Mlq - St - April 2011
MLQ - ST - April 2011
- 1.The April e-flyer was sent out on April 12 – what was the product focus?
- A.
WEB Essentials & Bell Apps
- B.
Total Protection
- C.
CISCO Products
- D.
Domain Name Services, Web Hosting & Toll-Free Phone Service
- 2.Customer calls into the queue – has an existing DSL service and has 2 computers – after questioning it is determined that the customer would benefit from Total Protection. What is the current promotional offer in place for this scenario?
- A.
$35.00 monthly fee for duration of DSL Contract plus waiver of VAS activation fee $15.00
- B.
$30.00 monthly fee for 12 months savings of $5.00 monthly plus waiver of VAS activation fee $15.00
- C.
$15.00 monthly fee for 12 months saving $5.00 monthly plus waiver of VAS activation fee $15.00
- D.
$30.00 monthly fee savings of $5.00 monthly for as long as customer has Total Protection plus waiver of VAS Activation fee $15.00
- 3.It is extremely important to always SHARKPROOF on your calls. Check off the statements that are true
- A.
Our service commitment and expert staff is second to none in the industry
- B.
Reinforce that the customer has made a wise decision in choosing Bell: A. Bell is the #1 choice among small businesses, B.72% of small businesses choose Bell for their voice services. C. Bell Internet is the lifeline for 52% of small businesses. C. Bell Internet is the lifeline for 52% of small businesses D. 3000 customers start their business with Bell each month. E. 99.999% service level guarantees, 24/7 network surveillance
- C.
The majority of Canadian companies run their operations on Bell's network
- D.
Based on market feedback Bell is better than Rogers based on price
- E.
Place your trust in Bell’s telecommunications services and you can concentrate on running your business.
- F.
Unlike our competitors, Bell can meet virtually all your requirements – this saves you time by dealing with one supplier for all your needs
- G.
Expand your business with solutions from Bell
- H.
Save money with our bundles and competitive prices
- 4.Bell recently made the decision to stop ABC Billing. What does it stand for and why did we stop this service offering?
- A.
Account Billing Control - Stop sell – grandfathered service
- B.
Administrative Billing Codes - Being replaced with a new product called BCA Billing
- C.
Account Billing Control - Fraudulent Toll Activities
- D.
Adhoc Business Codes - Minimum customers were using it therefore redundant service offering
- 5.The Directory Tool URL has recently been changed. What it the correct URL to launch the english tool?
- A.
Http://dmocsr-d04.on.bell.ca:7200/acrm.jsp;jsessionid=GfcbNySVQ6bF!-1004695168
- B.
Http://directory_tool.bell.ca
- C.
Http://dt.int.bell.ca
- D.
Http:/synapse.directory.tool.ca
- 6.If an Quebec customer calls requesting to install, add, change or disconnect Toll-Free features or International Toll-free where do you transfer them to?
- A.
Business Direct, at 1 866 639-9422
- B.
Centrex Team, at 1 866-247-5701
- C.
Bell Business Market 1 800-310-2355
- D.
Gateways Solutions Quebec 1 866-530-1767
- 7.With EOM there OM Tasks generated – in particular Task 006d. This task is for FWFM-'Incomplete' Reason Codes-Notify Request Due Date Change. What is the SLA associated against this particular task?
- A.
2 Hours
- B.
3 Hours
- C.
4 Hours
- D.
24 Hours
- 8.In March a new offer was launched. What was it called and what was the offer?
- A.
Fibre to the Network (FTTN) New Customers: 50% Guaranteed Speed Waive Full Install, POTS splitter and one jack for the Modem
- B.
Fibre to the Network (FTTN) Existing Customers: 50% Guaranteed Speed
- C.
Fibre to the Node (FTTN) Existing Customers: 50% Guaranteed Speed off plus Waive Full Install, POTS splitter and one jack for the Modem
- D.
Fibre to the Node (FTTN) New Customers: 50% off Guaranteed Speed
- 9.Customer calls into the queue – has an existing DSL service and has 3 computers – after questioning it is determined that the customer would benefit from Web Site Hosting. What is the current promotional offer in place for this scenario?
- A.
10% Off for 12 months plus waiver of $15.00 activation fee
- B.
25% off permanently plus waiver of $15.00 activation fee and one year free domain name registration $30.00 value
- C.
30% off for 12 months plus waiver of $15.00 activation fee and one year free domain name registration $30.00 value
- D.
25% off for one year plus waiver of $15.00 activation fee and one year free domain name registration $30.00 value
- 10.RCF stands for Remote Call Forwarding. Which team handles these requests in Ontario?
- A.
310 Bell
- B.
Centrex
- C.
IPCC
- D.
Mid-Market
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