Quiz: Basic Trivia Questions On Content!

8 Questions | Total Attempts: 48

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Quiz: Basic Trivia Questions On Content!

Are you looking for a basic trivia quiz on content! The quiz below is designed to help people with resolutions and how to write them correctly. If you are looking to learn more about this, be sure to give it a try to ensure that you do not fail them. All the best and practice it!


Questions and Answers
  • 1. 
    Which of the below approach should be used 
    • A. 

      CAP ( Cause, action, prevention)

    • B. 

      ACP ( action, cause , Prevention)

    • C. 

      No approach is required

  • 2. 
    Signature should always include your phone number.
    • A. 

      True

    • B. 

      False

  • 3. 
    It is OK to type resolution in Capitals to emphasize a point.
    • A. 

      True

    • B. 

      False

  • 4. 
    It is ok to use the word “Out of coverage” when the location/team is not available.
    • A. 

      True

    • B. 

      False

  • 5. 
    It is ok to mention the following in the resolution “ Analyst has committed a manual error”.
    • A. 

      True

    • B. 

      False

  • 6. 
    Please choose the most appropriate way to start a resolution.
    • A. 

      Straight to the point, resolution first

    • B. 

      We would like to give you the resolution regarding the query “XXXX”….

    • C. 

      Give a background of the query

  • 7. 
    It is okay to use the internal jargons in the resolution.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the below sentences are acceptable to use in a resolution.
    • A. 

      Please note that..

    • B. 

      I would like to inform you that …

    • C. 

      Next ERT is…

    • D. 

      I will give you an update on…