Unit 115

17 Questions

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Communication Quizzes & Trivia

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Questions and Answers
  • 1. 
    what are the barriers to active listening
    • A. 

      Not focused

    • B. 

      Not tired

    • C. 

      Feeling unwell or tired

    • D. 

      Interested in the concept

    • E. 

      Listening to two or more conversations at the same time

    • F. 

      Not interested

    • G. 

      Having a closed mind

    • H. 

      Making judgments

    • I. 

      Eye contact

    • J. 

      Lack of eyecontact

    • K. 

      Inporopriate expressions

    • L. 

      Staying on topic

  • 2. 
    Communication principles
    • A. 

      Communication can be intentional or unintentional

    • B. 

      Its impossible not to communicate

    • C. 

      Communication is irreversible

    • D. 

      Communication is interpersonal

  • 3. 
    factors that can affect the exchange of messages between people
    • A. 

      Environmental factors

    • B. 

      Animals

    • C. 

      Intrapersonal factors

    • D. 

      Territory & personal space

    • E. 

      Relationships

    • F. 

      Nonverbal cues

    • G. 

      Physical appearance & dress

  • 4. 
    Function of interpersonal communication in nursing — therapeutic self awarness influence intervention. Vehicle for establishing                      relationship—  Means by which people                 behavior of others- is critical to successful outcome of nursing              .                                     requires that an individual recognize and accept what he or she values and learns to accept the uniqueness  and differences in others.This concept is important in every day life…. And essential in Nursing.
  • 5. 
    paraphrasing formula
    • A. 

      You believe…..

    • B. 

      As manifested by....

    • C. 

      So what your saying is….

    • D. 

      As evidenced....

    • E. 

      Here is what I understand you to mean…..

    • F. 

      So, the point you are making seems to be……

  • 6. 
    Proffessional intimacy, friendship, client, respect, client, health ,Costumer service, What is Nursing all about?Nursing is a business of caring for the health and wellness of those in need.When they are vulnerable and often scared.Like other businesses, nursing provides “_____________________”  Customer Service in Nursing cont’d›  Customer Service and Communication Techniques isn’t always common sense.›  Your ability to communicate clearly with compassion, meet and exceed your pt’s expectations of care is what customer care of nursing is all about.Establishing the Client-Nurse RelationshipFactors that differentiate helping and social relationships….›Helping relationship – established for the benefit of the ______________.›Client-nurse relationship – to help the _________ achieve and maintain (their optimal ________________)›True professional relationships – establish mutual trust and responsibilities for assisting others. Establishing the Nurse-Client Relationship cont’d›  A successful nurse- client relationship represents a different order of interactions than that which occurs in _____________. (Riley, 2009, pg 19 ) with rules and expectations that directs the course of the interactions.Components of the Nurse- Client relationship•    __________:  Initially trust is fragile, if breached it is difficult to re-establish.•    ____________: recognition for the inherent dignity,worth and uniqueness of every person regardless of socio-economic status, personal attributes and nature of the health problem. •    ______________________: Inherent in the type of care we provide (bathing) that creates closeness. However also clients personal information as well as psychological, emotional and spiritual elements.  It does not refer to sexual intimacy.•    _______________: The expression of understanding, validating and resonating the meaning of their personal experiences.•    ____________: Unequal power as the nurse has more authority/influence in the health care system, specialized knowledge, access to privledge of information and ability to advocate for the client/family. Appropriate use of power in a caring manner enables the nurse to work with the client to meet their needs ensuring that the pt’s vulnerable position is protected.     
  • 7. 
     , hugging ,empathy, power, non-,informed, gifts, rural,, judgement•    _______________: The expression of understanding, validating and resonating the meaning of their personal experiences.•    ____________: Unequal power as the nurse has more authority/influence in the health care system, specialized knowledge, access to privledge of information and ability to advocate for the client/family. Appropriate use of power in a caring manner enables the nurse to work with the client to meet their needs ensuring that the pt’s vulnerable position is protected.›  When we decide to become a health care worker we take on certain responsibilities and give up certain options.  We are expected to have the necessary _____________ , knowledge and skills to practice competently. ›  It is important for the nurse to recognize when a professional relationship is becoming _____- professional.Nursing Care›  Planned to meet an individual client’s needs and situation with respect for the client’s/families goals and preferences›  Pt’s have right’s.  Can you think of any? ›  Nurse provides education so client has necessary info to make __________ decisions about health care, health promotion, disease prevention and attainment of a peaceful death. Differences between Professional and Personal Relationships›   Differences in Relationship Characteristics?     see handout ›   Situations that may Create problems with Boundaries?    Giving and receiving _________________    Monetary gain or personal benefit    _________________ or touching    Dual Role (Family is client)    Working in small _________ or remote areas   Self- disclosure         
  • 8. 
      emotional abuse , away from work, client, sexual, familiar,›   CRNBC – Nurse-Client Relationships (2006) Yellow Lights›  You may be crossing professional boundaries when you:    - Frequently think of the client when _________________________.    - Frequently planning other client’s care around the client’s needs.    - Seeking social contact or spending free time with the        client.    - Sharing personal information or work concerns with ____________________    - Feeling worried about the client’s or family’s view of the nurse as a person if their expectations are not met.    - Feeling a sense of excitement or longing related to the client . Yellow Lights cont’d›  ___________ content in conversation with the client.›  Having romantic or sexual thoughts about the client.›  Feedback from others that behavior with the client is overly _________ or intrusive.›  Feeling responsible for the client’s limited progressUnacceptable Activities & Behaviors›  Verbal Abuse: communication of an abusive nature›  Physical Abuse: touching of an abusive nature›  ___________________________________›  Financial Abuse›  Neglect 
  • 9. 
    Issues, helping relationship, clarify,why,assessment, •       What is the primary purpose of asking a question?Importance of Asking Questions•       Real skill is involved in knowing how to ask questions in a manner that helps the client express his/her _____________/__________.  •       These questions/answers are important to the identification and resolution of the issues.Why is it important?•       Fundamental to nursing ___________________________•       Builds the ________________________________•       Data collection.. Essential to providing quality and competent nursing care-     (link to nursing process) Primary Purpose of asking a question.•       To _____________________!!Clarification serves 2 purposes: 1. used to help clients make their message more explicit (perceptions/meanings) which helps the nurse to check out the clients feeling or meaning.2. Clarifying reinforces respect- demonstrates interest- enhances the dimension of empathy.Why- What– How- Who- When & Where of asking questions
  • 10. 
    RRESPECT, CONFIDENTALLL,Y LOGICAL, CONCISE, CLEAR, PROGRESSION       Now that you know why you are going to ask specific questions , what are you going to ask and how will you do it?•       Questions should be _____________ & have a ____________________________ •       Questions should show respect for client’s privacy and personal information (non- judgemental.)•       Ensure ________________!!!•       Give clients time to respond•       The nurse needs to be relaxed and straight forward for all subject matters- be self- aware- watch verbals/ non-verbals – practice with your colleagues.Who•       Whom to ask the questions… client, family?•       Show ________________. Ask permission to talk with others… do it with client present.•       If client cannot answer questions, then the nurse needs to figure out who should be asked.When and Where•       To carry out the Interview•       Private place•       Appropriate time, without noise, interruptions, visitors.•       Don’t rushCommon Errors when asking questions & How to avoid them…..•             Long – winded build up (rambling, detailed introduction)