Making disruptive noises or gestures.
A, B, and C are correct
Ignore the situation.
Reprimand the child’s caregiver and provide them a copy of our service policy.
Bring the behavior to the caregiver’s attention and help restore an environment that allows all to be successful.
Entertain and distract the child to restore the peace.
Immediately ask the caregiver and child to leave.
Send the information ahead of the patron that will make the transaction successful.
Just send the patron with a note to save time.
Call ahead and verify the situation with the patron's next point of contact before sending them.
Both A and C
Neither A or B
Open access to information
Increased federal library funding
Guidelines as to requiring parental consent to allow youth access to materials outside of the juvenile collection.
Avoid library jargon
Talking slower and louder to patron who are not native English speakers.
Asking “Did that answer your question?”
Answers A, C, and E
Use active listening skills
Technology related difficulties a patron experiences.
Cultural and educational issues that interfere with communication.
Physical objects that make it less convienient to communicate with staff or perform a task.
Patron account blocked due to overdues.
Answers A, B, and C are correct.
Triage the patrons for easy directional questions and circulation questions that can be handled quickly.
Send all time consuming questions to a different service area.
Tell people you’ll be with them as soon as you can, acknowledge them as they approach you.
“Start” a patron looking or searching and get back to them periodically to help/assist their search.
Answers A, C, and D.
Greet children politely and age appropriately .
Approach them if you feel they are not seeking out your help and could use some assistance.
Treat youth requests as seriously as you would with any adult patron.
Make eye contact, keep your attention on patrons, and look ready to help.
All of the above.