PKT - New Updates

10 Questions | Total Attempts: 81

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PKT Quizzes & Trivia

Questions and Answers
  • 1. 
    Who will call the customer to fix an appointment for demo and installation
    • A. 

      Merchant

    • B. 

      Shopclues

    • C. 

      Brand

    • D. 

      Customer

  • 2. 
    Will pricing of goods be same as regular catalogue under hyper local market
    • A. 

      Yes

    • B. 

      No

    • C. 

      Can't Say

    • D. 

      Depends

  • 3. 
     Communication which customer will receive from our end regarding refund details will be
    • A. 

      SMS

    • B. 

      Auto-Emailer

    • C. 

      Both SMS and mailer

    • D. 

      None of the above

  • 4. 
    After which stage UTR will reflect on the admin panel
    • A. 

      Refund Initiated

    • B. 

      Refund Requested

    • C. 

      Refund Processed

    • D. 

      Refund Approved

  • 5. 
    If advisor receives any ticket where customer claims that he has "already lodged" a Police complaint/FIR/Legal case against ShopClues, the case should immediately be highlighted to
    • A. 

      Manager

    • B. 

      Team Leader

    • C. 

      ED Team

    • D. 

      SME

  • 6. 
    Maximum order value which customer can place under COD mode 
    • A. 

      Rs 30,000

    • B. 

      Rs 25,000

    • C. 

      Rs 50,000

    • D. 

      Rs 15,000

  • 7. 
    Is Customer eligible for CB's in Hyper Local market?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Depends on product

    • D. 

      Not Sure

  • 8. 
    FIR tagging for different/wrong product to be done in scenario when customer has 
    • A. 

      Received a different color

    • B. 

      Received a different size

    • C. 

      Didn't like the quality of the product

    • D. 

      Customer ordered T-shirt received a shirt

  • 9. 
    Under COD order in case customer has done partial payment through GC/CB, would refund bar will be created
    • A. 

      Yes

    • B. 

      No

    • C. 

      Not sure

    • D. 

      Depends

  • 10. 
    If customer has updated the NEFT details and want the refund in bank (COD order), what is the TAT to be communicated when UTR is not available
    • A. 

      4-5 days

    • B. 

      1 week

    • C. 

      7-8 days

    • D. 

      7-10 days

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