Phonathon Coding Quiz

20 Questions

Settings
Please wait...
Computer Software Quizzes & Trivia

.


Questions and Answers
  • 1. 
    At the top of your screen, it says: “Dr. John Smith (2005).” What does the number in parentheses mean?
    • A. 

      The last time Dr. Smith gave to Duke

    • B. 

      When Dr. Smith finished his first degree at Duke

    • C. 

      The latest graduation year associated with Dr. Smith’s record

    • D. 

      First ask amount

  • 2. 
    Calling segments are displayed at the top of the screen, under the prospect’s name. What does the LYBUNT calling segment stand for?
    • A. 

      Last Year But Unusually Now Tardy

    • B. 

      Last Year But Unfortunately Not This

    • C. 

      Likely Yes But Unfortunately Needs Time

    • D. 

      Likely Yes But Usually Not Trustworthy

  • 3. 
    You’re calling a prospect who has never given before, and the first ask amount on your screen is $25. You go through all of your asks on this call. What dollar amounts do you ask for?
    • A. 

      $25, $10. $10.

    • B. 

      $25, $15, $10.

    • C. 

      $25, $25, $25.

    • D. 

      $25, $12.50, $8.

  • 4. 
    What types of contact information do we update on the phone with every prospect?
    • A. 

      Mailing address

    • B. 

      Mailing address, email

    • C. 

      Mailing address, email, phone numbers

    • D. 

      Mailing address, email, phone numbers, employer information

  • 5. 
    Other than demographic information, what information can you find out about the prospect on the main Campus Call screen?
    • A. 

      Gift history

    • B. 

      Duke degree(s)

    • C. 

      Clubs and affiliations at Duke

    • D. 

      All of the above

  • 6. 
    Dr. Smith picks up the phone and after you introduce yourself, he says, “I’m really busy, right now, can you try another time?” and hangs up. How do you code this?
    • A. 

      No Answer

    • B. 

      Callback

    • C. 

      Busy

    • D. 

      Not available

  • 7. 
    You’re in the middle of building rapport with a prospect when the line drops. What do you do?
    • A. 

      Code it as a Not Available.

    • B. 

      Redial the prospect’s number to see if you can reconnect.

    • C. 

      Code it as a Disconnect.

    • D. 

      Panic and ask a supervisor.

  • 8. 
    The prospect says they mailed a check to Duke last week. What do you do?
    • A. 

      Confirm that it was made to the Annual Fund and code it as Mailing in.

    • B. 

      Confirm that it was made to the Annual Fund and code it as Already Pledged.

    • C. 

      Let them know it’s not in the system and do your first ask.

    • D. 

      Code it as a summer callback.

  • 9. 
    What’s the difference between Reassigned Number and Whereabouts Unknown?
    • A. 

      Both are wrong numbers. For Reassigned Number, you reach someone who has no idea who the prospect is. For Whereabouts Unknown, you reach someone who knows the prospect but is unwilling to give their updated contact information.

    • B. 

      Both are wrong numbers. For Reassigned Number, you reach someone who knows the prospect but is unwilling to give their updated contact information. For Whereabouts Unknown, you reach someone who has no idea who the prospect is.

    • C. 

      Reassigned Number is a wrong number, while Whereabouts Unknown is a disconnected number.

    • D. 

      There is no difference.

  • 10. 
    What does a “Busy” code mean?
    • A. 

      The prospect is busy and can’t talk.

    • B. 

      The prospect does not respond to phone solicitation.

    • C. 

      You reach a disconnected number.

    • D. 

      You hear a busy dial tone.

  • 11. 
    You go through your three asks, and the prospect says, “Send me something in the mail, I’ll think about it.” How do you code this?
    • A. 

      Unspecified Pledge

    • B. 

      No Pledge

    • C. 

      Mailing In

    • D. 

      Callback Release

  • 12. 
    What’s the difference between Callback and Callback Release?
    • A. 

      Callback is for a specific time, Callback Release is for a random system time.

    • B. 

      Callback is for a random system time, Callback Release is for a specific time.

    • C. 

      Callback is for a time when you will be working, Callback Release is for a time when you will not be working.

    • D. 

      Callback is for a time when you will not be working, Callback Release is for a time when you will be working.

  • 13. 
    When do you code a call as Disconnect?
    • A. 

      When the call drops.

    • B. 

      When you reach a recording that says the number is no longer in service.

    • C. 

      When the number is not the correct number of digits and you get an error.

    • D. 

      Both b and c.

  • 14. 
    Someone says they’re definitely going to give, they just don’t know how much yet. What do you do?
    • A. 

      Code it as a No Pledge.

    • B. 

      Code it as an Unspecified Pledge.

    • C. 

      Ask them if they have a minimum amount in mind that they know they can commit to. If yes, code it as an Specified Pledge. If no, code it as an Unspecified Pledge.

    • D. 

      Do your second ask for a lower amount.

  • 15. 
    What are the four main components of a Specified Pledge?
    • A. 

      Visa, Mastercard, American Express, or Discover

    • B. 

      Check, Credit, Designation, Success/Failure

    • C. 

      Amount, Designation, Payment Method, Matching Gift

    • D. 

      Payment Frequency, Pledge Card, Payment Method, Success/Failure

  • 16. 
    You reach a recording that says “This number is not accepting calls at this time” or a recording that says “Please enter your remote access code here.” How do you code this?
    • A. 

      Privacy Manager

    • B. 

      Disconnect

    • C. 

      Answering Machine

    • D. 

      Busy

  • 17. 
    You’re calling for Mrs. Sally Brown and you reach her husband, who tells you she passed away last year. What do you do?
    • A. 

      Send your condolences on behalf of Duke and go through all three asks with Mr. Brown.

    • B. 

      Send your condolences on behalf of Duke and code as Never Call Again.

    • C. 

      Send your condolences on behalf of Duke and code as Deceased.

    • D. 

      Put a supervisor on the phone.

  • 18. 
    You’re calling a recent alum and his mother picks up the phone. She tells you he moved to DC and no longer lives at home. What do you do?
    • A. 

      Ask his mother to contribute to the Annual Fund.

    • B. 

      Tell her you're sorry for bothering her and code it as a YA Parent Address.

    • C. 

      Ask her to direct her son to the Annual Fund website to give online and code as Will Give Online.

    • D. 

      Ask her if you can update her son’s number. If so, replace the old the number and redial to call the son’s new number. If she doesn’t want to update it, code it as a YA Parent Address.

  • 19. 
    What’s the difference between an Unspecified Pledge and a Specified Pledge?
    • A. 

      Unspecified pledges do not require a designation, specified pledges do.

    • B. 

      Unspecified pledges do not require a specific amount, specified pledges do.

    • C. 

      Unspecified pledges are when the prospect is thinking about giving and they want to receive a mailing, specified pledge is when they give over the phone.

    • D. 

      Both a and b.

  • 20. 
    You reach a prospect who says he has recently gotten married and asks you to update his last name in the system. What do you do?
    • A. 

      Call a supervisor over.

    • B. 

      Update his new last name in the “Demographics section.”

    • C. 

      Leave a comment with his old last name and new last name.

    • D. 

      Both b and c.