Review Semana 4

50 Questions

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Review Semana 4


Questions and Answers
  • 1. 
    Your customer request a federal government fare traveling from DFW-DCA. Which of the following fare basis codes reflects a government fare?
    • A. 

      GCATX

    • B. 

      GVTDCA

    • C. 

      GOVDCA

    • D. 

      GCA

  • 2. 
    Decode FCO
  • 3. 
    Encode Barcelona, Spain
  • 4. 
    Decode PEK
  • 5. 
    Encode Sydney, Australia
  • 6. 
    Your customer requests a government fare traveling DFW – DCA. Which of the following fare basis codes reflects a government fare?
    • A. 

      YCAGVT

    • B. 

      YCA

    • C. 

      YCAGOV

    • D. 

      GCATX

  • 7. 
    Decode GIG
  • 8. 
    • A. 

      Price Lowest

    • B. 

      Lowest Fare Availability

    • C. 

      Pricing Override Options

    • D. 

      Shopping Tool

  • 9. 
    • A. 

      $25.00

    • B. 

      $35.00

    • C. 

      $45.00

    • D. 

      There is no service charge for Government and Military bookings

  • 10. 
    An infant is described as customers who are:
    • A. 

      Over Two days and up to three years

    • B. 

      Over two days and up to two years

    • C. 

      Up to two years

    • D. 

      Over one day and up to two years

  • 11. 
    An infant who turns two during a trip must:
    • A. 

      Purchase a roundtrip ticket at the child’s fare

    • B. 

      Pay the applicable adult one-way fare on the return

    • C. 

      Be issued a ticket free of charge for their return or continuing travel

    • D. 

      Pay 10% of the adult fare for the return or continuing journey

  • 12. 
    . A baby _______ is not accepted for travel on American Airlines
    • A. 

      Under 2 days

    • B. 

      2 days to 2 years

    • C. 

      7 days

    • D. 

      2 days to 4 days

  • 13. 
    Unaccompanied minors aged ___________________ are accepted for travel on nonstop, direct, change of gauge and connections only through specific hub airports
    • A. 

      5 through 14

    • B. 

      8 through 14

    • C. 

      5 through 7

    • D. 

      Of any age

  • 14. 
    • A. 

      A connection in CLT, DCA, DFW, JFK, LAX, LGA, MIA, ORD, PHL or PHX on American Airlines flights, including American Eagle

    • B. 

      The last connecting flight of the day when there is no other options in the market

    • C. 

      Connections through any cities

    • D. 

      None of the above

  • 15. 
    • A. 

      $150 USD plus tax

    • B. 

      There is no charge

    • C. 

      $300 USD plus tax

    • D. 

      $125 USD plus tax

  • 16. 
    The Reservation Service Charge for an UMNR PNR is:
    • A. 

      Charged per person, not per PNR

    • B. 

      Waived since it cannot be booked on aa.com

    • C. 

      Included in the UMNR Service charge

    • D. 

      Charged per PNR, not per person

  • 17. 
    • A. 

      One direction only

    • B. 

      The entire roundtrip

    • C. 

      Reservations does not collect UMNR charges

    • D. 

      Customers can use multiple forms of payment to pay for UMNR fees

  • 18. 
    • A. 

      GOV

    • B. 

      MIL

    • C. 

      ADT

    • D. 

      CNN

  • 19. 
    • A. 

      Customer’s mailing address

    • B. 

      Email address

    • C. 

      Credit card number

    • D. 

      Customer’s phone number

  • 20. 
    A floating VCR’s original PNR is:
    • A. 

      Purged

    • B. 

      Available in AACoRN to rebook new flights

    • C. 

      Unassociated with the original PNR but is not purged

    • D. 

      There are no floating VCRs

  • 21. 
    Are eVouchers and paper vouchers transferrable to another person?
    • A. 

      They are transferrable to any other person

    • B. 

      They can only be used for a ticket in the name of the person named on the voucher

    • C. 

      They can only be transferred to someone with the same last name

    • D. 

      They are not transferrable, but may be used to purchase a ticket for someone else

  • 22. 
    In order to reissue a floating VCR, what must you have?
    • A. 

      A created PNR with a record locator

    • B. 

      A new VCR

    • C. 

      An itinerary only

    • D. 

      A new price quote

  • 23. 
    Gift cards can be used for
    • A. 

      Reissues

    • B. 

      Only the person named on the gift card

    • C. 

      International point of sale and/or Origination

    • D. 

      Anyone by anyone

  • 24. 
    Paper voucher ticketing through Reservations can be done:
    • A. 

      One day prior to the departure flight

    • B. 

      12 or more days in advance of travel for eTDS

    • C. 

      On the day of the customers departure

    • D. 

      Three days before the customer travels

  • 25. 
    • A. 

      G

    • B. 

      O

    • C. 

      E

    • D. 

      Y

  • 26. 
    To begin the Same Day Flight Change process in AACoRN:
    • A. 

      Add E to the Class column and select Availability from the Process List

    • B. 

      Select Same-Day Flight Chg from Process Options

    • C. 

      Select Same-Day Flight Chg from Process List

    • D. 

      Select Same-Day Flight Chg from Process Change

  • 27. 
    How do you retrieve a floating VCR?
    • A. 

      Gather Record Information dialog, Retrieve VCR/Ticket # tab

    • B. 

      AACoRN Home screen, Flight # field

    • C. 

      Gather Record Information dialog, Retrieve PNR tab

    • D. 

      By using the original record locator

  • 28. 
    Infants traveling on an adult’s lap internationally must:?
    • A. 

      Not be over the age of 1 year

    • B. 

      Only have a SSR noting the infant traveling

    • C. 

      Infants may not travel on an adult’s lap internationally

    • D. 

      Have their name added to the PNR so an I designating infant appears in the Names panel

  • 29. 
    • A. 

      Adding infants to PNRs

    • B. 

      Wheelchair requests

    • C. 

      Name corrections

    • D. 

      Involuntary itinerary changes to American Airlines operated flights on departure day

  • 30. 
    • A. 

      A PNR with flights booked and marketed by one of our codeshare partners or travel agency with American Airlines as the operating carrier

    • B. 

      A PNR with flights booked and marketed by American Airlines or travel agency with one of our codeshare partners as the operating carrier

    • C. 

      Any PNR with tickets issued

    • D. 

      Any PNR booked from another airline

  • 31. 
    What is the code which represents a military fare in the Fare Inclusion Code field on the Availability and Fare Options dialog?
    • A. 

      GOV

    • B. 

      MIL

    • C. 

      MIT

    • D. 

      ACTIVE

  • 32. 
    • A. 

      The customer traveled on his/her flight

    • B. 

      The customer did not cancel his/her flight prior to a no show

    • C. 

      The customer’s VCR is OK for travel

    • D. 

      The customer has boarded the flight, but it has not taken off yet

  • 33. 
    • A. 

      Dogs only

    • B. 

      Cats only

    • C. 

      Dogs, cats and household birds

    • D. 

      Dogs and cats

  • 34. 
    Same Day Flight Change is offered in which of the following markets for $75.00USD
    • A. 

      50 United States

    • B. 

      All answers are correct

    • C. 

      Caribbean

    • D. 

      Canada

  • 35. 
    • A. 

      1 Year

    • B. 

      331 Days

    • C. 

      300 Days

    • D. 

      6 Months

  • 36. 
    • A. 

      The customer needs wheelchair for distances but can walk and climb stairs

    • B. 

      The customer can walk but needs arm or aisle chair assistance on the stairs

    • C. 

      The customer is completely immobile and requires total lift assistance from the aisle chair to the seat

    • D. 

      The customer is requesting electric cart service

  • 37. 
    Select the behavior which will hinder or cause a problem building rapport with your customers:
    • A. 

      Using the caller’s name

    • B. 

      Answering your customer’s question

    • C. 

      Acknowledging events such as births, weddings or deaths

    • D. 

      Talking over or interrupting the customer

  • 38. 
    A completely unused ticket is valid for travel:
    • A. 

      One year from date of issue and travel must commence within one year of the original travel date

    • B. 

      One year from date of original issue and travel must commence within one year of the original issue date

    • C. 

      Two years from the date of issue and travel must commence within two years of the original issue date

    • D. 

      Tickets never expire

  • 39. 
    What is the charge for a Main Cabin customer traveling from Charlotte, NC (CLT) to London Heathrow, UK (LHR) checking one bag weighing 35 pounds and 50 inches?
    • A. 

      $70.00

    • B. 

      $40.00

    • C. 

      $100.00

    • D. 

      No Charge

  • 40. 
    • A. 

      No charge for the first checked bag, $25.00 for the second

    • B. 

      $25 for the first checked bag, $35 for the second

    • C. 

      No charge for the first, second checked bag, $150.00 for the third

    • D. 

      No charge

  • 41. 
    Select the Travel Notice Policy plan that is more restrictive regarding inventory controls:
    • A. 

      Level 1 – Red

    • B. 

      Level 2 – Green

    • C. 

      Level 1 – Green

    • D. 

      They are both equal

  • 42. 
    When a Travel Notice is released what level permits rebooking in another booking code in the same cabin?
    • A. 

      Red level

    • B. 

      Green level

    • C. 

      Yellow level

    • D. 

      You cannot rebook in another booking code

  • 43. 
    • A. 

      SCHEDULE CHANGE

    • B. 

      TRAVEL NOTICE

    • C. 

      SCHEDULE IRREGULARITY

    • D. 

      PROTECT

  • 44. 
    A PNR may be rescheduled due to a Travel Notice:
    • A. 

      Up to one year in the future

    • B. 

      Through the validity of the ticket

    • C. 

      Within one week

    • D. 

      Dates specified in the Travel Notice

  • 45. 
    To ensure that the Reservation Service Charge does not apply to military or government fare new bookings you must:
    • A. 

      Highlight the Itinerary

    • B. 

      Deselect the Reservation Service Charge on the PYMT/Tkt TL screen

    • C. 

      Check the Waiver box on the Calculate Change dialog

    • D. 

      Check the Reservations Service Charge Waiver box on the Pricing Override Options

  • 46. 
    A customer travels on his/her outbound flight today. They cancel the return flight for tomorrow and ask you how long the ticket is valid for travel. The ticket is valid for:
    • A. 

      Travel which must be completed within one year from today

    • B. 

      Travel which must be completed within one year from the original date of issue

    • C. 

      Travel which must be completed on/by Dec. 31 of this year

    • D. 

      Travel which must be completed within one year from tomorrow

  • 47. 
    The SSR/OSI dialog in AACoRN is accessed from which option on the Menu Bar?
    • A. 

      Booking

    • B. 

      PNR

    • C. 

      General

    • D. 

      Passenger

  • 48. 
    • A. 

      Display the PQ

    • B. 

      Display the VCR

    • C. 

      Display the remarks

    • D. 

      Display the history

  • 49. 
    • A. 

      Limited leg room

    • B. 

      Longer seats

    • C. 

      Preferred Seats

    • D. 

      Main Cabin Extra