PKT - Bottom Performers June'16 Post Delivery
.
- 1.Customer has received a Fastrack watch instead of Titan watch
- A.
FIR to be tagged under : Wrong/Different Item delivered
- B.
FIR to tagged under : Missing Item/Accessories
- C.
FIR need not be tagged, since product received is a watch only
- 2.Customer explained "Cant provide u with the images, highlighting the outer box condition as I didn't take photo before opening". Order value Rs.1300
- A.
We would again ask for images as it is required as per process
- B.
We will not ask for the images again
- 3.We can change Incorrect FIR Locked in Admin
- A.
True
- B.
False
- 4.Customer mentioned that Service center is not entertaining. Order value Rs.1600
- A.
We will ask customer visit the service centre and collect job sheet
- B.
We will ask customer to share with us the details of service centre and forward the case to MO
- C.
We will forward the case to MO
- 5.Customer ordered for a pendrive and received a ball point pen
- A.
FIR to be tagged under : Wrong/Different Item delivered
- B.
FIR to tagged under : Missing Item/Accessories
- C.
FIR to tagged under : Empty parcel
- 6.Customer's order is marked delivered on 4th June'16 at 10:49 AM and raised complaint on 6th June at 05:00 PM. We will consider the return request under damage condition:
- A.
Yes
- B.
No
- 7.Ticket 6853440 has been merged correctly
- A.
Yes
- B.
No
- 8.For a deal product, customer raised a quality issue. Product value is 450.
- A.
We will reject the return since it is bought under deal
- B.
We will approve the case after checking customer efficacy
- C.
We will approve the case with RMA - no pick up
- 9.Customer efficacy is low if the return% - (including pickup and no pick up) is more than 30%
- A.
Yes
- B.
No
- 10.Customer efficacy is low if the return% - (only no pick up) is more than 30%
- A.
Yes
- B.
No
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