Alpine Club Restyle Salesperson Certification Test

15 Questions

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Alpine Club Restyle Salesperson Certification Test

Answer the questions correctly to qualify for Alpine Club Restyle rewards!


Questions and Answers
  • 1. 
    Email address
  • 2. 
    Alpine Dealer Account Number
  • 3. 
    Store Name
  • 4. 
    Store address
  • 5. 
    Store city
  • 6. 
    Store State
  • 7. 
    Store zip code
  • 8. 
    What are the five steps in the Premium Restyle Sales Process?
    • A. 

      Talk, Listen, Qualify, Close, Check

    • B. 

      Ask, Qualify, Sell, Step-up, Install

    • C. 

      Look, Listen, Demo, Sell, Install

    • D. 

      Greet, Ask, Show, Close, White Glove Treatment

  • 9. 
    What is the first thing you should do when a customer walks into your store?
    • A. 

      Stay behind your desk and look at your screen

    • B. 

      Allow the customer to look around the store

    • C. 

      Walk around the counter, and welcome the customer to your store with a smile and a handshake

    • D. 

      Wait until the customer approaches you

  • 10. 
    During the "Ask" phase of the sales process, what important information are you trying to get from your customer?
    • A. 

      How much money they make at their job

    • B. 

      Information about their vehicle lifestyle in order to show them product benefits that make sense

    • C. 

      What type of shoes and watch they own

    • D. 

      How much their budget is for a system

  • 11. 
    During the "Ask" phase, which tactic works best in order to find out the most about the customer's vehicle lifestyle?
    • A. 

      Ask what they do with their truck

    • B. 

      Ask how much they spent on their truck

    • C. 

      Ask what kind of wheels they have on their truck

    • D. 

      Ask if they use their truck to tow

  • 12. 
    During the "show" phase of the sales process, which features are most important to show the customer?
    • A. 

      Every feature available in the unit

    • B. 

      The features that I like the most

    • C. 

      Bluetooth

    • D. 

      The features most relevant to the customer's vehicle lifestyle

  • 13. 
    What is the best way to present the Restyle product during the "Show" phase?
    • A. 

      On a computer screen using the Alpine website

    • B. 

      In an actual working product on your demo floor

    • C. 

      On a flyer

    • D. 

      On a non-working product in a glass case

  • 14. 
    What is the single most important thing to do during the "Close" phase?
    • A. 

      Ask the customer how much they have to spend

    • B. 

      Ask the customer if they would like to improve the sound of their system

    • C. 

      Ask for the sale

    • D. 

      Tell the customer about your store's financing options

  • 15. 
    During the "White Glove Treatment", what should you show the customer how to do before they leave your store?
    • A. 

      Pair their phone to their new Restyle system

    • B. 

      Access their vehicle information

    • C. 

      Set up the favorites function

    • D. 

      Enter a navigation address

    • E. 

      All of the above