This module will give an overview of the duties and process of the Account Implementation Management Program. Role of Account Implementation ManagerShipment Analysis for Custom PricingRFI and RFPsProject ManagementYou are able to view and navigate through the following PowerPoint presentation and document during the process of taking the quiz.
Supports the sales team without being in a sales role.
Reports to the Software Support function.
Supports external customers and the sales process.
Is the lead point of contact for Project Management when assigned to large accounts.
All of the above.
True
False
True
False
True
False
True
False
CAMs should obtain a sample of shipping data from the customer.
Shipping data is usually an extract of shipment history from a shipping system.
Data can sometimes be an electronic version of an invoice.
All of the above.
A and B only.
A full year’s worth.
A month’s worth.
A week’s worth.
None of the above.
Excel
Access
Word
Flat file delimited (tab, comma, etc.)
All of the above.
All but C.
True
False
True
False
Can be where the process of selecting a new carrier begins.
Allows for a company to distribute a series of questions to all prospective vendors that will allow for a consistent evaluation.
Provides information from which the company can decide which vendors will advance to the RFP phase.
Allows a prospective vendor to provide a quote for services.
All of the above.
All but D.
Outline minimum requirements that must be agreed to.
Have shipping history included so that an appropriate cost analysis can be done to determine the best pricing proposal.
Take from 6 weeks to 6 months to progress through.
All of the above.
These opportunities are to be forwarded to the Director of Sales for initial review.
If approved to move forward, the project will be assigned to an RSM.
The turnaround time is long and the information can be inconsistent because the AIM doses not have information that can be readily pasted into an RFP questionnaire.
All of the above.
True
False
True
False
True
False
Phase 1 – Prerequisites
Phase 2 – Blue Ribbon Process – Implementation Management
Phase 3 – Disengagement
Phase 4 – Customer Appreciation Event Planning
All of the above.
All but D.
True
False
True
False
True
False
True
False
Conduct detailed analysis from customer provided shipment data.
Organize and host customer appreciation events.
Coordinate ongoing conference calls and meetings to discuss customer specific needs.
Assemble subject matter experts on cross-functional teams to support those needs.
All of the above.
All but B.
Project Manage the onboarding customer through the first 2 years of the business relationship.
Provide detailed analytics of customer shipments and deliveries through the network.
Ensure correct billing to the customer through an audit process called “First Invoice Review”.
Disengagement: releasing responsibility to the SAG team only.
All of the above.
B and C only.
The CAM remains the account owner.
CAMs will be copied in all communication between the AIM and the customer.
If the AIM has not been copied in on key communication, the CAM should copy in him/her.
All of the above.
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