Mrs E Ch 8 Communicating With Patients
- 1.Ways to improve communication with patients include all the following EXCEPT
- A.
Use simple, everyday language
- B.
Match your approach to the patient's level of understanding
- C.
Communicate with all patients the same way
- D.
Identify any barriers to communication, such as a language barrier
- 2.Which of the following would be a medical complaint?
- A.
Poor referral follow-up
- B.
Billing issue over amount charged for office visit
- C.
Waiting too long before being seen by the doctor
- D.
Slow telephone response time from the doctor
- 3.Handling complaints from patients include all the following EXCEPT
- A.
Always notify the office manager when a complaint has been made
- B.
Interrupt the doctor with the complaint only if a lawsuit is threatened
- C.
Take all complaints seriously
- D.
Reassure the patient that the complaint will be investigated
- 4.When dealing with patients, remember that
- A.
Cultural foods and customs can affect complaince to treatment
- B.
All cultures have the same beliefs about medical care
- C.
With careful explanations, the patient will accept your beliefs about treatment
- D.
Cultural differences play an extremely minor role in health care
- 5.When caring for a patient with a hearing disability, it is best to
- A.
Use only written communications when providing care
- B.
Provide only verbal directions to prevent confusion
- C.
Speak extremely slow and loud
- D.
Use hand gestures and facial expressions as cues
- 6.Which of the following is NOT true about aging?
- A.
Vision and hearing decline.
- B.
Sense of smell decreases
- C.
You need to shout when speaking with the elderly patient
- D.
You need to avoid lengthy explanations about treatments
- 7.Patients with decreased intelligence need
- A.
More time for recall of information
- B.
Small portions of information at a time
- C.
Material presented to them at their level of understanding
- D.
All of the above
- 8.Mentally impaired patients learn by
- A.
Repetition
- B.
Reading books on their level of intellecutal ability
- C.
Abstract thinking
- D.
None of the above
- 9.A developmentally delayed patient
- A.
Is mentally impaired
- B.
Is only mentally delayed
- C.
Should be treated based on chronological age
- D.
Should be treated based on level of maturation
- 10.Which area of patient information should be considered when extablishing a communication process?
- A.
Intelligence
- B.
Cultural beliefs
- C.
Age
- D.
All of the above
- 11.In dealing with patient with limited understanding, the M.A. should
- A.
Give no explanations, the patient may not understand anyway
- B.
Make explanations short and simple, the less said, the better
- C.
Give explanations slowly, and explain as you go along
- D.
Be direct, make your statements general
- 12.When dealing with sight-impaired patients, the M.A. should
- A.
Automatically take their arm to guide them
- B.
Ask "Do you need help"? or "How can I help you"?
- C.
Do nothing, the patient knows what he or she is doing
- D.
Have the receptionist deal with patient
- 13.Factors that reduce the effectiveness of communication include
- A.
Language barriers
- B.
Cultural differences
- C.
Geographic idiosyncrasies
- D.
Both A and C
- E.
All of the above
- 14.Handling patients' complaints promplty
- A.
Can prevent lawsuits
- B.
Can keep a good relationship with patients
- C.
Will meet guidelines set forth by Medicare
- D.
All of the above
- 15.Treatment plans should take into consideration all the following EXCEPT
- A.
Patient's level of intelligence
- B.
Amount of time needed to discuss treatment plan
- C.
Cultural beliefs
- D.
Any disabilities the patient may have
- 16.Information that is already known by the patient is based on cognitive learning
- A.
True
- B.
False
- 17.Patient education relies only on the M.A.'s ability to teach
- A.
True
- B.
False
- 18.Physical barriers such as tremors or decreased hearing are part of the patient's cognitive learning ability
- A.
True
- B.
False
- 19.Psychomotor learning is based on the patient's ability to use their social skills.
- A.
True
- B.
False
- 20.In teaching Mrs. Jones how to self-adminstering her insulin, the M.A. must pay attention to the patient's psychomotor skills.
- A.
True
- B.
False
- 21.Barrier to effective communication
- A.
Litigation
- B.
Holistic
- C.
Parroting
- D.
Maturation
- E.
Reflection
- 22.Positive communication technique
- A.
Litigation
- B.
Holistic
- C.
Parroting
- D.
Maturaton
- E.
Reflection
- 23.Growth and development process involving physical, social, and emotional functioning
- A.
Litigation
- B.
Holistic
- C.
Parroting
- D.
Maturation
- E.
Reflection
- 24.Care invloves all the health needs of the patient
- A.
Ligation
- B.
Holistic
- C.
Parroting
- D.
Maturation
- E.
Reflection
- 25.Lawsuit
- A.
Litigation
- B.
Holistic
- C.
Parroting
- D.
Maturation
- E.
Reflection
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