"For as long as you have a point eligible stay from August 22- September 22, 2016 at participating hotels, you may get the discount"
"Thank you for your interest. New members who joined via the online reservation form or the call center are excluded from this offer"
"Great! We're giving this to new members who have not stayed with us in a while. Let me process this for you"
"Let me transfer you to our Reservations Department to process that for you"
Split the reservation and tell the member that they only need one more eligible stay within the promo period to be counted towards the free night.
Acknowledge the customer’s disappointment that the stay will not count toward the promotion and apply the bad news burger
Discuss other benefits that the member would get for his stay
Escalate the call to SST even if he was not asking for a supervisor so SST can explain the policy
November 11, 2016
September 1, 2016
November 22, 2016
September 22, 2016
The bonus points will be added to the member's account within 4-8 weeks after the promotion ends
This is a known issue and that you will transfer the call to your supervisor (SST)
You will escalate this as missing points and they will receive a response 3-5 days.
Sometimes it takes a maximum of 5 days from the check out day before it reflects in the account.
The Choice Hotels mobile app