Use the macro provided from Zach.
Forward the email to legal.
Do Not Respond. Check the “internal” box, leave an internal note “closing per legal” and close the ticket.
Assign the ticket to Partner Services.
VVIP Tag in Salesforce
Agent MRR over $2,000
Agent's Contact Owner in SF is SBC2
Ticket comes in “Via [email protected]”
The assigned Fallback agent will also become the Team Lead on the profile.
Team lead and Agents included in the broadcast can be selected for the fallback assignment.
Any agent on the team can be selected for the fallback assignment
This feature does not work with PAC
April 30, 2016
April 30, 2017