PKT - New Updates
10 Questions
| Total Attempts: 81
Questions and Answers
- 1.Who will call the customer to fix an appointment for demo and installation
- A.
Merchant
- B.
Shopclues
- C.
Brand
- D.
Customer
- 2.Will pricing of goods be same as regular catalogue under hyper local market
- A.
Yes
- B.
No
- C.
Can't Say
- D.
Depends
- 3.Communication which customer will receive from our end regarding refund details will be
- A.
SMS
- B.
Auto-Emailer
- C.
Both SMS and mailer
- D.
None of the above
- 4.After which stage UTR will reflect on the admin panel
- A.
Refund Initiated
- B.
Refund Requested
- C.
Refund Processed
- D.
Refund Approved
- 5.If advisor receives any ticket where customer claims that he has "already lodged" a Police complaint/FIR/Legal case against ShopClues, the case should immediately be highlighted to
- A.
Manager
- B.
Team Leader
- C.
ED Team
- D.
SME
- 6.Maximum order value which customer can place under COD mode
- A.
Rs 30,000
- B.
Rs 25,000
- C.
Rs 50,000
- D.
Rs 15,000
- 7.Is Customer eligible for CB's in Hyper Local market?
- A.
Yes
- B.
No
- C.
Depends on product
- D.
Not Sure
- 8.FIR tagging for different/wrong product to be done in scenario when customer has
- A.
Received a different color
- B.
Received a different size
- C.
Didn't like the quality of the product
- D.
Customer ordered T-shirt received a shirt
- 9.Under COD order in case customer has done partial payment through GC/CB, would refund bar will be created
- A.
Yes
- B.
No
- C.
Not sure
- D.
Depends
- 10.If customer has updated the NEFT details and want the refund in bank (COD order), what is the TAT to be communicated when UTR is not available
- A.
4-5 days
- B.
1 week
- C.
7-8 days
- D.
7-10 days
Questions: 10 | Attempts: 48 | Last updated: Sep 29, 2017
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Sample QuestionIf Customer is asking for your office address for any reason ("Making payment,Complaint,Query Etc") Can we provide address to customer.?
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