Schedule Change

20 Questions

Settings
Please wait...
Information Quizzes & Trivia

Please use WebReference to answer the following questions


Questions and Answers
  • 1. 
  • 2. 
    AA uses our automated schedule change (SC) processor to re-accommodate customers up to ____ hours prior to departure
  • 3. 
    A change in flight number only qualify for alternate flight reaccommodation or refund
    • A. 

      True

    • B. 

      False

  • 4. 
    Customers that have accepted a schedule change will have up to oneweek to request a change to their itinerary due to that schedule change
    • A. 

      True

    • B. 

      False

  • 5. 
    If there´s an Schedule Change by AA, however the Ticket Stock (the ticket itself) belongs to Other Airline, and the Customer HAS NOT Begun Travel what do you have to do? (please type the answer as it shows in WebRef)
  • 6. 
    If the Customer was originally scheduled to travel on AA flight and the SC resulted in a change of operating carrier to American Eagle, can the customer get a Refund for the Ticket?
    • A. 

      True

    • B. 

      False

  • 7. 
    Please see the Following ItineraryAA-1567-N-23May-DCA/MIA-WK-615am-858amAA- 309-N-23May-DCA/MIA-SC-659am-943amDoes this Itinerary Qualifies for a Refund??
    • A. 

      True

    • B. 

      False

  • 8. 
    When AA has discontinued all service in a market and alternate AA re-accommodations are not feasible; a special other airline re-accommodation procedure may be developed and released in reference file _____?(please type answer as shown on WebRef)
  • 9. 
    Customers who are ticketed on another airline validated ticket and want a refund due to an AA SC must be referred to the validating carrier for the refund
    • A. 

      True

    • B. 

      False

  • 10. 
    What is the website where Customers can submit their ticket for refund??(please type you answer as shown on WebRef)
  • 11. 
    If the customer has cancelled their itinerary and subsequently there is a SC, is the customer entitled to a refund?
    • A. 

      True

    • B. 

      False

  • 12. 
    If you see a banner as this one below**CODESHARE PNR LIMITED CHANGES ALLOWED**you should refer customer back to their booking source or marketing carrier for assistance?
    • A. 

      True

    • B. 

      False

  • 13. 
    How will a customer be notified if the ticket was bought through AA Booking source (Airport, aa.com, Reservations)
    • A. 

      Phoning customers to inform of schedule change.

    • B. 

      Visiting customers at their personal adrdess

    • C. 

      Emailing schedule change notification and new itinerary to customers,

    • D. 

      Postal Mailing passenger the schedule change notification

  • 14. 
    What are examples of changes that require notification
    • A. 

      Departure more than 15 minutes earlier

    • B. 

      Arrival 90 minutes or more later

    • C. 

      Arrival 45 minutes or more earlier

    • D. 

      Operating carrier change

    • E. 

      Departure more than 29 minutes later

  • 15. 
    Schedule Irregularity occurs within ____hours of a flight's scheduled departure(please type answe as shown in WebRef)
  • 16. 
    If the Schedule Change results in a connection time equal to or greater than four hours and the customer requests to drive to the connection city, you may contact ____ to request a "drop segment" waiver.(please type you answer as shown in WebRef)
  • 17. 
    When any AA (001) ticketed customer's flight schedule is changed or impacted by a discontinuation of service as a result of an American Airlines (AA) SC, is AA obligated to arrange alternate flights maintaining the customer's original ticketed origin or destination, including length of stay, if desired?
    • A. 

      True

    • B. 

      False

  • 18. 
    Please see the Following ItineraryAA-1567-N-23May-DCA/MIA-WK-615am-858amAA- 309-N-23May-DCA/MIA-SC-759am-1043amDoes this Itinerary Qualifies for a Refund??
    • A. 

      True

    • B. 

      False