Weekly Updates Quiz Week60

6 Questions

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Salesforce Quizzes & Trivia

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Questions and Answers
  • 1. 
    What is your name?
  • 2. 
    Cornell Iral Haynes, Jr., known professionally as Nelly, is a top realtor in his area. He reaches out to Agent Care because he cannot login to his Zillow profile. He needs to get into his profile ASAP because he just got new head shots and would like to update his profile picture. How should you advise? Check the best answer
    • A. 

      Have Nelly inform you which email he is using to login. Then confirm/deny that this is the correct email. Send the password reset to his primary email.

    • B. 

      Inform Nelly what his primary login email is and then send him a password reset to that email.

    • C. 

      We want clients to have the best experience utilizing our site. Since Zillow doesn’t have the password reset tool like Toolia, just update his login email to your own Zillowgroup.com alias and then update his password as you would your own profile. Make sure to update that email back to what is was before your update.

    • D. 

      Reach out to Nelly with this message, “Check, check -- yo, I know somethin you don't know and I got somethin to tell ya.”

  • 3. 
    Jeffrey Bernard Atkins, also known as Ja Rule in the Realtor world, is an agent from the Queens, New York region. He says he is not getting a password reset link and wants to know what more he can do so get can log into his Zillow profile. How should you advise? Select all that apply 
    • A. 

      Ask Ja Rule which email he is using to login. Confirm/deny that this is the correct email. Send the password reset to his primary email.

    • B. 

      If he doesn’t receive the password reset email, please have him check the spam/junk folders.

    • C. 

      If Ja Rule is unable to find the password reset email, you may change his primary email to an email that is already on his Zillow/Trulia/SalesForce account. Send another password reset email.

    • D. 

      If you are unable to troubleshoot further, you can submit a bug ticket.

  • 4. 
    There is a new NRT feed Treatment. What is the change? Check the best answer
    • A. 

      Listing from NRT feeds now have a single agent contact box.

    • B. 

      There are now two feeds on Zillow and Trulia per the NRT Franchise (Direct Feed and Account Feed).

    • C. 

      Listings from NRT feeds now have a four-agent BAL.

    • D. 

      All listing from NRT feeds will only show the brokerage information on the contact BAL.

  • 5. 
    Which release code(s) requires manager approval to utilize? Select the best answer.
    • A. 

      No Code

    • B. 

      Training

    • C. 

      Dial-out

    • D. 

      Project

  • 6. 
    Some Alan accounts have been assigned to “Account Sales” in Salesforce. How should you advise if Alan wants to speak with their account owner? Check all that apply
    • A. 

      Provide them the Sales line 855-217-1329.

    • B. 

      Warm Transfer to ASE Line in Shortel.

    • C. 

      Check Alan’s post logs in Salesforce. Try to connect them with their previous Business Consultant/Sales Executive.

    • D. 

      Inform Alan, “Alan, thank you for asking. We have decided to invest in a team dedicated to your growth as a Premier Agent on Trulia and Zillow. Is there something technical I can assist you with now or would you like me to connect you to a team member?”