Swati_pkt_sep'17

18 Questions

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Payment Quizzes & Trivia

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Questions and Answers
  • 1. 
    Can we check payment agreement each and every RPC connected call?
    • A. 

      Yes

    • B. 

      No

  • 2. 
     In M3 bucket, what will be the partial payment amount we can offer?
    • A. 

      10%

    • B. 

      50%

    • C. 

      60

    • D. 

      80%

  • 3. 
    What is the minimum amount to be paid through Vodafone M-Pesa?
    • A. 

      250rs

    • B. 

      25rs

    • C. 

      450rs

    • D. 

      350rs

  • 4. 
    If TPC picked up the call & said customer is expired however he will convey our message to customer’s family.What will be the disposition?
    • A. 

      Left Message

    • B. 

      Death suspicious

    • C. 

      None of the above

  • 5. 
    What is the full form of CCCU?
    • A. 

      Critical Customer Care Unite

    • B. 

      Customer critical care unite

  • 6. 
    How much time do we take to deliver the NOC to the customers?
    • A. 

      1 month

    • B. 

      After 15 days

    • C. 

      15 working days

    • D. 

      Before 15 days

  • 7. 
    Any call with IVR voice (no customer voice) should be disposed with what disposition?
    • A. 

      Call disconnecte

    • B. 

      Call disconnected Non RPC

    • C. 

      Silence

    • D. 

      Silence & 99_AM code

  • 8. 
    Any call where operator does not receive any voice (Human/IVR), what would be the disposition?
    • A. 

      Call disconnected

    • B. 

      Call disconnected Non RPC

    • C. 

      Silence

    • D. 

      Silence & 99_AM

  • 9. 
     If customer’s son (15 years) picks up the call and he disconnects the call by saying customer is not available then what should be the disposition?(Identification Done)
    • A. 

      Message left

    • B. 

      Call disconnect RPC

    • C. 

      Call disconnect Non RPC

    • D. 

      Call back

  • 10. 
    When a customer is telling that he has not financed from Home Credit then what should be the disposition selected after  accurate fact finding?
    • A. 

      Fake contact

    • B. 

      Death Suspicious

    • C. 

      Fraud Suspicious

    • D. 

      Refuse to pay Refer to supervisor

  • 11. 
    What should be the disposition to be selected customer confirm for Cash Pick Up but line gets disconnected while sharing 6 mandate details ?
    • A. 

      Call Disconnection(RPC)

    • B. 

      Cash pickup

    • C. 

      Refuse to pay Refer to supervisor

    • D. 

      Pay later

  • 12. 
    If Customer is not confirmed about payment but he is ready to pay and said i want call back on Next day so what would be the disposition ?
    • A. 

      Pay later_Later

    • B. 

      Call back

    • C. 

      Pay later_within7days

    • D. 

      Message left(RPC)

  • 13. 
      After pitching for direct debit, customer said he will submit direct debit mandate form in next month then what code should be the code mentioned in the Loxon comments ? 
    • A. 

      Deb1

    • B. 

      Deb0

    • C. 

      None of the above

  • 14. 
    If customer stating that he/she already made the payment at shop and he said that due to some issue the payment was not done but today the payment will be done, so what will be the disposition?
    • A. 

      Pay later later

    • B. 

      CPU/PTP

    • C. 

      Pay later after 7 days

    • D. 

      Pay later within 7 days

  • 15. 
    Daughter in law is RPC ??
    • A. 

      True

    • B. 

      False

  • 16. 
    What customer will get as an acknowledgment while making payment by CPU?
    • A. 

      Receipt or SMS

    • B. 

      SMS

    • C. 

      Receipt

    • D. 

      Receipt and SMS

  • 17. 
    Customer’s mother picked up the call. Initially, she said - she is ready to make the payment, While ending the call, she said that she will convey the message to the customer & call was closed properly (post creating all required urgency). What should be the disposition ?
    • A. 

      Pay later

    • B. 

      Pay later within 7 days

    • C. 

      PTP

    • D. 

      Left message

  • 18. 
    We have called in B1 bucket & customer's delinquent amount is Rs.3250/- Customer said he will not pay the complete delinquent amount. What will be his Monthly payment?
    • A. 

      2950rs

    • B. 

      3250rs

    • C. 

      2850rs

    • D. 

      2750rs