DIRECTIONS: Read each scenario carefully and understand what is stated BEFORE answering. Encircle the correct answer. You may use BPO Web and/or RESAWeb for assistance.You are not allowed to ask questions from your colleagues, Nadia El Bakri or the Support Team.    Anyone caught doing so or any form of discrepancy during exam taking will merit an SCN.Once your exam has been checked,you will receive coaching on your answers for the below scenarios.