PKT - New Updates

10 Questions | By Deepak_47 | Last updated: Mar 20, 2022 | Total Attempts: 81

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Questions and Answers

1.

Who will call the customer to fix an appointment for demo and installation
- A.
  
  Merchant
- B.
  
  Shopclues
- C.
  
  Brand
- D.
  
  Customer
2.

Will pricing of goods be same as regular catalogue under hyper local market
- A.
  
  Yes
- B.
  
  No
- C.
  
  Can't Say
- D.
  
  Depends
3.

Communication which customer will receive from our end regarding refund details will be
- A.
  
  SMS
- B.
  
  Auto-Emailer
- C.
  
  Both SMS and mailer
- D.
  
  None of the above
4.

After which stage UTR will reflect on the admin panel
- A.
  
  Refund Initiated
- B.
  
  Refund Requested
- C.
  
  Refund Processed
- D.
  
  Refund Approved
5.

If advisor receives any ticket where customer claims that he has "already lodged" a Police complaint/FIR/Legal case against ShopClues, the case should immediately be highlighted to
- A.
  
  Manager
- B.
  
  Team Leader
- C.
  
  ED Team
- D.
  
  SME
6.

Maximum order value which customer can place under COD mode
- A.
  
  Rs 30,000
- B.
  
  Rs 25,000
- C.
  
  Rs 50,000
- D.
  
  Rs 15,000
7.

Is Customer eligible for CB's in Hyper Local market?
- A.
  
  Yes
- B.
  
  No
- C.
  
  Depends on product
- D.
  
  Not Sure
8.

FIR tagging for different/wrong product to be done in scenario when customer has
- A.
  
  Received a different color
- B.
  
  Received a different size
- C.
  
  Didn't like the quality of the product
- D.
  
  Customer ordered T-shirt received a shirt
9.

Under COD order in case customer has done partial payment through GC/CB, would refund bar will be created
- A.
  
  Yes
- B.
  
  No
- C.
  
  Not sure
- D.
  
  Depends
10.

If customer has updated the NEFT details and want the refund in bank (COD order), what is the TAT to be communicated when UTR is not available
- A.
  
  4-5 days
- B.
  
  1 week
- C.
  
  7-8 days
- D.
  
  7-10 days