Customer Service ISO Processes

Approved & Edited by ProProfs Editorial Team

The editorial team at ProProfs Quizzes consists of a select group of subject experts, trivia writers, and quiz masters who have authored over 10,000 quizzes taken by more than 100 million users. This team includes our in-house seasoned quiz moderators and subject matter experts. Our editorial experts, spread across the world, are rigorously trained using our comprehensive guidelines to ensure that you receive the highest quality quizzes.

Learn about Our Editorial Process

| By Dinarager

Dinarager

Community Contributor

Quizzes Created: 1 | Total Attempts: 56

Questions: 25 | Attempts: 56 | Updated: Mar 18, 2023

Questions

Settings

Feedback

During the Quiz End of Quiz

Play as

Quiz Flashcard

Create your own Quiz

Questions and Answers

Customer Service ISO Processes

What is a Quality Team?

What three items on a hard copy order signify acceptance of the contract?

What is ISO?

ISO is important to our _, so should be important to _.

OP 3.2, the ______________, outlines standard business terms. All items on this list can be committed to the customer without quality planning.

Put a check mark in the box next to our Standard Operations.

Who is our management representative?

By documenting the ORR order number, date and user's initials, ORR Safety commits to abide by the terms and conditions stated on the order.

In ISO terms, an order is called a ___________.

Any associate that determines a problem exists in our Quality System should complete this form:

Quotations are valid for _______:

For the XP line of safety eyewear, the maximum discount allowed without special approval is ______.

What is the lowest possible GM% allowed for any individual product without receiving special approval?

Customer Service may quote up to an amount of ________. All quotes exceeding that amount must be quoted by a Sales Associate.

When is the appropriate time to charge a customer's credit card?

If the customer's hard copy pricing is higher than system pricing and the item is not contracted, how do you proceed?

If the customer's hard copy pricing is lower than system pricing and the item is not contracted, how do you proceed?

If the customer's hard copy pricing is higher than system pricing and the item is contracted, how do you proceed?

If we have special ordered an item for a customer and it's in stock but has not yet shipped to them, we can cancel the item for the customer.

All customer complaints must be logged in the Quality Database:

Put a check mark next to the terms of our standard return policy:

Joe's Bait Shop calls and requests to cancel an item on their order. You look at the order in GP and realize the product is being drop shipped. What is your next step?

Pricing discrepancy credits require only the top section of the quality database to be filled out.

Always use the drop down box to choose the vendor's name in the RGA Entry section of the Quality Database.

The Source box in the top section of the Quality Database must say ________ in order for the Warehouse to see a misship to investigate.

Customer Service ISO Processes

What is a Quality Team?

What three items on a hard copy order signify acceptance of the contract?

What is ISO?

ISO is important to our _____, so should be important to _____.

OP 3.2, the ______________, outlines standard business terms. All items on this list can be committed to the customer without quality planning.

Put a check mark in the box next to our Standard Operations.

Who is our management representative?

By documenting the ORR order number, date and user's initials, ORR Safety commits to abide by the terms and conditions stated on the order.

In ISO terms, an order is called a ___________.

Any associate that determines a problem exists in our Quality System should complete this form:

Quotations are valid for _______:

For the XP line of safety eyewear, the maximum discount allowed without special approval is ______.

What is the lowest possible GM% allowed for any individual product without receiving special approval?

Customer Service may quote up to an amount of ________. All quotes exceeding that amount must be quoted by a Sales Associate.

When is the appropriate time to charge a customer's credit card?

If the customer's hard copy pricing is higher than system pricing and the item is not contracted, how do you proceed?

If the customer's hard copy pricing is lower than system pricing and the item is not contracted, how do you proceed?

If the customer's hard copy pricing is higher than system pricing and the item is contracted, how do you proceed?

If we have special ordered an item for a customer and it's in stock but has not yet shipped to them, we can cancel the item for the customer.

All customer complaints must be logged in the Quality Database:

Put a check mark next to the terms of our standard return policy:

Joe's Bait Shop calls and requests to cancel an item on their order. You look at the order in GP and realize the product is being drop shipped. What is your next step?

Pricing discrepancy credits require only the top section of the quality database to be filled out.

Always use the drop down box to choose the vendor's name in the RGA Entry section of the Quality Database.

The Source box in the top section of the Quality Database must say ________ in order for the Warehouse to see a misship to investigate.

ISO is important to our _, so should be important to _.