is commonly used for Biometric authentication? (Select TWO).
- A.
Logical token
- B.
Encrypted passwords
- C.
RFID smartcards
- D.
Fingerprint reader
- E.
Retinal scan
Correct Answer(s)
D. Fingerprint reader
E. Retinal scan -
- 11.
Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits?
- A.
Ensures all users physically login to the wired network
- B.
Ensures that only certain devices can access the network
- C.
Encrypts data traveling across the wireless network
- D.
Prevents users from seeing the wireless network
Correct Answer
D. Prevents users from seeing the wireless network -
- 12.
Which of the following cable types is LEAST affected by electromagnetic interference (EMI)?
- A.
Coaxial
- B.
UTP
- C.
Plenum
- D.
Fiber
Correct Answer
D. Fiber -
- 13.
After installing a new piece of hardware with the hardware CD, a user is reporting system crashes and performance loss. Which of the following would be the FIRST step in resolving this issue?
- A.
Try installing the device to a different port or slot.
- B.
Disable the device in Device Manager.
- C.
Download and install updated drivers for the device.
- D.
Contact the vendor for an RMA.
Correct Answer
C. Download and install updated drivers for the device. -
- 14.
A user has recently installed a new graphics driver, and after restarting their PC the display is no longer appearing. Which of the following boot options would be MOST effective in troubleshooting this issue?
- A.
Safe mode
- B.
Boot to the recovery console
- C.
Safe mode with command prompt
- D.
Boot with repair disk
Correct Answer
A. Safe mode -
- 15.
Which of the following, when locally connected, can be used as a boot device to install a newinstallation of Windows Vista? (Select TWO).
- A.
Serial Cable
- B.
CD.ROM
- C.
USB drive
- D.
Floppy drive
- E.
DVD.ROM
Correct Answer(s)
C. USB drive
E. DVD.ROM -
- 16.
A laptop with a docking station is normally wired into a local network. When the laptop is removed from the docking station, the user would like the laptop to automatically switch to the wireless connection. Which of the following Windows features BEST accomplishes this?
- A.
Driver signing
- B.
Hardware profile
- C.
Wireless Zero Configuration
- D.
Roaming profile
Correct Answer
B. Hardware profile -
- 17.
Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process?
- A.
Security Center
- B.
System Restore
- C.
Machine Debug Manager
- D.
Hardware Profile
Correct Answer
B. System Restore -
- 18.
Which of the following are characteristics of a secure password? (Select TWO).
- A.
Obscure word in a dictionary
- B.
Contained in a text file
- C.
Contains AES encryption
- D.
Contains numbers and letters
- E.
Contains special characters
Correct Answer(s)
D. Contains numbers and letters
E. Contains special characters -
- 19.
After successfully installing a free antivirus solution, Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue?
- A.
Disable the antivirus logging in the Event Viewer.
- B.
Disable antivirus protection notification withinSecurity Center.
- C.
Install the Microsoft Malicious Software removal tool.
- D.
Update the Antivirus definitions.
Correct Answer
B. Disable antivirus protection notification withinSecurity Center. -
- 20.
Which of the following can be used to configure a Windows installation for imaging multiplecomputers?
- A.
Fdisk
- B.
Sysprep
- C.
Regedit
- D.
Telnet
Correct Answer
B. Sysprep -
- 21.
Which of the following is a class A IP address?
- A.
192.168.1.1
- B.
224.0.0.1
- C.
10.0.0.1
- D.
172.16.1.1
Correct Answer
C. 10.0.0.1 -
- 22.
Which of the following network ports is normally associated with unencrypted web traffic?
- A.
53
- B.
80
- C.
110
- D.
443
Correct Answer
B. 80 -
- 23.
Aero is a feature of which operating system?
- A.
WindowsVista Basic
- B.
Windows XP Home
- C.
Windows XPMedia Center
- D.
WindowsVista Ultimate
Correct Answer
D. WindowsVista Ultimate -
- 24.
The Windows Experience Index is used to determine:
- A.
Remaining hard disk storage space.
- B.
A performance value of system components.
- C.
The speed and available bandwidth of Internet connections.
- D.
The reliability and speed of search indexing.
Correct Answer
B. A performance value of system components. -
- 25.
Blu-Ray disks have a storage capacity of:
- A.
4.7GB.
- B.
9GB.
- C.
25GB.
- D.
650MB.
Correct Answer
C. 25GB. -
- 26.
The edit command line tool:
- A.
Changes the boot sequence order.
- B.
Can be used to modify desktop preferences.
- C.
Makes changes to the registry.
- D.
Opens a text based like word processor.
Correct Answer
D. Opens a text based like word processor. -
- 27.
While troubleshooting a computer problem, a technician has determined what has caused the problem. Which of the following should be the technicians NEXT troubleshooting step?
- A.
Document findings, actions and outcomes.
- B.
Ask the user opened ended questions to see if they agree with the cause.
- C.
Establish a plan of action and implement the solution.
- D.
Verify full system functionality.
Correct Answer
C. Establish a plan of action and implement the solution. -
- 28.
A user running Windows XP is experiencing degraded system performance while a particular application is running. Which of the following interfaces should the technician use to manage current application processes on the users computer?
- A.
Computer Management
- B.
REGEDIT
- C.
Task Manager
- D.
Event Viewer
Correct Answer
C. Task Manager -
- 29.
As a best practice, before performing hardware upgrades a technician should:
- A.
Archive old drivers.
- B.
Check the HCL.
- C.
Perform a disk defrag.
- D.
Clean each component with an approved cleaning solution.
Correct Answer
B. Check the HCL. -
- 30.
Which of the following are forms of biometric authentication? (Select THREE).
- A.
Smart card
- B.
Barcode scanner
- C.
Voice recognition
- D.
Fingerprint reader
- E.
Optical recognition
Correct Answer(s)
C. Voice recognition
D. Fingerprint reader
E. Optical recognition -
- 31.
If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment, which of the following file system should be used in formatting the drive?
- A.
NTFS
- B.
UFS
- C.
FAT
- D.
NFS
Correct Answer
A. NTFS -
- 32.
Which of the following can be used to print a test page?
- A.
Start > Control Panel > System
- B.
Right-click My Computer thenselect Manage
- C.
Right-click on the printers icon and select Properties
- D.
Start > Control Panel > Printer icon
Correct Answer
C. Right-click on the printers icon and select Properties -
- 33.
A technician must configure a computer for a special needs user who can only press one key at a time. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations?
- A.
FilterKeys
- B.
ToggleKeys
- C.
Encryption Keys
- D.
StickyKeys
Correct Answer
D. StickyKeys -
- 34.
Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss?
- A.
Convert
- B.
Format
- C.
Diskpart
- D.
Fdisk
Correct Answer
A. Convert -
- 35.
A user reports that after coming back from lunch their PC will no longer turn on. Which of the following is MOST likely the problem?
- A.
Hard disk failure or operating system needs to be reloaded.
- B.
Power cord is loose.
- C.
Mouse and keyboard need to be cleaned.
- D.
The hard drive is in standby mode.
Correct Answer
B. Power cord is loose. -
- 36.
Which of the following draws too much power and should never be plugged into a UPS?
- A.
Laser printer
- B.
Laptop computer
- C.
LCD monitor
- D.
Server
Correct Answer
A. Laser printer -
- 37.
Which of the following is MOST likely to be the source of wireless network interference?
- A.
Bluetooth headset
- B.
Large screen television
- C.
AM/FM radio
- D.
Cordless telephone
Correct Answer
D. Cordless telephone -
- 38.
Which of the following utilities can help prevent viruses and other malware? (Select TWO).
- A.
Windows Event Viewer
- B.
Windows Defender
- C.
CHKDSK
- D.
FilterKeys
- E.
Data Execution Prevention
Correct Answer(s)
B. Windows Defender
E. Data Execution Prevention -
- 39.
A technician is installing a RAM upgrade into a PC. The PC is currently holding two sticks of 512MB PC2700, and the technician would like to install an additional two sticks of 512MB PC3200. Assuming the necessary slots are available, which of the following will be the overall speed of the new RAM?
- A.
2100
- B.
2700
- C.
3200
- D.
5300
Correct Answer
B. 2700 -
- 40.
A CRT monitor is displaying patches of distortion while in use. Which of the following actions BEST resolves this issue?
- A.
Reload the driver for the monitor.
- B.
Degauss the monitor.
- C.
Power cycle the computer.
- D.
Replace the display adaptor.
Correct Answer
B. Degauss the monitor. -
- 41.
Which of the following BEST summarizes computer intrusion detection?
- A.
An alert at logon when an unknown user has tried to logon
- B.
An alert when the computer case has been opened
- C.
A set of firewalls and anti-virus programs protecting the computer
- D.
A motion sensitive web cam recording the room
Correct Answer
B. An alert when the computer case has been opened -
- 42.
A computer is being sold over the Internet. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer?
- A.
Pass all computer components near a large magnet.
- B.
Run FDISK on the hard drive.
- C.
Erase the hard drive using a disk wiping program.
- D.
Reformat the hard drive to a clean state using the format command.
Correct Answer
C. Erase the hard drive using a disk wiping program. -
- 43.
Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using?
- A.
MAC filtering
- B.
WEP encryption
- C.
WPA encryption
- D.
NAT routing
Correct Answer
A. MAC filtering -
- 44.
Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source?
- A.
TV tuner card
- B.
Graphics card
- C.
Video capture card
- D.
Sound card
Correct Answer
A. TV tuner card -
- 45.
A printer with an integrated NIC has been connected to a LAN. Which of the following connection methods is the MOST effective when installing the printer on several PCs?
- A.
Connect to it through a computer share
- B.
Connect to it through a TCP/IP port
- C.
Connect to it via an aD.hoc wireless connection
- D.
Connect to it through a USB or IEEE 1394 cable
Correct Answer
B. Connect to it through a TCP/IP port -
- 46.
The file server had an expected outage this morning. A technician believes the on-board NIC is bad. One particular caller demands to know exactly how long the system will be down. Which of the following would be the appropriate response?
- A.
There is no way to tell how long this will take. Hardware and software are not exact sciences. I am not the server technician so please do not take a bad tone with me.
- B.
Is your work solely depending on the server? Try to not be upset because before you know it, the server will be back up.
- C.
We believe the problem is the network interface card. We will have it back up within the hour.
- D.
We have identified the problem and we will have it back up as soon as possible.
Correct Answer
D. We have identified the problem and we will have it back up as soon as possible. -
- 47.
A user states that every time they try to pull down video clips from a website, a notice appears on the screen which says the site is being blocked by a filter. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. Which is the following is the MOST appropriate response from the technician?
- A.
What particular website are you trying to download videos from? Are they work related?
- B.
Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor.
- C.
Did you read the entire screen? The last sentence clearly says click to continue.
- D.
Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear.
Correct Answer
D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. -
- 48.
A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user?
- A.
Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem.
- B.
Thank the user for their concern ask the user open ended questions to see what they think is the problem.
- C.
Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue.
- D.
Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process.
Correct Answer
C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. -
- 49.
A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response?
- A.
Ask the user what they did to cause the shaking images.
- B.
Inform the user of the cause of the problem and tell them the degauss the monitor.
- C.
Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor.
- D.
Empathize with the user and send them a new monitor to solve the issue.
Correct Answer
D. Empathize with the user and send them a new monitor to solve the issue. -
- 50.
Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase?
- A.
Amount of time necessary for the UPS to run in a power outage.
- B.
The physical footprint of the UPS.
- C.
The number and size of all applications running on each workstation.
- D.
The amount of space available at each workstation to place the UPS.
Correct Answer
A. Amount of time necessary for the UPS to run in a power outage. -
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