Mrs E Ch 8 Communicating With Patients

25 Questions | Total Attempts: 465

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Mrs E Ch 8 Communicating With Patients

Questions and Answers
  • 1. 
    Ways to improve communication with patients include all the following EXCEPT
    • A. 

      Use simple, everyday language

    • B. 

      Match your approach to the patient's level of understanding

    • C. 

      Communicate with all patients the same way

    • D. 

      Identify any barriers to communication, such as a language barrier

  • 2. 
    Which of the following would be a medical complaint?
    • A. 

      Poor referral follow-up

    • B. 

      Billing issue over amount charged for office visit

    • C. 

      Waiting too long before being seen by the doctor

    • D. 

      Slow telephone response time from the doctor

  • 3. 
    Handling complaints from patients include all the following EXCEPT
    • A. 

      Always notify the office manager when a complaint has been made

    • B. 

      Interrupt the doctor with the complaint only if a lawsuit is threatened

    • C. 

      Take all complaints seriously

    • D. 

      Reassure the patient that the complaint will be investigated

  • 4. 
    When dealing with patients, remember that
    • A. 

      Cultural foods and customs can affect complaince to treatment

    • B. 

      All cultures have the same beliefs about medical care

    • C. 

      With careful explanations, the patient will accept your beliefs about treatment

    • D. 

      Cultural differences play an extremely minor role in health care

  • 5. 
    When caring for a patient with a hearing disability, it is best to
    • A. 

      Use only written communications when providing care

    • B. 

      Provide only verbal directions to prevent confusion

    • C. 

      Speak extremely slow and loud

    • D. 

      Use hand gestures and facial expressions as cues

  • 6. 
    Which of the following is NOT true about aging?
    • A. 

      Vision and hearing decline.

    • B. 

      Sense of smell decreases

    • C. 

      You need to shout when speaking with the elderly patient

    • D. 

      You need to avoid lengthy explanations about treatments

  • 7. 
    Patients with decreased intelligence need
    • A. 

      More time for recall of information

    • B. 

      Small portions of information at a time

    • C. 

      Material presented to them at their level of understanding

    • D. 

      All of the above

  • 8. 
    Mentally impaired patients learn by
    • A. 

      Repetition

    • B. 

      Reading books on their level of intellecutal ability

    • C. 

      Abstract thinking

    • D. 

      None of the above

  • 9. 
    A developmentally delayed patient
    • A. 

      Is mentally impaired

    • B. 

      Is only mentally delayed

    • C. 

      Should be treated based on chronological age

    • D. 

      Should be treated based on level of maturation

  • 10. 
    Which area of patient information should be considered when extablishing a communication process?
    • A. 

      Intelligence

    • B. 

      Cultural beliefs

    • C. 

      Age

    • D. 

      All of the above

  • 11. 
    In dealing with patient with limited understanding, the M.A. should
    • A. 

      Give no explanations, the patient may not understand anyway

    • B. 

      Make explanations short and simple, the less said, the better

    • C. 

      Give explanations slowly, and explain as you go along

    • D. 

      Be direct, make your statements general

  • 12. 
    When dealing with sight-impaired patients, the M.A. should
    • A. 

      Automatically take their arm to guide them

    • B. 

      Ask "Do you need help"? or "How can I help you"?

    • C. 

      Do nothing, the patient knows what he or she is doing

    • D. 

      Have the receptionist deal with patient

  • 13. 
    Factors that reduce the effectiveness of communication include
    • A. 

      Language barriers

    • B. 

      Cultural differences

    • C. 

      Geographic idiosyncrasies

    • D. 

      Both A and C

    • E. 

      All of the above

  • 14. 
    Handling patients' complaints promplty
    • A. 

      Can prevent lawsuits

    • B. 

      Can keep a good relationship with patients

    • C. 

      Will meet guidelines set forth by Medicare

    • D. 

      All of the above

  • 15. 
    Treatment plans should take into consideration all the following EXCEPT
    • A. 

      Patient's level of intelligence

    • B. 

      Amount of time needed to discuss treatment plan

    • C. 

      Cultural beliefs

    • D. 

      Any disabilities the patient may have

  • 16. 
    Information that is already known by the patient is based on cognitive learning
    • A. 

      True

    • B. 

      False

  • 17. 
    Patient education relies only on the M.A.'s ability to teach
    • A. 

      True

    • B. 

      False

  • 18. 
    Physical barriers such as tremors or decreased hearing are part of the patient's cognitive learning ability
    • A. 

      True

    • B. 

      False

  • 19. 
    Psychomotor learning is based on the patient's ability to use their social skills.
    • A. 

      True

    • B. 

      False

  • 20. 
    In teaching Mrs. Jones how to self-adminstering her insulin, the  M.A. must pay attention to the patient's psychomotor skills.
    • A. 

      True

    • B. 

      False

  • 21. 
    Barrier to effective communication
    • A. 

      Litigation

    • B. 

      Holistic

    • C. 

      Parroting

    • D. 

      Maturation

    • E. 

      Reflection

  • 22. 
    Positive communication technique
    • A. 

      Litigation

    • B. 

      Holistic

    • C. 

      Parroting

    • D. 

      Maturaton

    • E. 

      Reflection

  • 23. 
    Growth and development process involving physical, social, and emotional functioning
    • A. 

      Litigation

    • B. 

      Holistic

    • C. 

      Parroting

    • D. 

      Maturation

    • E. 

      Reflection

  • 24. 
    Care invloves all the health needs of the patient
    • A. 

      Ligation

    • B. 

      Holistic

    • C. 

      Parroting

    • D. 

      Maturation

    • E. 

      Reflection

  • 25. 
    Lawsuit
    • A. 

      Litigation

    • B. 

      Holistic

    • C. 

      Parroting

    • D. 

      Maturation

    • E. 

      Reflection

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