Merchant
Shopclues
Brand
Customer
Yes
No
Can't Say
Depends
SMS
Auto-Emailer
Both SMS and mailer
None of the above
Refund Initiated
Refund Requested
Refund Processed
Refund Approved
Manager
Team Leader
ED Team
SME
Rs 30,000
Rs 25,000
Rs 50,000
Rs 15,000
Yes
No
Depends on product
Not Sure
Received a different color
Received a different size
Didn't like the quality of the product
Customer ordered T-shirt received a shirt
Yes
No
Not sure
Depends
4-5 days
1 week
7-8 days
7-10 days