Team Houston-Oberdorf Quiz 2

1.

The determining factor as to whether a Borrower is Eligible is based SOLELY on their Credit score.

A.

True
B.

False

Correct Answer
B. False

Explanation
The result is based on multiple factors. Some of which include: Income, Credit History, Credit Score, Bankruptcy, etc.

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2.

The student calls in needing a statement that gives an overview of their loan. Where would you transfer them to receive that letter in the mail?

A.

Originations Early
B.

DSL CEG
C.

My Great Lakes
D.

Don't transfer them, just send it out

Correct Answer
C. My Great Lakes

Explanation
The statement that this student is looking for is called a "Lender Letter" which can only be sent out by My Great Lakes. Cold transfer them and inform them that they need to ask for a "Lender Letter"

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3.

What are different errors that might occur when a person is trying to register for a Discover Student Loans account? (Select all that apply)

A.

Checking the box under "remember this computer"
B.

To have different Security Question Answers
C.

They are using Safari web browser
D.

Name of the Computer causing problem
E.

They already have an account

Correct Answer(s)
A. Checking the box under "remember this computer"
B. To have different Security Question Answers
C. They are using Safari web browser
D. Name of the Computer causing problem
E. They already have an account

Explanation
All these are common problems that people have when registering. Make sure that the customer: Checks the box under "remember this computer"; Answers the Security questions with different answers; Doesn't use Safari web browser; Puts a one word name for the computer (if it's still causing a problem have them remove any apostrophes); Doesn't already have an account.

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4.

At what time is the Borrower able to sign up for automatic in school payments in Great Lakes?

A.

When the loan is disbursed
B.

When the school certifies the amount
C.

After the student accepts the loan

Correct Answer
A. When the loan is disbursed

Explanation
The borrower's loan information won't be registered in Great Lakes until the time that the funds are disbursed. Advise the customer to wait until this time. As well as this, they will be sent a letter by Great Lakes around the time of disbursement that introduces them to their system and walks them through their account.

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5.

Who's cooler?

A.

Sanja
B.

Jen
C.

They're both pretty cool

Correct Answer
C. They're both pretty cool

Team Houston-oberdorf Quiz 2

The determining factor as to whether a Borrower is Eligible is based SOLELY on their Credit score.

The student calls in needing a statement that gives an overview of their loan. Where would you transfer them to receive that letter in the mail?

What are different errors that might occur when a person is trying to register for a Discover Student Loans account? (Select all that apply)

At what time is the Borrower able to sign up for automatic in school payments in Great Lakes?

Who's cooler?