Delivering Great Service - Mycostalearning

16 Questions | Total Attempts: 13

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Delivering Great Service - Mycostalearning


Questions and Answers
  • 1. 
    Which company manufactures our espresso machine? [Blank][Blank]
  • 2. 
    Which company manufactures our grinders? [Blank]
  • 3. 
    What is the name of the blades inside the grinder? [Blank]
  • 4. 
    How many blades inside the grinder? [Blank]
  • 5. 
    What materials are the blade made of? [Blank]
  • 6. 
    Select the group handles we use in COSTA
    • A. 

      Double group handle 

    • B. 

      Solo group handle 

    • C. 

      Red Group handle 

    • D. 

      Gray Group Handle

    • E. 

      Blind Group Handle

    • F. 

      Triple Group Handle

    • G. 

      Decaf Group Handle

  • 7. 
    Milk thermometer standard calibration temperature is 35F
    • A. 

      True

    • B. 

      False

  • 8. 
    1/2 of cold water should be use when calibrating thermometer
    • A. 

      True

    • B. 

      False

  • 9. 
    Full cup of ice is needed when calibrating thermometer
    • A. 

      True

    • B. 

      False

  • 10. 
    The bean gate is closed that is why the grinder is not grinding coffee 
    • A. 

      True

    • B. 

      False

  • 11. 
    Reasons why grinder is not grinding coffee
    • A. 

      The dosing chamber is full

    • B. 

      The grinder is open

    • C. 

      The burr blades is missing 

    • D. 

      None of the above

  • 12. 
    Name the 3 machines that we are using in our market
    • A. 

      Marissa

    • B. 

      Valina

    • C. 

      Vintage

    • D. 

      Futura

  • 13. 
    What should be the steam pressure on the machine?
    • A. 

      1.2-1.4 bars

    • B. 

      1.2-1.5 bars

    • C. 

      9-10 bars

    • D. 

      1.0-1.5 bars

  • 14. 
    What should be the water pressure of our coffee machine?
    • A. 

      9-10 bars

    • B. 

      93C

    • C. 

      5-10 bars

    • D. 

      91C

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