The Happy Customer Quiz

20 Questions | By Quiz_Oct | Last updated: Mar 18, 2022 | Total Attempts: 165

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This is an open quiz on Process and Product Update for CP in the month of October

Questions and Answers

1.

The zero commission implementation, will result into UI changes in
- A.
  
  Commission calculator
- B.
  
  Transaction report
- C.
  
  Both A & B
- D.
  
  Only A
2.

The agenga for putting a moratorium on Seller onboarding from 12th October to 21st October was to
- A.
  
  Prevent listing of fake products for newly onboarded sellers
- B.
  
  Prevent listing of fake products and any fulfillment issues for newly onboarded sellers
- C.
  
  Prevent listing of fake products and any fulfillment issues for sellers whose account has been inactivated for more than once
- D.
  
  Prevent listing of fake products and any fulfillment issues for sellers who have been in Pending/Inactive status in past
3.

Upcoming Orders tab is a consolidated view of all orders that cannot be fulfilled by the sellers immediately due to:
- A.
  
  Orders are to be fulfilled in future
- B.
  
  Orders are on hold
- C.
  
  Only A
- D.
  
  Both A & B
4.

The orders under the upcoming tab can expect delay for the delivery to customers
- A.
  
  True
- B.
  
  False
5.

For Orders under upcoming tab, sellers can ship orders earlier than dispatch by date if they have them in stock
- A.
  
  True
- B.
  
  False
6.

What happens if an order in the upcoming tab is cancelled by the customer which the seller is yet to process?
- A.
  
  This will give an option to the seller whether he wants to accept the cancellation request or not
- B.
  
  This will raise a concern for customer to justify his cancellation
- C.
  
  This will be treated like any other buyer cancellation.
- D.
  
  This will not happen as buyers can not cancel these orders
7.

Sellers can not cancel the order which shows up in ‘upcoming tab’?
- A.
  
  True
- B.
  
  False
8.

Fill in the Question mark in the Picture
- A.
  
  Ready to Pack
- B.
  
  Upcoming
- C.
  
  To Be Received
- D.
  
  Unknown
9.

Logistic holidays due to Durga puja was observed in
- A.
  
  West Bengal & Orissa
- B.
  
  West Bengal & Chattisgarh
- C.
  
  West Bengal, Orrisa & Chattisgarh
- D.
  
  Only West Bengal
10.

What are Flipstars award?
- A.
  
  Awards given to sellers based on their GMV sales performance in last one year
- B.
  
  Awards given to sellers based on their GMV sales performance during June, July & Aug 2015
- C.
  
  Awards given to sellers based on their GMV sales performance during Aug , Sep & Oct 2015.
- D.
  
  Awards given to sellers based on their GMV sales performance during July, Aug & Sep 2015.
11.

We gave TBBD awards to the sellers who have performed outstanding (highest GMV sales) during TBBD
- A.
  
  True
- B.
  
  False
12.

The ‘Mystery Shopping’ initiative, which detects fakes and other product/packaging quality issues, was shared with the sellers as well
- A.
  
  True
- B.
  
  False
13.

According to the policies of Zero Commission, sellers can charge shipping fee to the customers.
- A.
  
  Only
- B.
  
  Only
- C.
  
  Only
- D.
  
  No shipping fee can be charged
14.

As per the new policy, when will we initiate payment settlements for replacement products
- A.
  
  Once the replacement is approved by the customer
- B.
  
  Once the replaced product reaches the customer
- C.
  
  Once the original product is returned to the seller.
- D.
  
  None of the above
15.

What is the Pricing Opportunities Feature on Metrics Tab? A. to help a seller understand competitive prices for his products B. to tell the seller the minimum selling price and then decide on the most competitive price range C. to share a list of seller's top products that have high price difference compared to other sellers selling the same product on the Flipkart.
- A.
  
  Both A & B
- B.
  
  Both A & C
- C.
  
  Both B & C
- D.
  
  All A, B & C
16.

Under the BBD early bird offer, First 1000 sellers who opt in to all promotions were eligible to win Flipkart EGV worth _______
- A.
  
  1000
- B.
  
  2000
- C.
  
  5000
- D.
  
  10000
17.

Sellers will be able to process orders from the Seller hub mobile app
- A.
  
  True
- B.
  
  False
18.

All the products which do not adhere to the Legal Metrology Act 2009 will be rejected by Flipkart during the Quality Check process with effect from November 2, 2015.
- A.
  
  True
- B.
  
  False
19.

Where do the sellers find the option of marking/changing their holidays?
- A.
  
  By Calling Seller Support
- B.
  
  By raising a ticket on Contact Seller Support Option
- C.
  
  By Changing the option under Manage Profile
- D.
  
  Its done automatically
20.

If the selling prices of listings that were a part of Big Billion Days were changed by the seller, we had deactivated those listings and moved them to _______ state.
- A.
  
  Ready
- B.
  
  Pending
- C.
  
  Inactivated
- D.
  
  Invalid