Teste Final _ Módulo 1

10 Questions | By Englishworks | Last updated: Dec 21, 2015 | Total Attempts: 788

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1.

Hi Students!Chegamos ao final do Módulo 1! Este teste é composto de questões que envolvem o conteúdo que foi ensinado no módulo 1. Preste atenção ao vídeo antes de responder as perguntas. Você pode assistir ao vídeo quantas vezes quiser antes de responder.Good Luck!
2.

There is no video available yet, please upload the video
3.

The name of the network the customer is trying to access is CISCO13
- A.
  
  True
- B.
  
  False
4.

The password to access the wifi network is ______________
5.

What is the customer's problem?
- A.
  
  The password is incorrect.
- B.
  
  The network is incorrect.
- C.
  
  He cannot access the internet.
- D.
  
  There is a problem with the printer.
6.

What is the correct answer for : "Do you know your computer's operating system?"
- A.
  
  Thank you.
- B.
  
  Yes, I do . It is Windows 7.
- C.
  
  I will be glad to help you.
- D.
  
  Yes, I can.
7.

What "devices " can you see on the video?
- A.
  
  A tablet, a printer, a coffee machine and a clock.
- B.
  
  A tablet and a printer.
- C.
  
  A desk, a table and a clock
8.

There is no video available yet, please upload the video
9.

Imagine que um cliente (customer), chega na sua área , clique abaixo para ouvir o que ela diz:Audio recording >>Qual seria a melhor resposta para dar a este cliente?
- A.
  
  Hi, I am very busy. You will have to wait.
- B.
  
  Hello! Could you tell me which wi-fi network are you trying to access?
- C.
  
  Hello. My name is Pedro.
- D.
  
  Your computer must have a problem. You need to fix it!
10.

There is no video available yet, please upload the video
11.

If the customer asks:Record and upload voice >> You answer is:
- A.
  
  I am at the office.
- B.
  
  The model is Epson Expression Home XP-410.
- C.
  
  The printer is near the door.
- D.
  
  You can print the files using the wireless printer.
12.

Choose the sentence that is NOT a complete sentence in English.
- A.
  
  The computer is on.
- B.
  
  The internet signal is bad.
- C.
  
  He can fix the problem.
- D.
  
  She can't the Wi-Fi.
13.

Choose the correct ways we can offer help to a customer.( pode ser mais de uma opção)
- A.
  
  You have a problem, but I am busy now.
- B.
  
  Hello! How can I help you?
- C.
  
  Can I help you with anything?
- D.
  
  Do you need any assistance?
- E.
  
  Can you wait?
- F.
  
  Can you talk to someone else?