Mr Vitamins Procedures

16 Questions

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Vitamin Quizzes & Trivia

A Private quiz for the staff of Mr Vitamins


Questions and Answers
  • 1. 
  • 2. 
    What is the defintition of a "Healthfood Only" Brand
    • A. 

      A brand that is available in Chemists and Supermarkets and Selected Health food stores.

    • B. 

      A brand that a "mini consult" must be provided and a customer file must be set up in the system before the item can be sold.

    • C. 

      A brand available exclusively in Health Food Stores.

  • 3. 
    Which of the following is a Health Food Only brand
    • A. 

      Blackmores

    • B. 

      Nutralife

    • C. 

      Bio Organics

    • D. 

      Swisse

  • 4. 
    If you can not find a particular product requested by a customer you must:
    • A. 

      Check back stock

    • B. 

      Check with a manager to find out if there is any stock, and when the stock is expected to come in.

    • C. 

      Put the customer's details in the customer order book.

    • D. 

      All of the above

  • 5. 
    Customers are encouraged to used their own personal bags to collect products from the shelves.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which of the following is a practitioner only brand?
    • A. 

      Fusion

    • B. 

      Lifestream

    • C. 

      Medi Herb

    • D. 

      Thompson's

  • 7. 
    If a customer purchases a large sports bucket that does not fit in a bag you must:
    • A. 

      Tell them to pay at the front till.

    • B. 

      Tell them to buy a smaller product

    • C. 

      Attach their receipt to the top of the bucket and advise them to show the receipt to the staff at the front counter on the way out.

  • 8. 
    You must not ________________ over the phone
    • A. 

      Give out opening hours

    • B. 

      Give naturopathic advice or prices

    • C. 

      Take customer orders

  • 9. 
    What is missing on this credit card receipt?
    • A. 

      The amount is not circled

    • B. 

      Approved is not circled

    • C. 

      The last 3 digits of the credit card number are not circled

    • D. 

      There is no drivers licence number or phone number.

    • E. 

      All of the above

  • 10. 
    How many staff members must be at the front counter?
    • A. 

      Two at all times

    • B. 

      One. The other person can leave to go and get stock.

  • 11. 
    Who's job is it to ensure that stock is rotated, to check used by dates and to ensure that shelf talkers are up to date and neat and tidy.
    • A. 

      The managers

    • B. 

      All staff

    • C. 

      The person who orders that product.

  • 12. 
    Upstairs:Heavy items should be stacked:
    • A. 

      On a supporting wall

    • B. 

      Anywhere

    • C. 

      In the staff room

  • 13. 
    You must arrive:
    • A. 

      At the time you shift starts.

    • B. 

      Allocating enough time so that you are ready, in uniform and on the floor 5 minutes before the start of your shift.

  • 14. 
    Time off:If you need to organise a day off, who is responsible for finding a replacement staff member?
    • A. 

      You.

    • B. 

      A Manager

  • 15. 
    What is the discount given to staff off products in the store?
    • A. 

      30% off the RRP

    • B. 

      10% of the already discounted price

    • C. 

      30% off the already discounted price

  • 16. 
    A customer has come in saying that Blackmores Macu-Vision is being sold by a competitor for $27.95. We are selling it for $29.95. Once the competitor's price has been verified, we would offer them the product for:
    • A. 

      $29.95

    • B. 

      $27.95

    • C. 

      $25

    • D. 

      $27.55