PKT - Week 2, April 2016

10 Questions | Total Attempts: 135

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PKT - Week 2, April 2016

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Questions and Answers
  • 1. 
    Customer wants to know the cost for installing his furniture, PID : 86740723
    • A. 

      Installation is not provided by Shopclues

    • B. 

      Installation is free of cost

    • C. 

      Installation charges applicable as per customisation

    • D. 

      None of the above

  • 2. 
    Customer placed his first order through Pre-paid mode of payment, order status is complete. He now is placing his first COD order. He will receive an OTP to confirm his COD order
    • A. 

      True

    • B. 

      False

  • 3. 
    Customer wants MOP as EMI - 9 months for payment for his order. For this he can use his HDFC credit card?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    Customer won a lucky draw prize in the high voltage sale, he wants to know when his gift will get shipped?
    • A. 

      After 10 days of placing the first main order

    • B. 

      After 10 days of delivery of the first main order

    • C. 

      Will be dispatched along with the first main order

    • D. 

      Will be dispatched after 24 hours of first main order shipped

  • 5. 
    In the new user interface for refund details on order details page, notifications visible for each are
    • A. 

      NEFT Refund and Banking details missing.

    • B. 

      COD Remittance amount - if uploaded

    • C. 

      NEFT Attempted - reason for failure

    • D. 

      All of the above

  • 6. 
    Customer from Pune purchased furniture for which we are providing hassle free installation. Our service partner would reach the customer’s address
    • A. 

      Within 4 days from delivery of the product

    • B. 

      Within 48 hours from delivery of the product

    • C. 

      Within 24 hours from delivery of the product

    • D. 

      Within 2 days from delivery of the product

  • 7. 
    Customer will be receiving Transaction details for COD order through SMS, after the Refund is Processed.
    • A. 

      Yes

    • B. 

      No

  • 8. 
    When a refund is being processed in NEFT and once it has uploaded in the bank, the status of the refund will change to 
    • A. 

      Refund Processed

    • B. 

      Refund Locked

    • C. 

      Refund Attempted

    • D. 

      None of the above

  • 9. 
    Customer wants to know the cost for installing his furniture, PID : 78271944
    • A. 

      Installation is not provided by Shopclues

    • B. 

      Installation is free of cost

    • C. 

      Installation charges applicable as per customisation

    • D. 

      None of the above

  • 10. 
    Customer has purchased a television PID : 2761308, installation charges for it will be :
    • A. 

      Free installation provided

    • B. 

      No installation provided

    • C. 

      Rs. 250

    • D. 

      Rs.200

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