Edits And Recreations Quiz On Updates
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- 1.
Customer wants to change Facebook logo from gold to silver, what action would we take?
- A.
Make changes as requested
- B.
Use Facebook logo as per their brand page. Assign ticket to CARE Contact Center to explain customer about the restriction
- C.
Use customer uploaded gold Facebook icon as is
- D.
Assign ticket to CARE Contact Center as we cannot change colours
Correct Answer
B. Use Facebook logo as per their brand page. Assign ticket to CARE Contact Center to explain customer about the restriction -
- 2.
I have received a ReCreation order where the customer wants changes in logo and layout. He is from France and is living in Munich. The comments received is in French and cannot understand after using multiple translators. What all steps would I follow?Select the applicable options (multiple choices possible).
- A.
Escalate it to Team Lead
- B.
Make whatever I understand
- C.
Reassign to TUN Design French for help
- D.
Cancel order as customer comments is confusing
- E.
Make 5 options assuming comments
- F.
Assign to QCs as they have "D" on an order
Correct Answer(s)
A. Escalate it to Team Lead
C. Reassign to TUN Design French for help -
- 3.
We can partially reject an order in PSO.
- A.
True
- B.
False
Correct Answer
B. False -
- 4.
Customer has uploaded this image (vector, 1500 pixels x 2000 pixels) in "Recrea-Edits" Design service type. He wants us to remove the background so that he can use it in Blue Polo. What steps will I follow?Select the applicable options (multiple choices possible).
- A.
Recreate the logo
- B.
Make a business card template
- C.
Remove background in Photoshop
- D.
Use 'Upload PDF' Option
- E.
Save in Portfolio
Correct Answer(s)
C. Remove background in Photoshop
E. Save in Portfolio -
- 5.
What would you name a CCT document for an order received in 'recrea-edits'?
- A.
Modifications
- B.
DM Edits
- C.
Recreations
- D.
Edits
- E.
MBY Recreation (Option 1)
Correct Answer
D. Edits -
- 6.
Will I recreate a business card received from a customer who works with Amway, Canada?
- A.
Yes
- B.
No
Correct Answer
B. No -
- 7.
Customer has used this background image in her business card (sunset at beach) with company logo and other details overlapping the image. Now, they want changes in the contact details and have not uploaded the background file separately. What will I do in this case?
- A.
Repair the upload in Photoshop and use it, irrespective of the quality
- B.
Use any sunset image from Google
- C.
Partial the order as we do not have high resolution customer upload
- D.
Use closest 'sunset at beach' image from Fotolia/Vistaprint Library
- E.
Give a business card without background
Correct Answer
D. Use closest 'sunset at beach' image from Fotolia/Vistaprint Library -
- 8.
Customer's upload was really low resolution, what will I do?
- A.
Download the image available on seeklogo.com
- B.
Cancel the order
- C.
Download the reference image and recreate using it
- D.
Take a snip of the reference image and recreate using it
- E.
I will recreate using the customer upload and referring it's high resolution image on browser
Correct Answer
E. I will recreate using the customer upload and referring it's high resolution image on browser -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2022Quiz Edited by
ProProfs Editorial Team -
Jan 27, 2016Quiz Created by
Vp_sneha
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