My Account

5 Questions | By Abicus | Last updated: Jan 24, 2013 | Total Attempts: 89

Questions and Answers

1.

The My Account Registration Bonus of 1000 Belief Reward Points begins on May 1. Which of the following statements about this limited time promotion are true?
- A.
  
  Customers can receive the bonus once per CTN
- B.
  
  Customers qualify when they register in My Account (new user) or log into My Account (existing user) within the first seven days of starting a Belief Plan
- C.
  
  Only new My Account users qualify when they activate a My Account within seven days of starting a Belief Plan. Existing users are not eligible
- D.
  
  Both A and C
- E.
  
  Both A and B
2.

In Alan Ferber’s recent D.O. TV video, he describes our new “Be Happy” advertising campaign but mentions that advertising is not the magic solution to growing our business. To do that, all of us need to bring Human Coverage to life. What does he say we need to do to make that possible?
- A.
  
  Deliver the best customer experience
- B.
  
  Ask for the sale and referrals
- C.
  
  Live the values and behaviors of the D.O. all the time
- D.
  
  All of the above
3.

Which of the following is a false statement about PED?
- A.
  
  The discount will be changing to 10 percent for new customers who enroll in PED after May 6.
- B.
  
  The discount will proactively be changed for customers currently enrolled in PED, so these customers may notice a change in their bill amount.
- C.
  
  C. If a customer knows that their company participates in the PED program and they have a corporate email address, they can sign up on our website at www.uscellular.com/partner instead of speaking with B2B and providing their PED ID.
- D.
  
  The change to the discount was made to help align PED with our bundled Belief Plans, because the discount now applies to more services.
4.

The Customer Service website and the Cellsite both include a link to ___________, which lets you read and share your ideas on how we can position products and services and ask for referrals.
- A.
  
  My Director’s Blog Page
- B.
  
  Referral Madness
- C.
  
  My Selling Idea
- D.
  
  My Center’s Website
5.

Changes made to the Service Affecting Tickets page include:
- A.
  
  I now need to use my Remedy login to access the page
- B.
  
  I no longer need to use the Switch Query Tool
- C.
  
  If a customer is affected by an outage, I can help track the impact by highlighting the outage and entering their telephone number in the ‘CTN’ box.
- D.
  
  The data is now updated every 2 hours.
- E.
  
  Both A and C