PKT - Bottom Performers June'16 Post Delivery

10 Questions | Total Attempts: 32

SettingsSettingsSettings
Please wait...
PKT - Bottom Performers June

.


Questions and Answers
  • 1. 
    Customer has received a Fastrack watch instead of Titan watch
    • A. 

      FIR to be tagged under : Wrong/Different Item delivered

    • B. 

      FIR to tagged under : Missing Item/Accessories

    • C. 

      FIR need not be tagged, since product received is a watch only

  • 2. 
    Customer explained "Cant provide u with the images, highlighting the outer box condition as I didn't take photo before opening". Order value Rs.1300
    • A. 

      We would again ask for images as it is required as per process

    • B. 

      We will not ask for the images again

  • 3. 
    We can change Incorrect FIR Locked in Admin
    • A. 

      True

    • B. 

      False

  • 4. 
    Customer mentioned that Service center is not entertaining. Order value Rs.1600
    • A. 

      We will ask customer visit the service centre and collect job sheet

    • B. 

      We will ask customer to share with us the details of service centre and forward the case to MO

    • C. 

      We will forward the case to MO

  • 5. 
    Customer ordered for a pendrive and received a ball point pen
    • A. 

      FIR to be tagged under : Wrong/Different Item delivered

    • B. 

      FIR to tagged under : Missing Item/Accessories

    • C. 

      FIR to tagged under : Empty parcel

  • 6. 
    Customer's order is marked delivered on 4th June'16 at 10:49 AM and raised complaint on 6th June at 05:00 PM. We will consider the return request under damage condition:  
    • A. 

      Yes

    • B. 

      No

  • 7. 
    Ticket 6853440 has been merged correctly
    • A. 

      Yes

    • B. 

      No

  • 8. 
    For a deal product, customer raised a quality issue. Product value is 450.
    • A. 

      We will reject the return since it is bought under deal

    • B. 

      We will approve the case after checking customer efficacy

    • C. 

      We will approve the case with RMA - no pick up

  • 9. 
    Customer efficacy is low if the return% - (including pickup and no pick up) is more than 30%
    • A. 

      Yes

    • B. 

      No

  • 10. 
    Customer efficacy is low if the return% - (only no pick up) is more than 30%
    • A. 

      Yes

    • B. 

      No

Back to Top Back to top