Meps QMS Quiz

20 Questions

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Meps QMS Quiz

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Questions and Answers
  • 1. 
    As at today, MEPS is certified to i. ISO 9001:2008ii. ISO 9001:2015iii. MS 1900:2005iv. MS 1900:2014v. ISO/IEC 27001:2005vi. ISO/IEC 27001:2013
    • A. 

      i, iii and iv

    • B. 

      I, iii and v

    • C. 

      ii, iii and vi

    • D. 

      i, iii and vi

  • 2. 
    MEPS Quality Policy is documented in _______.
    • A. 

      Human Resource Manual

    • B. 

      Quality Manual

    • C. 

      Information System Management System (ISMS) Manual

    • D. 

      Quality and Shariah Manual

  • 3. 
    Which of the followings are documented MEPS Quality Objectives?i. To achieve Customer Satisfaction Survey (CSS) rating satisfactory and above mean value.ii. To achieve high system availability i.e. 99.7% for system, applications, network and security devices.iii. To achieve MEPS ATM availability > 99.70%.iv. To ensure interbank daily settlements through RENTAS is performed on timely basis.v. To ensure timely resolution of incidents for Severity 1 and Severity 2. 
    • A. 

      I, ii and iii

    • B. 

      I, ii, iii and iv

    • C. 

      I, ii, iv and v

    • D. 

      I, ii, iii, iv and v

  • 4. 
    Which of the following is defined as one of the MEPS Values?
    • A. 

      Customer Focus

    • B. 

      Customer Satisfaction

    • C. 

      Customer Enlightenment

    • D. 

      Customer Commitment

  • 5. 
    Where can you source for the latest version of Quality Manual in MEPS?
    • A. 

      Business Services Management (BSM)

    • B. 

      MEPS Document Management System (DMS)

    • C. 

      Team Synthesis

    • D. 

      MEPS Portal

  • 6. 
    Which of the followings are true about Control of Documents in MEPS?i. Quality Management (QM) is responsible to upload all documents into MEPS DMS.ii. Document Owner shall review and/ or update their procedure/ manual at least annually, to ensure that any new change of practices arising from change of business environment and processes are reflected.iii. The original copy of Policies/ Manuals/ Procedures/ Guidelines shall be maintained by QM.iv. The original copy of technical documents such as TBD, URS, SIT Procedure, UAT Procedure and etc, shall be resided in respective department.
    • A. 

      I, ii and iii

    • B. 

      I, ii and iv

    • C. 

      Ii, iii and iv

    • D. 

      i, ii, iii and iv

  • 7. 
    Documents that contain Quranic elements shall be disposed by:
    • A. 

      burning

    • B. 

      recycling

    • C. 

      Shredding

    • D. 

      Buried

  • 8. 
    Which of the followings describe Records correctly?i. Records stating results achieved or providing evidence of activities performed. ii. Backup Procedure is a record.iii. A filled-up Training Attendance Form is a record.iv. A Document tells us what to do and a Record tells us what was done.
    • A. 

      I and ii

    • B. 

      I, ii and iii

    • C. 

      I, iii and iv

    • D. 

      i, ii, iii and iv

  • 9. 
    Which of the followings are information classification in MEPS?i. Publicii. Internal Use Onlyiii. Privateiv. Confidentialv. Secret 
    • A. 

      i and ii

    • B. 

      I, ii, iii and v

    • C. 

      i, ii, iv and v

    • D. 

      i, ii, iii, iv and v

  • 10. 
    Which of the followings are classified as Secret in MEPS?i. Minutes of Board Meetingii. Service brochuresiii. Control of Documents Procedureiv. Password
    • A. 

      I and ii

    • B. 

      i and iii

    • C. 

      I and iv

    • D. 

      Iii and iv

  • 11. 
    Which committee of following is established as a formal platform at working level to regularly deliberate, review and improve the Quality Management System and Shariah implementation within MEPS?
    • A. 

      QMS Working Committee

    • B. 

      QMS Shariah Working Committee

    • C. 

      General Management Committee

    • D. 

      Shariah Advisory Committee

  • 12. 
    How frequent that MEPS conduct Integrated Management Review Meeting?
    • A. 

      Bi-monthly

    • B. 

      Quarterly

    • C. 

      Half-yearly

    • D. 

      Yearly

  • 13. 
    Which of the following are agenda in MEPS Integrated Management Review Meeting?i. Matters Arising from the Previous Management Reviewii. Results of Auditiii. Changes that Could Affect the Management Systemiv. Financial Performance
    • A. 

      i, ii and iii

    • B. 

      i, ii and iv

    • C. 

      I, iii and iv

    • D. 

      ii, iii and iv

  • 14. 
    __________ is an unplanned interruption to an IT Service or reduction in the Quality of an IT Service. 
    • A. 

      Incident Management

    • B. 

      Problem Management

    • C. 

      Change Management

    • D. 

      Event Management

  • 15. 
    Which of the followings are classified as Severity 1 incident?i. Affecting  2 Finance Institutions for Core Business Applicationii. Affecting  more 20% of MEPS ATM  unavailability concurrentlyiii. RENTAS unavailability / disruption iv. Physical damage of the building  that jeopardize MEPS operation
    • A. 

      I and ii

    • B. 

      I, ii and iii

    • C. 

      ii, iii and iv

    • D. 

      I, ii, iii and iv

  • 16. 
    For incident with Severity 1 and 2, who shall be informed and escalated?i. Incident Leadii. Group Managing Director (GMD)iii. Head of Finance Servicesiv. Incident Response Team (IRT) Lead
    • A. 

      i, ii and iii

    • B. 

      i, ii and iv

    • C. 

      I, iii and iv

    • D. 

      ii, iii and iv

  • 17. 
    In MEPS, incident that classified as Severity 1 shall be resolved in how many hours?
    • A. 

      2 hours

    • B. 

      4 hours

    • C. 

      8 hours

    • D. 

      24 hours

  • 18. 
    Who is the appointed Quality Management Representative (QMR) for MEPS?
    • A. 

      GMD

    • B. 

      Head of Business & Operations

    • C. 

      Head of Corporate Services

    • D. 

      Head of Information Services

  • 19. 
    Which of the followings shall not be reported as incident in MEPS?
    • A. 

      MEPS ATM out of service.

    • B. 

      Cardholder's ATM card retained in Maybank's ATM.

    • C. 

      Cash withdrawn from MEPS ATM is not dispensed.

    • D. 

      MEPS ATM is hacked and robbed.

  • 20. 
    Which of the following are processes involved in managing MEPS ATM?i. Cash Managementii. Site Selection iii. Incident Management iv. Site Implementation/ Deployment
    • A. 

      i, ii and iii

    • B. 

      I, ii and iv

    • C. 

      I, iii and iv

    • D. 

      I, ii, iii and iv