My Study Of A Plus Exam 1
One hundred practice questions for 2009 A+ exam.
- 1.
Which of the following types of portable media offers the LARGEST storage capacity?
- A.
DVD.DL
- B.
CD.RW
- C.
CD.R
- D.
DVD.R
Correct Answer
A. DVD.DL -
- 2.
Which of the following are valid ports for printing over a network? (Select TWO).
- A.
USB 001
- B.
\\computername\sharename
- C.
SNMP
- D.
IP_ip_address
- E.
IEEE 1394
Correct Answer(s)
B. \\computername\sharename
D. IP_ip_address -
- 3.
While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?
- A.
Help limit radio frequency interference (RFI) inside the case.
- B.
Help ensure proper air flow through the case.
- C.
Help prevent moisture buildup in the case.
- D.
Help limit electrostatic discharge (ESD) inside the case.
Correct Answer
B. Help ensure proper air flow through the case. -
- 4.
Which of the following protocols uses port 80?
- A.
SMTP
- B.
HTTP
- C.
HTTPS
- D.
FTP
Correct Answer
B. HTTP -
- 5.
Which of the following allows verification of the port that a printer is currently using?
- A.
The print queue window from system tray
- B.
Properties of the printer from the Printers Control Panel
- C.
Print spooler view in the Printers Control Panel
- D.
Properties of the port within Device Manager
Correct Answer
B. Properties of the printer from the Printers Control Panel -
- 6.
Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).
- A.
QoS for printing is not functioning over the LAN.
- B.
The printer needs to have a cartridge replaced.
- C.
A job in error status is at the top of the print queue.
- D.
The printers IP address has changed.
- E.
New drivers have been released and need to be installed.
Correct Answer(s)
C. A job in error status is at the top of the print queue.
D. The printers IP address has changed. -
- 7.
Which of the following connector types is used with twisted pair cable?
- A.
T-Connector
- B.
BNC
- C.
RJ-45
- D.
LC
Correct Answer
C. RJ-45 -
- 8.
Which of the following bus speeds is used for a PCIe card? (Select TWO).
- A.
1x
- B.
3x
- C.
6x
- D.
8x
- E.
24x
Correct Answer(s)
A. 1x
D. 8x -
- 9.
A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?
- A.
Start>Run>typeipconfig>click OK and ask user to read the results.
- B.
Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.
- C.
Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.
- D.
Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.
Correct Answer
D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. -
- 10.
Which of the following BEST describes the function of a DNS server?
- A.
Secures network traffic through shared key encryption.
- B.
Provides resolution of host names to IP addresses.
- C.
Provides security for a network through the use of ACLs.
- D.
Dynamically assigns IP addresses for easy client configuration.
Correct Answer
B. Provides resolution of host names to IP addresses. -
- 11.
Which of the following is needed to perform an ASR restore in Windows XP?
- A.
Operating system CD
- B.
Recovery console
- C.
Vendor recovery CD
- D.
ERD disk
Correct Answer
A. Operating system CD -
- 12.
Which of the following commands verifies connectivity between two hosts? (Select TWO).
- A.
Chkntfs
- B.
Dxdiag
- C.
Tracert
- D.
Ipconfig
- E.
Ping
Correct Answer(s)
C. Tracert
E. Ping -
- 13.
A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?
- A.
Space reserved by the drive manufacturer for firmware.
- B.
Space set aside by Windows for use by the virtual memory swap file.
- C.
A potentially dangerous virus has been downloaded onto the system.
- D.
A recovery partition put there by the manufacturer.
Correct Answer
D. A recovery partition put there by the manufacturer. -
- 14.
Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?
- A.
Parallel port
- B.
Serial port
- C.
IEEE 1394 port
- D.
USB port
Correct Answer
B. Serial port -
- 15.
A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?
- A.
224.0.0.1
- B.
255.0.0.0
- C.
255.255.0.0
- D.
255.255.255.0
Correct Answer
C. 255.255.0.0 -
- 16.
Which of the following printers would be the BEST choice for printing on multi-part forms?
- A.
Impact printer
- B.
Thermal printer
- C.
Inkjet printer
- D.
Laser printer
Correct Answer
A. Impact printer -
- 17.
A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?
- A.
A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?
- B.
I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.
- C.
If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.
- D.
I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
Correct Answer
B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. -
- 18.
Which of the following hardware is hot pluggable? (Select THREE).
- A.
ESATA
- B.
Express Card/54
- C.
PS/2 peripherals
- D.
MIDI devices
- E.
USB
Correct Answer(s)
A. ESATA
B. Express Card/54
E. USB -
- 19.
Which of the following is an advantage of upgrading to a 64-bit version of Windows?
- A.
A greater number of dynamic disks or disks larger than 1 TB can be supported.
- B.
Multiple applications running in 16-bit compatibility mode are supported.
- C.
More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.
- D.
A new anti-virus protection scheme called Data Execution Prevention is supported.
Correct Answer
C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. -
- 20.
A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?
- A.
Wear a back brace when lifting and carrying the CRTs to the storage room.
- B.
Wear anti-static wrist straps to prevent ESD in the new monitors.
- C.
Recycle the monitors after removing the capacitors for use in other monitors.
- D.
Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.
Correct Answer
D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. -
- 21.
A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation?
- A.
Press the F8 Key
- B.
Press the F3 Key
- C.
Press the F2 Key
- D.
Press the F6 Key
Correct Answer
D. Press the F6 Key -
- 22.
After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?
- A.
Install a larger fan near the hard drive to cool the system.
- B.
Clean the drive with compressed air and continue to use it.
- C.
Remove and replace the drive.
- D.
Apply more thermal compound and reseat the drive.
Correct Answer
C. Remove and replace the drive. -
- 23.
Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?
- A.
Format a partition, install device drivers, and install the operating system.
- B.
Create a partition, format the partition, and install the operating system.
- C.
Install the operating system, create a partition, and install device drivers.
- D.
Install the operating system, install device drivers, and create a partition.
Correct Answer
B. Create a partition, format the partition, and install the operating system. -
- 24.
Which of the following interfaces are typically supported on the input side of a KVM switch?
- A.
PS/2, VGA, USB
- B.
DB25, DB9, PS/2
- C.
PS/2, DB9, USB
- D.
PS/2, DB25, VGA
Correct Answer
A. PS/2, VGA, USB -
- 25.
While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?
- A.
Ask the customer permission to put them on hold and listen politely to the co-workers stories.
- B.
Put the customer on hold just for a few minutes and join the conversation.
- C.
Forward the customer to another technician and join the conversation.
- D.
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
Correct Answer
D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. -
- 26.
Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?
- A.
Up to 16GB
- B.
Up to 32GB
- C.
Up to 1024GB
- D.
Up to 2048GB
Correct Answer
D. Up to 2048GB -
- 27.
The BEST information to document when changing the refresh rate on the display is to include:
- A.
The previous refresh rate and the new refresh rate applied.
- B.
The method that was used to access the display properties to change the refresh rate.
- C.
All the refresh rates that were tested.
- D.
The color resolution the user requested as well as the refresh rate.
Correct Answer
A. The previous refresh rate and the new refresh rate applied. -
- 28.
Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?
- A.
Simple File Sharing
- B.
Basic Disk Partitions
- C.
Remote Desktop
- D.
Joining a domain
Correct Answer
D. Joining a domain -
- 29.
A technician receives a boot error message OS not found. Which of the following should the technician check?
- A.
The boot order in the BIOS
- B.
If Plug and Play is enabled
- C.
If the computer is in Safe Mode
- D.
If the BIOS is current
Correct Answer
A. The boot order in the BIOS -
- 30.
A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?
- A.
Clean the toner cartridge.
- B.
Change the paper.
- C.
Replace the fuser.
- D.
Print a test page.
Correct Answer
D. Print a test page. -
- 31.
Which of the following may cause a customer to experience excessive heat in a laptop?
- A.
The processor is improperly seated due to bent pins.
- B.
Insufficient memory for the OS.
- C.
The airflow is blocked.
- D.
Excessive internal display brightness is set.
Correct Answer
C. The airflow is blocked. -
- 32.
A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings?
- A.
Control Panel> Accessibility Options> General
- B.
Control Panel> Regional and Language Options> Regional Options
- C.
Control Panel> Regional and Language Options> Regional Options> Customize
- D.
Control Panel> Regional and Language Options> Languages> Details
Correct Answer
B. Control Panel> Regional and Language Options> Regional Options -
- 33.
A technician has added a wireless network interface card (NIC) to a laptop. When connecting the laptop to a wireless network, the technician successfully tests for speeds of up to 54 Mbps. Which of the following standards of wireless card did the technician install?
- A.
802.11g
- B.
802.11x
- C.
802.11b
- D.
802.11q
Correct Answer
A. 802.11g -
- 34.
Which of the following would be the LAST step to take when installing a printer?
- A.
Reboot the computer.
- B.
Perform a self-test page.
- C.
Print a test page.
- D.
Cycle theprinters power.
Correct Answer
C. Print a test page. -
- 35.
A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Which of the following would be MOST likely to fix the problem?
- A.
Have the userdemagnetize and restart the monitor.
- B.
Configure the Display Settings on the monitor.
- C.
Change to a lower resolution.
- D.
Configure the Display Settings in Device Manager.
Correct Answer
B. Configure the Display Settings on the monitor. -
- 36.
Which of the following is the recommended maximum length of a parallel ATA cable?
- A.
16 inches (40cm)
- B.
22 inches (55cm)
- C.
24 inches (60cm)
- D.
18 inches (45cm)
Correct Answer
D. 18 inches (45cm) -
- 37.
Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).
- A.
Set printing defaults.
- B.
Specify a separator page.
- C.
Pause printing
- D.
Spoolprint jobs and start print jobs immediately.
- E.
Delete ports.
Correct Answer(s)
A. Set printing defaults.
B. Specify a separator page.
D. Spoolprint jobs and start print jobs immediately. -
- 38.
A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST?
- A.
Restart the spooler service.
- B.
Reboot the computer.
- C.
Access the print queue and pause all print jobs.
- D.
Purchase a new USB cable.
Correct Answer
C. Access the print queue and pause all print jobs. -
- 39.
Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO).
- A.
Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet.
- B.
Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.
- C.
Add multiple users in the Control Panel User Account applet.
- D.
Use NTFS security to secure the data files.
- E.
Use the Security Center Control Panel Applet to secure resources on the shared system.
Correct Answer(s)
C. Add multiple users in the Control Panel User Account applet.
D. Use NTFS security to secure the data files. -
- 40.
Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs?
- A.
Hand recognition software
- B.
Smart card reader
- C.
Biometric fingerprint reader
- D.
Portable face recognition reader
Correct Answer
C. Biometric fingerprint reader -
- 41.
A frustrated customer reports that a problem which was supposedly repaired is occurring again.The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation?
- A.
Allow the customer to continue uninterrupted and remain silent until a response is requested.
- B.
Inform the customer that the technician is only trying to help.
- C.
Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved.
- D.
State that the technician will need to speak with a supervisor about this problem and then put the customer on hold.
Correct Answer
A. Allow the customer to continue uninterrupted and remain silent until a response is requested. -
- 42.
Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor?
- A.
Laser
- B.
Thermal
- C.
Impact
- D.
Ink dispersion
Correct Answer
A. Laser -
- 43.
A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST?
- A.
Vents for blockage
- B.
Hyperthreading settings
- C.
Ribbon cable seating
- D.
CPU seating
Correct Answer
A. Vents for blockage -
- 44.
Which of the following can be upgraded on a laser printer? (Select TWO).
- A.
Pickup roller assembly
- B.
Fuser assembly
- C.
Hard drive
- D.
RAM
- E.
Corona wire
Correct Answer(s)
C. Hard drive
D. RAM -
- 45.
A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard?
- A.
Itanium
- B.
Athlon
- C.
Pentium III
- D.
Xeon
Correct Answer
B. Athlon -
- 46.
Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)?
- A.
My Computer > Properties > Hardware tab > Windows Update
- B.
Control Panel > Network Connections > Tools > Drivers
- C.
Device Manager > Network adapters > Properties > Driver tab
- D.
My Network Places > Tools > Drivers > Update Driver
Correct Answer
C. Device Manager > Network adapters > Properties > Driver tab -
- 47.
Which of the following would be the BEST way to improve airflow inside a computer?
- A.
Remove unneeded fans.
- B.
Install a liquid cooling solution.
- C.
Install round IDE cabling.
- D.
Replace the side panels with mesh wires.
Correct Answer
C. Install round IDE cabling. -
- 48.
Which of the following components are included in a typical laser printer maintenance kit? (Select THREE).
- A.
Image drum
- B.
Paper pickup rollers
- C.
Fuser
- D.
Toner
- E.
Transfer roller
Correct Answer(s)
B. Paper pickup rollers
C. Fuser
E. Transfer roller -
- 49.
Which of the following are printing protocols that can be used for printing over a network? (Select TWO).
- A.
HTTP
- B.
RAW
- C.
LPR
- D.
FTP
- E.
USB
Correct Answer(s)
B. RAW
C. LPR -
- 50.
A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).
- A.
There are not enough fans.
- B.
The case is too small.
- C.
The processor is too fast.
- D.
One or more fans are inoperable.
- E.
The memory is defective.
Correct Answer(s)
A. There are not enough fans.
D. One or more fans are inoperable. -
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Mar 20, 2022Quiz Edited by
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Mar 16, 2010Quiz Created by
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