Quiz: Basic Trivia Questions On Content!

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Quiz: Basic Trivia Questions On Content! - Quiz

Are you looking for a basic trivia quiz on content! The quiz below is designed to help people with resolutions and how to write them correctly. If you are looking to learn more about this, be sure to give it a try to ensure that you do not fail them. All the best and practice it!

Questions and Answers

1.

Which of the below approach should be used
- A.
  
  CAP ( Cause, action, prevention)
- B.
  
  ACP ( action, cause , Prevention)
- C.
  
  No approach is required
Correct Answer
B. ACP ( action, cause , Prevention)
2.

Signature should always include your phone number.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
3.

It is OK to type resolution in Capitals to emphasize a point.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
4.

It is ok to use the word “Out of coverage” when the location/team is not available.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
5.

It is ok to mention the following in the resolution “ Analyst has committed a manual error”.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
6.

Please choose the most appropriate way to start a resolution.
- A.
  
  Straight to the point, resolution first
- B.
  
  We would like to give you the resolution regarding the query “XXXX”….
- C.
  
  Give a background of the query
Correct Answer
A. Straight to the point, resolution first
7.

It is okay to use the internal jargons in the resolution.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
8.

Which of the below sentences are acceptable to use in a resolution.
- A.
  
  Please note that..
- B.
  
  I would like to inform you that …
- C.
  
  Next ERT is…
- D.
  
  I will give you an update on…
Correct Answer(s)
B. I would like to inform you that …
D. I will give you an update on…