Module 1 Quiz

10 Questions | Total Attempts: 33

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Module Quizzes & Trivia

Please read through all of Module 1 before taking this quiz. A summary is provided in slide show format on the first page of the module for you to review. The goal is to achieve a score of 100% on this quiz. You are able to take this quiz more than once. Please email your supervisor or trainer with the certifiicate you will recieve at the end of the quiz upon passing. Simply copy and paste the certificate provided at then end of a successful quiz into an email addressed to your trainer or supervisor.


Questions and Answers
  • 1. 
    Because of State liability laws, children, age _____ and under, must be accompanied by an adult and supervised at all times.   
    • A. 

      5

    • B. 

      9

    • C. 

      12

    • D. 

      7

    • E. 

      18

  • 2. 
    Council and staff have determined that customers should refrain from the following behaviors while on library premises:  
    • A. 

      Making disruptive noises or gestures.

    • B. 

      Soliciting

    • C. 

      Sleeping

    • D. 

      Talking

    • E. 

      A, B, and C are correct

  • 3. 
    If a child’s behavior is creating a negative experience for other patrons, the librarians job is to:
    • A. 

      Ignore the situation.

    • B. 

      Reprimand the child’s caregiver and provide them a copy of our service policy.

    • C. 

      Bring the behavior to the caregiver’s attention and help restore an environment that allows all to be successful.

    • D. 

      Entertain and distract the child to restore the peace.

    • E. 

      Immediately ask the caregiver and child to leave.

  • 4. 
    If you must hand off a patron to another staff member, before sending the patron away, you should:
    • A. 

      Send the information ahead of the patron that will make the transaction successful.

    • B. 

      Just send the patron with a note to save time.

    • C. 

      Call ahead and verify the situation with the patron's next point of contact before sending them.

    • D. 

      Both A and C

    • E. 

      Neither A or B

  • 5. 
    The ALA issued The Freedom to Read Statement in order to advocate _____________________.
    • A. 

      Literacy

    • B. 

      Open access to information

    • C. 

      Increased federal library funding

    • D. 

      Censorship

    • E. 

      Guidelines as to requiring parental consent to allow youth access to materials outside of the juvenile collection.

  • 6. 
    While the ALA’s Freedom to Read Statement and Library Bill of Rights advocate for the right to read freely, an exception is made for materials considered dangerous to the general good of the public by the majority.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the Following is NOT a way to overcome a common service barrier?
    • A. 

      Avoid library jargon

    • B. 

      Talking slower and louder to patron who are not native English speakers.

    • C. 

      Asking “Did that answer your question?”

    • D. 

      Answers A, C, and E

    • E. 

      Use active listening skills

  • 8. 
    Barriers to Service are:
    • A. 

      Technology related difficulties a patron experiences.

    • B. 

      Cultural and educational issues that interfere with communication.

    • C. 

      Physical objects that make it less convienient to communicate with staff or perform a task.

    • D. 

      Patron account blocked due to overdues.

    • E. 

      Answers A, B, and C are correct.

  • 9. 
    Which examples below are examples of how to best deal with a particularly hectic and busy time at the reference desk.
    • A. 

      Triage the patrons for easy directional questions and circulation questions that can be handled quickly.

    • B. 

      Send all time consuming questions to a different service area.

    • C. 

      Tell people you’ll be with them as soon as you can, acknowledge them as they approach you.

    • D. 

      “Start” a patron looking or searching and get back to them periodically to help/assist their search.

    • E. 

      Answers A, C, and D.

  • 10. 
    Which are examples of ways you can makepatrons feel welcome in the library?
    • A. 

      Greet children politely and age appropriately .

    • B. 

      Approach them if you feel they are not seeking out your help and could use some assistance.

    • C. 

      Treat youth requests as seriously as you would with any adult patron.

    • D. 

      Make eye contact, keep your attention on patrons, and look ready to help.

    • E. 

      All of the above.