Mock Test On Computer Troubleshooting! Trivia Quiz

36 Questions

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Mock Test On Computer Troubleshooting! Trivia Quiz

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Questions and Answers
  • 1. 
    • A. 

      CMOS

    • B. 

      DATS

    • C. 

      SATA

    • D. 

      STAR

  • 2. 
    Which of the following is the BEST tool to use to move a user’s documents and file settings, when upgrading the user from a Windows Vista computer to a Windows 7 computer?
    • A. 

      Easy Transfer

    • B. 

      XCOPY

    • C. 

      Backup and Restore

    • D. 

      System Restore

  • 3. 
    For a computer to benefit from advanced power management features, what type of motherboard must be used?
    • A. 

      ACPI

    • B. 

      AI

    • C. 

      APMF

    • D. 

      PCI

  • 4. 
    • A. 

      One eight-wire connector

    • B. 

      One six-wire connector

    • C. 

      One sixteen-wire connector

    • D. 

      One twenty-wire connector

  • 5. 
    • A. 

      DIMM

    • B. 

      DRAM

    • C. 

      SIMM

    • D. 

      SRAM

  • 6. 
    • A. 

      CRT

    • B. 

      LCD

    • C. 

      PLASMA

    • D. 

      LED

  • 7. 
    A PC is rebooted after a hardware upgrade but no display output is observed.There is also a beeping sound heard from the computer. What is likely to be causing this?
    • A. 

      There is a problem with the power supply.

    • B. 

      There is only 1GB of RAM installed.

    • C. 

      The SATA cable is not connected.

    • D. 

      The video card is not seated properly.

  • 8. 
    • A. 

      Battery

    • B. 

      Keyboard

    • C. 

      Memory

    • D. 

      Processor

  • 9. 
    A user wants to print documents on a printer that is connected to another user’sPC. What would be the easiest way to do this?
    • A. 

      Install a wireless printer.

    • B. 

      Share the printer in Windows.

    • C. 

      Turn on DHCP.

    • D. 

      Update the printer drivers.

  • 10. 
    A user has installed different operating systems but none of them recognise the16 GB of RAM installed in his PC. What type of operating system should the user install?
    • A. 

      A 16-bit operating system.

    • B. 

      A 32-bit operating system.

    • C. 

      A 64-bit operating system.

    • D. 

      An 8-bit operating system.

  • 11. 
    A user receives a message of ‘No boot-device found’ when trying to boot up an operating system. What is the most likely cause of this error?
    • A. 

      A bootable hard disk has not been recognised by the BIOS.

    • B. 

      The hard disk is corrupt.

    • C. 

      The RAM modules have been removed from the PC.

    • D. 

      There is no an operating system DVD in the disc drive.

  • 12. 
    A printer is not picking up paper from the paper tray properly and you have been asked to troubleshoot this. What is the most likely cause of the problem?
    • A. 

      The Fuser unit.

    • B. 

      The ink cartridges.

    • C. 

      The pickup rollers.

    • D. 

      The power supply

  • 13. 
    In your role as a computer technician you have been asked to troubleshoot a printer by sending a test page to it. How would you do this?
    • A. 

      Delete the printer and reinstall it.

    • B. 

      Right click on the printer and select Open.

    • C. 

      Right click on the printer and select Properties.

    • D. 

      Right click on the printer and select Set as Default.

  • 14. 
    A user reports that the touchpad on their laptop no longer works.Which one of the following should you carry out as the first troubleshooting step?
    • A. 

      Check for a disable switch.

    • B. 

      Plug in a new keyboard.

    • C. 

      Plug in a new mouse.

    • D. 

      Replace the touchpad.

  • 15. 
    A user reports that their laptop screen has went very dull.What would be a suitable troubleshooting check to carry out?
    • A. 

      Check if the laptop is now on battery power.

    • B. 

      Plug in a new monitor to test the video card.

    • C. 

      Reinstall the video drivers.

    • D. 

      Run a virus scan.

  • 16. 
    • A. 

      CHKDSK

    • B. 

      DEFRAG

    • C. 

      DHCP

    • D. 

      NTBACKUP

  • 17. 
    • A. 

      Install an extra fan in the case.

    • B. 

      Install an extra hard disk.

    • C. 

      Install an Uninterruptable Power Supply (UPS).

    • D. 

      Move the PCs to a cooler room.

  • 18. 
    To restore a deleted file in Windows which utility could be used?
    • A. 

      My computer

    • B. 

      My network places

    • C. 

      Recycle bin

    • D. 

      Windows search

  • 19. 
    • A. 

      256 MB

    • B. 

      512 MB

    • C. 

      768 MB

    • D. 

      1 GB

  • 20. 
    • A. 

      EXT3

    • B. 

      FAT 64

    • C. 

      WIN7FS

    • D. 

      NTFS

  • 21. 
    • A. 

      DVD

    • B. 

      Firewall

    • C. 

      Hub

    • D. 

      Hard disk

  • 22. 
    • A. 

      A long, complex password.

    • B. 

      A long, complex password, and a finger print scanner.

    • C. 

      Three passwords.

    • D. 

      Power on password.

  • 23. 
    As a technician, which of the following procedures would be safest when lifting heavy equipment onto a repair bench?
    • A. 

      Break the equipment into smaller parts

    • B. 

      Get assistance from another technician

    • C. 

      Leave the job to another technician

    • D. 

      Seek assistance from the nearest computer user

  • 24. 
    Which of the following drives are configurable via a jumper?
    • A. 

      FDD

    • B. 

      SATA

    • C. 

      PATA (IDE)

    • D. 

      SSD

  • 25. 
    Which of the following is added to the end of a shared directory name that will hide the shared directory ?
    • A. 

      $

    • B. 

      @

    • C. 

      %hide%

    • D. 

      #

  • 26. 
    Mark, a technician is on the phone with a customer.Mark receives another incoming call from his mate Bob. Which of the following is the BEST course of action?
    • A. 

      Avoid the incoming call from Bob and call back later.

    • B. 

      Forward the customer to another technician

    • C. 

      Ask the customer's permission to put them on hold.

    • D. 

      Put the customer on hold just for a few minutes.

  • 27. 
    Steve the technician needs to find out if a scheduled task completed without error.Which of the following tools would allow the technician to verify the task status?
    • A. 

      Performance Monitor

    • B. 

      Device Manager

    • C. 

      Task Manager

    • D. 

      Event Viewer

  • 28. 
    As a technician, you receive a call from an angry and frustrated customer who is having problems with their PC.Which one of the following should you do first?
    • A. 

      Demonstrate your knowledge to the user using technical language.

    • B. 

      Hang up the telephone.

    • C. 

      Listen carefully to what the customer has to say and calmly recommend the best course of action.

    • D. 

      Respond to the customer in a stern and loud fashion. Respond to the customer in a stern and loud fashion. Respond to the customer in a stern and loud fashion.

  • 29. 
    Which of the following can be used to prevent changes to the BIOS?
    • A. 

      Hardware tokens

    • B. 

      Passwords

    • C. 

      EFS

    • D. 

      TPM

  • 30. 
    You are a technician responsible for security. You make a full system backup every Sunday night then an Incremental backup every evening at 10 pm.On Wednesday morning your system fails you need to restore all the files. Which of the following will restore all your data?
    • A. 

      Restore the full backup From Sunday

    • B. 

      Restore the full backup and Monday and Tuesdays incremental backups

    • C. 

      Restore the full backup plus Tuesdays Incremental backup

    • D. 

      Restore from the incremental backup taken on Tuesday

  • 31. 
    What do you need to configure printer pooling?
    • A. 

      Two printers that are from the same manufacturer.

    • B. 

      Two printers that use the same driver.

    • C. 

      A printer with dual output.

    • D. 

      Two printers that are in different locations.

  • 32. 
    You need to test the printer in a clients home.What should you do?
    • A. 

      Go to the documents folder and print any Word doc you find.

    • B. 

      Print something of the internet.

    • C. 

      Use the printers test page function and print that.

    • D. 

      Print a screen dump of the clients desktop.

  • 33. 
    Your clients’ laptop is in need of a new battery, how do you dispose of the old battery.
    • A. 

      Put it in the bin.

    • B. 

      Discharge it properly and put it in the bin.

    • C. 

      Send it to a recycling depot.

    • D. 

      Keep it for further use.

  • 34. 
    You need to change the timing option on a dual boot screen in a windows 7, which of the following would you use to achieve this?
    • A. 

      MSCONFIG

    • B. 

      NSLOOKUP

    • C. 

      BCDEDIT

    • D. 

      BOOT.INI

  • 35. 
    As a technician you wish to enable setting in the BIOS that will prompt a user to enter their password every time the laptop performs a POST. What should you configure?
    • A. 

      Administrator password

    • B. 

      Local user security

    • C. 

      Power on password

    • D. 

      User account control

  • 36. 
    You are fixing a PC in the HR Department when you overhear the HR Manager planning to give your mate the sack . What should you do?
    • A. 

      Go to your Union Rep and tell him what you heard.

    • B. 

      Nothing you are bound by the rule of confidentiality.

    • C. 

      Tell the HR Manager you have overheard his conversation and you think he is wrong.

    • D. 

      Tell your mate what is going to happen.