Weekly Update Quiz - Nov Week 3

8 Questions

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Weekly Update Quiz - Nov Week 3

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Questions and Answers
  • 1. 
    What is your name?
  • 2. 
    Select all that apply in regards to the Zestimate:
    • A. 

      Every property page on Zillow should have some sort of a Zestimate listed on it.

    • B. 

      Condo’s that are listed as apartments may not have a regular Zestimate, however, they will still have the “Rent Zestimate.” You can change the property type to condo to fix this.

    • C. 

      Pinocchio pages (21 billion ZPID) may take a few days to populate with a Zestimate

    • D. 

      Listings that mention “farm” or “farm house” may block a Zestimate from populating.

    • E. 

      If a listing has not populated with a Zestimate after 3 days, we should report the listing via our internal Zestimate survey.

  • 3. 
    When reporting a Zestimate issue via the internal Zestimate survey, who’s email should you put in the “email” section (assume that this is not an escalation or from an exec). 
    • A. 

      Always put the agents email

    • B. 

      Always put your email

    • C. 

      Always put your managers email

    • D. 

      Always put the BC/SC’s email

  • 4. 
    Trulia Seller (TSA) leads no longer exist since the release of Seller Boosts and MBP (last Friday). 
    • A. 

      True

    • B. 

      False

  • 5. 
    What type of issues should go to PAW Tier 2 team?NOTE!!! - Take a second to think here – not all of this was covered this week!It was in a previous weekly update and should be general known knowledge.
    • A. 

      Appearance: Advanced settings and bugs (Why is one of my widgets not showing information/listings?)

    • B. 

      Domain/URL: OpenSRS work, username/password/manage URL, unlock and transfer authorization code, update contact information, registration validation (My domain is not connected to my website?)

    • C. 

      IDX: bypass MLS fees, cancel fees, remove order, default 'Real Estate Search' URL error, dsidxpress plugin error, provisioning, MLS data errors (I need to redo my IDX form, can you please reset it for me?)

    • D. 

      ZillowPress Hosting: archive and unarchive site/user, create site/user, billing (I am still being charged $10/month even though my website is cancelled?)

  • 6. 
    How can you merge duplicate listings on Trulia?
    • A. 

      Force match the listings in LFU (on Zillow), it will update on Trulia within 12-24 hour.

    • B. 

      Block 1 of the listings in Toolia via “Block/Filter Mgt”

    • C. 

      Advise the agent to ensure that the MLS#’s are the same since Trulia posts based off MLS#, which is why there were duplicate pages created.

    • D. 

      Merge the two listings together in Toolia via “LMT”

  • 7. 
    Photos are missing from a listing HPD on Zillow, however, you find the photos posted correctly in LFU (when viewing the raw XML). What should you do?
    • A. 

      Send issue to MLS ops team and have them re-process the feed.

    • B. 

      Submit a bug request as it may be related to https://jira.corp.trulia.com/browse/CHUCK-2693

    • C. 

      Link ticket to problem ticket 2556143 and respond to the ticket accordingly.

    • D. 

      Ask Nelly – There was never a photo issue, it was only just a dream.

  • 8. 
    This ones from last week - Now that you have had chance to explore the new PA inbox changes, let's all get this one!What has changed with this recent update to the PA inbox? (Select ALL that apply)
    • A. 

      A “settings” tab was added which contains account and notification settings.

    • B. 

      Alan can edit his auto-response by going to "Message Templates" within the settings tab.

    • C. 

      Alan can now manage Lead Forwarding through their PA inbox (rather than through their profile).

    • D. 

      Alan has access to account email, password, and additional emails in their PA inbox (rather than through their profile).