Weekly Updates 4-17 To 4-21

7 Questions

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Company Quizzes & Trivia

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Questions and Answers
  • 1. 
    Who are you?
  • 2. 
    The Realbird feed is going to no longer be syndicating to Zillow Group. What is the appropriate action if you receive an email from a user with the @realbird.com domain. 
    • A. 

      Use the macro provided from Zach.

    • B. 

      Forward the email to legal.

    • C. 

      Do Not Respond. Check the “internal” box, leave an internal note “closing per legal” and close the ticket.

    • D. 

      Assign the ticket to Partner Services.

  • 3. 
    There are several ways to identify an Agent as VVIP. Please check all that apply.
    • A. 

      VVIP Tag in Salesforce

    • B. 

      Agent MRR over $2,000

    • C. 

      Agent's Contact Owner in SF is SBC2

    • D. 

      Ticket comes in “Via [email protected]

  • 4. 
    PAC has released a new feature to allow a team to assign a fallback agent if no one in the broadcast pod accept the call. Select Correct Statement
    • A. 

      The assigned Fallback agent will also become the Team Lead on the profile.

    • B. 

      Team lead and Agents included in the broadcast can be selected for the fallback assignment.

    • C. 

      Any agent on the team can be selected for the fallback assignment

    • D. 

      This feature does not work with PAC

  • 5. 
    True or False. With the release of PAC 2.0 all agents are enrolled in 2PAC.
    • A. 

      True

    • B. 

      False

  • 6. 
    The PA Referral Program is being retired. What is the last day agent's can qualify for the Amazaon Gift card referral perk?
    • A. 

      May 1st

    • B. 

      April 30, 2016

    • C. 

      February 20th

    • D. 

      April 30, 2017

  • 7. 
    Movie Trivia.Wayne: I can't talk about it anymore, it's giving me a headache. Garth: Here take two of these. Wayne: Ahhh ________... Little. Yellow. Different.What was the name of the Product?
    • A. 

      Advil

    • B. 

      Nuprin

    • C. 

      Tylenol

    • D. 

      Motrin