Anz Monthly Quiz July 2012

30 Questions

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Calendar Quizzes & Trivia

To check for understanding of the changes that happen over the last month.


Questions and Answers
  • 1. 
    What is the new spectrum url?
    • A. 

      Http://10.98.216.171/spectrum/

    • B. 

      Http://10.98.216.172/spectrum/

    • C. 

      Http://10.99.216.171/spectrum/

    • D. 

      Http://10.99.216.172/spectrum/

  • 2. 
    What information do we need to obtain from ANZ before accepting the case otherwise the case will be declined?    
    • A. 

      Ping Test Result

    • B. 

      Trace Route Result

    • C. 

      BSB / Cost Centre

    • D. 

      Incident Description

  • 3. 
    Where do we put the BSB Number / CC in Remedy?
    • A. 

      Remarks 4

    • B. 

      Remarks 5

    • C. 

      Mobile Number

    • D. 

      Desk Location

  • 4. 
    How many days/time do we follow-up through email for a case before calling the respective party to ensure we are on top of the issue:
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 5. 
     What is the username and password for Riverbed device.       
  • 6. 
    What Riverbed alarm should be tagged as internal case (Meaning should not be disclosed to ANZ) this threshold alarm should be identified and treated via monthly capacity management monitoring.
    • A. 

      Asymmetric Routing

    • B. 

      Admission Control

    • C. 

      Hard Disk failure

    • D. 

      None of the Above

  • 7. 
    What is the URL of our eNet Portal (For NNI report generation)
    • A. 

      Http://portal.enetmanager.singtel.ncs.com/

    • B. 

      Http://portal.enetmanager.singtel.M1.com/

    • C. 

      Http://portal.enetmanager.singtel.ghdcom/

    • D. 

      Http://portal.enetmanager.singtel.com/

  • 8. 
    After Discovering the device/s in e-Health and Remedy what tracker do we need to update?
    • A. 

      On-boarding Tracker

    • B. 

      RFO Tracker

    • C. 

      CMDB

    • D. 

      None of the above

  • 9. 
    What is the new username and password of e-net portal?    
    • A. 

      U: ANBK P: AN2012BK

    • B. 

      U: ANKB P: AN2012BK

    • C. 

      U: ANBK P: AN2102BK

    • D. 

      U: ANKB P: AN2102BK

  • 10. 
    What command to use to know the ISDN connection?  
    • A. 

      Show ISDN

    • B. 

      Show ISDN History

    • C. 

      Show ISDN Stat

    • D. 

      None of the Above

  • 11. 
    Before accepting an Incident / Request what needs to be checked first?  
    • A. 

      Incident / Request have a huge impact to the service.

    • B. 

      Incident / Request has been logged to HP with a respective DW#

    • C. 

      Incident / Request raised by ANZ.

    • D. 

      All of the Above

  • 12. 
    Who do we need to call if our Tokens are locked and we want it to be unlocked?  
    • A. 

      RSA

    • B. 

      Alphawest EMC

    • C. 

      PSSC

    • D. 

      Emmanuel Cordial

  • 13. 
    After discovering the device into spectrum we would need to modify the asset information with the following information: DCM Timeout :                                                 10500 Alarm On Link Down Trap:                           Check Status Poll Interval:                                                       180 Poll Port Status:                                                Yes AssertLinkDownAlarm:                                     Yes
    • A. 

      True

    • B. 

      False

  • 14. 
    Who is the approving authority for EMS Change Control Process?  
    • A. 

      Fiona Teo

    • B. 

      Isa Bin Mohd

    • C. 

      Christian Lim

    • D. 

      None of the Above

  • 15. 
    What should you do if you see auto-logging tickets starting to flood remedy?    
    • A. 

      Inform team lead, login all devices logged in the tickets

    • B. 

      Inform team lead, put all tickets to pending and resume ops work

    • C. 

      Inform team lead, check for trending of the tickets logged and provide suggestion to team lead

    • D. 

      Inform team lead, put all tickets to pending, check and login for high severity devices/sites, and update tickets

  • 16. 
    Scenario: ANZ Local I.T. from Laos sent a request to EMC saying they want to change the display name, what you need to do first?  
    • A. 

      Decline the case as this is for BAU

    • B. 

      Raise a ticket and route them to HP to proceed

    • C. 

      Accept the case and escalate to Tier 2 Engineer.

    • D. 

      All of the Above

  • 17. 
    What SH command was ceased for usage that caused a router to crash and reboot at SG101 Telepark? The suspected root cause was due to multiple users executing this command in the router.  
    • A. 

      Show Log

    • B. 

      Show Ip vrf

    • C. 

      Show dmvpn

    • D. 

      Show ip bgp sum

  • 18. 
    What are we going to put in the resolution field for false alarm?
    • A. 

      False

    • B. 

      False Alarm

    • C. 

      Device Up and Running

    • D. 

      Up and Stable

  • 19. 
    Scenario: A request has been sent to EMC with DW# indicating that they want to have IP allocation and new VLAN ID Request.
    • A. 

      Acknowledge the case and escalate to L2 Engineer

    • B. 

      Decline the case and route it to BAU

    • C. 

      Decline the case as this should be routed to [email protected]

    • D. 

      None of the above

  • 20. 
    Who is our new NCS Operation Manager?  
    • A. 

      Isa Bin Mohd

    • B. 

      Carina Mana

    • C. 

      Emmanuel Cordial

    • D. 

      Fiona Teo

  • 21. 
    What command to use if you want to see if they asked you to check if CRC error is increasing on the interface?
    • A. 

      Show crc error

    • B. 

      Show interface

    • C. 

      Show error

    • D. 

      Show crc

  • 22. 
    What are the countries that should be declined when they raised an IPTEL Incident/Request
    • A. 

      India

    • B. 

      Australia

    • C. 

      Philippines

    • D. 

      Laos

    • E. 

      All of the Above

    • F. 

      None of the Above

  • 23. 
    If you receive an RTT Mon alarms what logs you need to extract?  
    • A. 

      Sh ver

    • B. 

      Sh DMVPN

    • C. 

      Sh ip bgp sum

    • D. 

      Sh ISDN

    • E. 

      Sh ip eigrp vrf ANZ_BRANCH and “local branch ex: TAIWAN_BRANCH” nei

    • F. 

      Sh log

    • G. 

      Sh netconf counters

    • H. 

      Sh clo

    • I. 

      All of the Above

  • 24. 
    The following classification should be use in the resolution classification Categorization. Operational Categorization: Tier 1: Fault Tier 2: Others Tier 3: Others Product Categorization: Tier 1: Hardware
    • A. 

      True

    • B. 

      False

  • 25. 
    If we received a request indicating that they want to configure 50 ports to whom do we need to escalate the case.
    • A. 

      PSSC

    • B. 

      ANZ Network Provisioning

    • C. 

      ANZ BAU

    • D. 

      Emmanuel Cordial

  • 26. 
    What items do we remove from the router logs by using the search function (CTRL + F) in notepad as part of our effort to remove critical information before sending out the logs to recipients:
    • A. 

      Username

    • B. 

      Password

    • C. 

      User

    • D. 

      Router

    • E. 

      Key

    • F. 

      Ping

    • G. 

      Enable

    • H. 

      Snmp

  • 27. 
    On Remarks field we fill in the necessary information Remark 1: AHD Remark 2: Docket/IM Remark 3: DW#
    • A. 

      True

    • B. 

      False

  • 28. 
    For High Memory utilization alarm, what logs do you need to extract:  
    • A. 

      Show ver

    • B. 

      Show IP eigrp nei

    • C. 

      Show processes cpu sorted

    • D. 

      Show run

    • E. 

      Show processes cpu history

    • F. 

      Show snmp

    • G. 

      Show processes memory sorted

    • H. 

      Show sampler

    • I. 

      Show log

    • J. 

      Show DMVPN

    • K. 

      Show clock

    • L. 

      Show tech-support

    • M. 

      Show IP BGP Sum

  • 29. 
    When we received a Suppressed Alarm we need to do the following: 1.       Screenshot the whole topology view in Spectrum of the site container. 2.       Select the suppressed device in the topology and click on the Root Cause tab as shown in the screenshot. Screenshot the root cause.
    • A. 

      True

    • B. 

      False

  • 30. 
    BONUS: At the end of a banquet 10 people shake hands with each other. How many handshakes will there be in total?
    • A. 

      100

    • B. 

      90

    • C. 

      50

    • D. 

      45

    • E. 

      25