MS September Eom Quiz

10 Questions | Total Attempts: 151

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September Quizzes & Trivia

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Questions and Answers
  • 1. 
    Jack Reacher joined Choice Privileges Rewards 2 months ago and has not completed a stay. He received an email that he gets 15% off the best available rate if he completes a stay from August 22-September 22, 2016. He was travelling last September 1 and walks in at the Quality Inn and places a reservation directly at the hotel. Will he qualify for the promo?
    • A. 

      Yes

    • B. 

      No

  • 2. 
    Regis Lucis Caelum inquired about the 15% off the best available rate that his friend got through email. He is a new member who signed up online. What will you tell the member with regards to this promo?
    • A. 

      "For as long as you have a point eligible stay from August 22- September 22, 2016 at participating hotels, you may get the discount"

    • B. 

      "Thank you for your interest. New members who joined via the online reservation form or the call center are excluded from this offer"

    • C. 

      "Great! We're giving this to new members who have not stayed with us in a while. Let me process this for you"

    • D. 

      "Let me transfer you to our Reservations Department to process that for you"

  • 3. 
    The Inactive new Choice Privileges Member: 15% Off Best Available Rate is only available one time for one point eligible stay  completed by September 22, 2016.
    • A. 

      True

    • B. 

      False

  • 4. 
    Jim Raynor was already in one of our hotels when he saw a commercial, or opened the website, and saw that the Fall 2016 Promo had started! He called after the trip to make sure his recent stay will count. He stayed August 25-September 5, 2016. What would be your response to this situation? (Check all that applies)
    • A. 

      Split the reservation and tell the member that they only need one more eligible stay within the promo period to be counted towards the free night.

    • B. 

      Acknowledge the customer’s disappointment that the stay will not count toward the promotion and apply the bad news burger

    • C. 

      Discuss other benefits that the member would get for his stay

    • D. 

      Escalate the call to SST even if he was not asking for a supervisor so SST can explain the policy

  • 5. 
    Members who receive the 1,000 bonus point or double points offer need to book their stay at: (Select all that applies)
    • A. 

      ChoiceHotels.com

    • B. 

      Mobile app

    • C. 

      Reservation Center

    • D. 

      Hotel

  • 6. 
     Double points: Hotel reservations must be made on ChoiceHotels.com or through the mobile app and point-eligible stay must be completed by :
    • A. 

      November 11, 2016

    • B. 

      September 1, 2016

    • C. 

      November 22, 2016

    • D. 

      September 22, 2016

  • 7. 
    Sarah Kerrigan was calling about the 1000 bonus points that she was expecting which she received via email. She completed her stay last September 21, 2016. It's past 72 hours since the stay and she's not seeing the points in her account. What would you tell Sarah?
    • A. 

      The bonus points will be added to the member's account within 4-8 weeks after the promotion ends

    • B. 

      This is a known issue and that you will transfer the call to your supervisor (SST)

    • C. 

      You will escalate this as missing points and they will receive a response 3-5 days.

    • D. 

      Sometimes it takes a maximum of 5 days from the check out day before it reflects in the account.

  • 8. 
    Hattori Hanzo from Japan said he is a diamond member in Hilton and would like to get his status matched with Choice. Can we accommodate his request?
    • A. 

      Yes

    • B. 

      No

  • 9. 
    Geralt Rivia, a diamond member, was asking for the booking requirements for the Fall 2016 promotion. Which of the following is applicable for this member? (Select all that applies)
    • A. 

      ChoiceHotels.com

    • B. 

      The Choice Hotels mobile app

    • C. 

      Property Direct

    • D. 

      800.4CHOICE

  • 10. 
    Agent intentionally does not respond in any part of the call resulting to customer hanging up - this includes improper and/or excessive use of hold or mute is part of ZTP.
    • A. 

      Yes

    • B. 

      No

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