The Happy Customer Quiz

20 Questions | Total Attempts: 165

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The Happy Customer Quiz - Quiz

This is an open quiz on Process and Product Update for CP in the month of October


Questions and Answers
  • 1. 
    The zero commission implementation, will result into UI changes in
    • A. 

      Commission calculator

    • B. 

      Transaction report

    • C. 

      Both A & B

    • D. 

      Only A

  • 2. 
    The agenga for putting a moratorium on Seller onboarding from 12th October to 21st October was to
    • A. 

      Prevent listing of fake products for newly onboarded sellers

    • B. 

      Prevent listing of fake products and any fulfillment issues for newly onboarded sellers

    • C. 

      Prevent listing of fake products and any fulfillment issues for sellers whose account has been inactivated for more than once

    • D. 

      Prevent listing of fake products and any fulfillment issues for sellers who have been in Pending/Inactive status in past

  • 3. 
    Upcoming Orders tab is a consolidated view of all orders that cannot be fulfilled by the sellers immediately due to:
    • A. 

      Orders are to be fulfilled in future

    • B. 

      Orders are on hold

    • C. 

      Only A

    • D. 

      Both A & B

  • 4. 
    The orders under the upcoming tab can expect delay for the delivery to customers
    • A. 

      True

    • B. 

      False

  • 5. 
    For Orders under upcoming tab, sellers can ship orders earlier than dispatch by date if they have them in stock
    • A. 

      True

    • B. 

      False

  • 6. 
    What happens if an order in the upcoming tab is cancelled by the customer which the seller is yet to process?
    • A. 

      This will give an option to the seller whether he wants to accept the cancellation request or not

    • B. 

      This will raise a concern for customer to justify his cancellation

    • C. 

      This will be treated like any other buyer cancellation.

    • D. 

      This will not happen as buyers can not cancel these orders

  • 7. 
    Sellers can not cancel the order which shows up in ‘upcoming tab’?
    • A. 

      True

    • B. 

      False

  • 8. 
    Fill in the Question mark in the Picture
    • A. 

      Ready to Pack

    • B. 

      Upcoming

    • C. 

      To Be Received

    • D. 

      Unknown

  • 9. 
    Logistic holidays due to Durga puja was observed in
    • A. 

      West Bengal & Orissa

    • B. 

      West Bengal & Chattisgarh

    • C. 

      West Bengal, Orrisa & Chattisgarh

    • D. 

      Only West Bengal

  • 10. 
    What are Flipstars award?
    • A. 

      Awards given to sellers based on their GMV sales performance in last one year

    • B. 

      Awards given to sellers based on their GMV sales performance during June, July & Aug 2015

    • C. 

      Awards given to sellers based on their GMV sales performance during Aug , Sep & Oct 2015.

    • D. 

      Awards given to sellers based on their GMV sales performance during July, Aug & Sep 2015.

  • 11. 
    We gave TBBD awards to the sellers who have performed outstanding (highest GMV sales) during TBBD
    • A. 

      True

    • B. 

      False

  • 12. 
    The ‘Mystery Shopping’ initiative, which detects fakes and other product/packaging quality issues, was shared with the sellers as well
    • A. 

      True

    • B. 

      False

  • 13. 
    According to the policies of Zero Commission, sellers can charge shipping fee to the customers.
    • A. 

      Only

    • B. 

      Only

    • C. 

      Only

    • D. 

      No shipping fee can be charged

  • 14. 
    As per the new policy, when will we initiate payment settlements for replacement products
    • A. 

      Once the replacement is approved by the customer

    • B. 

      Once the replaced product reaches the customer

    • C. 

      Once the original product is returned to the seller.

    • D. 

      None of the above

  • 15. 
    What is the Pricing Opportunities Feature on Metrics Tab? A. to help a seller understand competitive prices for his products B. to tell the seller the minimum selling price and then decide on the most competitive price range C. to share a list of seller's top products that have high price difference compared to other sellers selling the same product on the Flipkart.
    • A. 

      Both A & B

    • B. 

      Both A & C

    • C. 

      Both B & C

    • D. 

      All A, B & C

  • 16. 
    Under the BBD early bird offer, First 1000 sellers who opt in to all promotions were eligible to win Flipkart EGV worth _______
    • A. 

      1000

    • B. 

      2000

    • C. 

      5000

    • D. 

      10000

  • 17. 
    Sellers will be able to process orders from the Seller hub mobile app
    • A. 

      True

    • B. 

      False

  • 18. 
    All the products which do not adhere to the Legal Metrology Act 2009 will be rejected by Flipkart during the Quality Check process with effect from November 2, 2015.
    • A. 

      True

    • B. 

      False

  • 19. 
    Where do the sellers find the option of marking/changing their holidays?
    • A. 

      By Calling Seller Support

    • B. 

      By raising a ticket on Contact Seller Support Option

    • C. 

      By Changing the option under Manage Profile

    • D. 

      Its done automatically

  • 20. 
    If the selling prices of listings that were a part of Big Billion Days were changed by the seller, we had deactivated those listings and moved them to _______ state.
    • A. 

      Ready

    • B. 

      Pending

    • C. 

      Inactivated

    • D. 

      Invalid

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