Teste Final _ Módulo 1

10 Questions | Total Attempts: 788

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Teste Final _ Módulo 1

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Questions and Answers
  • 1. 
    Hi Students!Chegamos ao final do Módulo 1! Este teste é composto de questões que envolvem o conteúdo que foi ensinado no módulo 1. Preste atenção ao vídeo antes de responder as perguntas. Você pode assistir ao vídeo quantas vezes quiser antes de responder.Good Luck!
  • 2. 
    There is no video available yet, please upload the video
  • 3. 
    The name of the network the customer is trying to access is  CISCO13
    • A. 

      True

    • B. 

      False

  • 4. 
    The password to access the wifi network is ______________
  • 5. 
    What is the customer's problem?
    • A. 

      The password is incorrect.

    • B. 

      The network is incorrect.

    • C. 

      He cannot access the internet.

    • D. 

      There is a problem with the printer.

  • 6. 
    What is the correct answer for : "Do you know your computer's operating system?"
    • A. 

      Thank you.

    • B. 

      Yes, I do . It is Windows 7.

    • C. 

      I will be glad to help you.

    • D. 

      Yes, I can.

  • 7. 
    What "devices " can you see on the video?
    • A. 

      A tablet, a printer, a coffee machine and a clock.

    • B. 

      A tablet and a printer.

    • C. 

      A desk, a table and a clock

  • 8. 
    There is no video available yet, please upload the video
  • 9. 
    Imagine que um cliente (customer), chega na sua área , clique abaixo para ouvir o que ela diz:Audio recording >>Qual seria a melhor resposta para dar a este cliente?
    • A. 

      Hi, I am very busy. You will have to wait.

    • B. 

      Hello! Could you tell me which wi-fi network are you trying to access?

    • C. 

      Hello. My name is Pedro.

    • D. 

      Your computer must have a problem. You need to fix it!

  • 10. 
    There is no video available yet, please upload the video
  • 11. 
    If the customer asks:Record and upload voice >> You answer is:
    • A. 

      I am at the office.

    • B. 

      The model is Epson Expression Home XP-410.

    • C. 

      The printer is near the door.

    • D. 

      You can print the files using the wireless printer.

  • 12. 
    Choose the sentence that is NOT a complete sentence in English.
    • A. 

      The computer is on.

    • B. 

      The internet signal is bad.

    • C. 

      He can fix the problem.

    • D. 

      She can't the Wi-Fi.

  • 13. 
    Choose the correct  ways we can offer help to a customer.( pode ser mais de uma opção)
    • A. 

      You have a problem, but I am busy now.

    • B. 

      Hello! How can I help you?

    • C. 

      Can I help you with anything?

    • D. 

      Do you need any assistance?

    • E. 

      Can you wait?

    • F. 

      Can you talk to someone else?