Mlq - St - April 2011

10 Questions | Total Attempts: 73

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April Quizzes & Trivia

MLQ - ST - April 2011


Questions and Answers
  • 1. 
    The April e-flyer was sent out on April 12 – what was the product focus?
    • A. 

      WEB Essentials & Bell Apps

    • B. 

      Total Protection

    • C. 

      CISCO Products

    • D. 

      Domain Name Services, Web Hosting & Toll-Free Phone Service

  • 2. 
    Customer calls into the queue – has an existing DSL service and has 2 computers – after questioning it is determined that the customer would benefit from Total Protection.  What is the current promotional offer in place for this scenario?
    • A. 

      $35.00 monthly fee for duration of DSL Contract plus waiver of VAS activation fee $15.00

    • B. 

      $30.00 monthly fee for 12 months savings of $5.00 monthly plus waiver of VAS activation fee $15.00

    • C. 

      $15.00 monthly fee for 12 months saving $5.00 monthly plus waiver of VAS activation fee $15.00

    • D. 

      $30.00 monthly fee savings of $5.00 monthly for as long as customer has Total Protection plus waiver of VAS Activation fee $15.00

  • 3. 
    It is extremely important to always SHARKPROOF on your calls.  Check off the statements that are true
    • A. 

      Our service commitment and expert staff is second to none in the industry

    • B. 

      Reinforce that the customer has made a wise decision in choosing Bell: A. Bell is the #1 choice among small businesses, B.72% of small businesses choose Bell for their voice services. C. Bell Internet is the lifeline for 52% of small businesses. C. Bell Internet is the lifeline for 52% of small businesses D. 3000 customers start their business with Bell each month. E. 99.999% service level guarantees, 24/7 network surveillance

    • C. 

      The majority of Canadian companies run their operations on Bell's network

    • D. 

      Based on market feedback Bell is better than Rogers based on price

    • E. 

      Place your trust in Bell’s telecommunications services and you can concentrate on running your business.

    • F. 

      Unlike our competitors, Bell can meet virtually all your requirements – this saves you time by dealing with one supplier for all your needs

    • G. 

      Expand your business with solutions from Bell

    • H. 

      Save money with our bundles and competitive prices

  • 4. 
    Bell recently made the decision to stop ABC Billing.  What does it stand for and why did we stop this service offering?
    • A. 

      Account Billing Control - Stop sell – grandfathered service

    • B. 

      Administrative Billing Codes - Being replaced with a new product called BCA Billing

    • C. 

      Account Billing Control - Fraudulent Toll Activities

    • D. 

      Adhoc Business Codes - Minimum customers were using it therefore redundant service offering

  • 5. 
    The Directory Tool URL has recently been changed.  What it the correct URL to launch the english tool?
    • A. 

      Http://dmocsr-d04.on.bell.ca:7200/acrm.jsp;jsessionid=GfcbNySVQ6bF!-1004695168

    • B. 

      Http://directory_tool.bell.ca

    • C. 

      Http://dt.int.bell.ca

    • D. 

      Http:/synapse.directory.tool.ca

  • 6. 
    If an Quebec customer calls requesting to install, add, change or disconnect Toll-Free features or International Toll-free  where do you transfer them to?
    • A. 

      Business Direct, at 1 866 639-9422

    • B. 

      Centrex Team, at 1 866-247-5701

    • C. 

      Bell Business Market 1 800-310-2355

    • D. 

      Gateways Solutions Quebec 1 866-530-1767

  • 7. 
    With EOM there OM Tasks generated – in particular Task 006d.  This task is for FWFM-'Incomplete' Reason Codes-Notify Request Due Date Change.  What is the SLA associated against this particular task?
    • A. 

      2 Hours

    • B. 

      3 Hours

    • C. 

      4 Hours

    • D. 

      24 Hours

  • 8. 
    In March a new offer was launched.  What was it called and what was the offer?
    • A. 

      Fibre to the Network (FTTN) New Customers: 50% Guaranteed Speed Waive Full Install, POTS splitter and one jack for the Modem

    • B. 

      Fibre to the Network (FTTN) Existing Customers: 50% Guaranteed Speed

    • C. 

      Fibre to the Node (FTTN) Existing Customers: 50% Guaranteed Speed off plus Waive Full Install, POTS splitter and one jack for the Modem

    • D. 

      Fibre to the Node (FTTN) New Customers: 50% off Guaranteed Speed

  • 9. 
    Customer calls into the queue – has an existing DSL service and has 3 computers – after questioning it is determined that the customer would benefit from Web Site Hosting.  What is the current promotional offer in place for this scenario?
    • A. 

      10% Off for 12 months plus waiver of $15.00 activation fee

    • B. 

      25% off permanently plus waiver of $15.00 activation fee and one year free domain name registration $30.00 value

    • C. 

      30% off for 12 months plus waiver of $15.00 activation fee and one year free domain name registration $30.00 value

    • D. 

      25% off for one year plus waiver of $15.00 activation fee and one year free domain name registration $30.00 value

  • 10. 
    RCF stands for Remote Call Forwarding.  Which team handles these requests in Ontario?
    • A. 

      310 Bell

    • B. 

      Centrex

    • C. 

      IPCC

    • D. 

      Mid-Market